Usage guide: Digital adoption insights
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This page outlines various ways to use the pack, including use case examples.
Administrators can refer to the Configuration guide to set up and customize the installed content.
The Digital adoption insights library pack enables EUC teams to:
Track web application usage, identifying the most and least used tools.
Monitor employee engagement and detect underutilization trends.
Analyze key pages and URLs to optimize web interactions.
Gain visibility into user transactions and workflow efficiency.
Enable IT teams to proactively address adoption challenges and inefficiencies.
Use the Digital adoption insights dashboard for the following purposes:
Monitor application adoption: Identify the most and least used web applications to optimize software investments and ensure proper adoption.
Analyze employee engagement: Track which employees and departments actively use applications and detect underutilization trends.
Optimize digital workflows: Understand user interactions with web pages and key transactions to improve efficiency.
Identify inefficiencies: Detect rarely used applications and non-essential URLs to streamline IT resources.
Enhance troubleshooting: Gain visibility into application performance and transaction completion rates to resolve issues faster.
Improve decision-making: Use data-driven insights to adjust software licensing, training strategies, and workflow improvements.
This dashboard provides a comprehensive view of web application usage, allowing IT teams, managers, and HR professionals to enhance digital experience and productivity.
The Digital adoption insights is the starting point of this library pack. It provides visibility into your organization's web application landscape, allowing you to monitor adoption, usage patterns, and potential inefficiencies.
Additionally, the dashboard provides insights into web applications' overall engagement and performance. Access detailed usage metrics from the Applications module to track active rarely used, and underutilized applications, ensuring optimal software adoption and employee productivity.
This dashboard enables IT teams to detect and address issues related to web application usage proactively. By analyzing user activity, page interactions, and transaction completion rates, organizations can:
Identify application slowdowns or performance issues by monitoring engagement trends and usage anomalies.
Detect underutilized or redundant applications to optimize software licensing and reduce costs.
Improve employee experience by identifying web applications that cause frustration or workflow inefficiencies.
Proactively address adoption challenges by identifying teams or departments struggling with specific applications.
Enhance security and compliance by monitoring access to critical business applications and unclassified URLs.
By leveraging these insights, IT teams can troubleshoot problems faster, implement targeted remediations, and improve overall digital experience across the organization.
In addition to the relevant use cases covered below, you may uncover other troubleshooting scenarios specific to your environment.
This section includes real use cases explaining how Nexthink users can leverage the dashboard to identify issues and optimize the digital experience. Follow the instructions to replicate these use cases in your environment.
Unused or rarely used applications can lead to unnecessary costs and inefficiencies. Use the Web Application Usage Dashboard to pinpoint underutilized software and optimize licensing
Open the Digital adoption insights dashboard and navigate to the Applications tab.
Look at the Rarely used applications section to identify applications with an average usage time below 10 minutes per employee.
Click on an application to view detailed usage metrics, including the number of employees using it.
Cross-check the application usage with the Employees tab to identify departments with low adoption.
If an application is underutilized, consider re-evaluating its necessity or reallocating licenses.
IT teams can use the dashboard to investigate if employees report slow or unresponsive web applications.
Navigate to the Pages tab in the Digital adoption insights dashboard.
Check the top visited pages in the Key pages section to identify high-traffic pages that may be experiencing issues. Consider using application filters at the top.
Look at the Time spent per employee metric to see if employees spend excessive time on a specific page.
Go to the Transactions tab and analyze the Total completed transactions to determine if certain workflows are delayed or fail.
Compare these findings with employee complaints or IT tickets to confirm performance issues.
Use Nexthink’s remote remediation tools to restart applications, clear caches, or investigate network latency.
Consider launching a Nexthink Campaign to survey employees about their experience with specific applications.
Ensuring employees access only business-relevant web applications is critical for security and compliance.
Navigate to the Pages tab in the Digital adoption insights dashboard.
In the Untagged URLs with most page views section, identify web pages frequently accessed by employees but not classified as key pages.
Review the list of Unique URLs to detect unfamiliar or unauthorized domains.
Filter the data by Department or Entity to check whether specific teams access unclassified URLs.
Work with security teams to allow or block suspicious domains and update tracking configurations.
Consider setting up alerts in Nexthink to receive notifications when employees access unclassified or potentially risky websites.
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