Configuration guide: Zscaler troubleshooting

Introduction

Configure your library pack

To get started with this library pack, please ensure all related content is installed and configured appropriately. This page provides guidance on which content is included and how to configure it.

Please keep in mind this is just a guide and represents suggested configurations. You are free to customize and edit content as you see fit based on your specific environment.

Pre-requisites

This library pack contains content from the following expansion products

• Application Experience - Applications

• Employee Engagement - Campaigns

Some of these products offer default access to their respective content, and can still be used without the expansion products. To learn more about the default thresholds for expansion products, visit the extended documentation.

Content and dependencies

This library pack contains the following content and dependencies:

Type	Name	Description	Dependencies
Live dashboards	Zscaler troubleshooting	Ensure Zscaler is running and connected on all devices in the landscape by monitoring your employees' Zscaler Client Connector connectivity, performance, and ability to authenticate.
Remote actions	Get Zscaler Status	This Remote Action supports both Windows and macOS devices and provides information about the connectivity status of Zscaler.	Required to populate specific dashboard widgets.
Remote actions	Start Zscaler	Creates a scheduled task on the target system to start the Zscaler main service (ZSAService) in a given time
Campaigns	Start Zscaler - Notification	Inform users that Zscaler is starting and that they may need to re-authenticate.	Required to work with the remote action Start ZScaler
Applications	Zscaler	Offers a tailored set of definitions to monitor the Zscaler desktop application.
Applications	Zscaler network	Offers a tailored set of definitions to monitor the Zscaler network application.

Configuration guide

To effectively use this library pack, the content must be installed and configured appropriately. Below are some suggested steps to install and configure the content properly before use.

Step 1) Install library pack content

Go to the Nexthink Library and install all required content.

Step 2) Configure remote action(s)

Navigate to the manage remote action administration page to review and edit your ITremote actions.

We recommend the following configurations for these remote actions:

Name	Trigger	Schedule	Parameters to edit
Get Zscaler Status	Scheduled, hourly	devices | where operating_system.platform in [ windows , macos ]
Start Zscaler	Manual, can be triggered on multiple devices		Use default values for parameters

Step 3) Edit campaigns

Navigate to the managing campaigns administration page to review and edit your campaigns.

For each installed campaign, please ensure to:

• Customize the sender name and image.

• Review and adjust questions.

• Publish the campaign when you are ready to use it.

We recommend the following configurations for these campaigns:

Name	Trigger	Priority
Start Zscaler - Notification	Remote action	Not urgent

Usage guide

Your content is now configured and ready to be used. For usage overview and recommendations, you can visit the usage guide:

Usage guide: Zscaler troubleshooting