Usage guide: Genesys troubleshooting

This page outlines various ways to use the pack, including use case examples.

Administrators can refer to the Configuration guide: Genesys troubleshooting to set up and customize the installed content.

The Genesys troubleshooting library pack enables EUC teams to:

Monitor usage to identify abnormal behavior and optimize the adoption of the application.
Detect stability issues proactively to troubleshoot and fix them before tickets can be created and/or employees can be impacted.
Measure and report on employees' experience with Genesys.

Library pack uses

Jump to Use cases on this page to see relevant scenario applications.

Use the library pack content for the following purposes.

The library pack provides detailed insights to help optimize the connectivity, performance, and stability of the Genesys applications. This ensures the applications run smoothly and efficiently, enhancing the overall user experience.

Visibility

The "Genesys” and "Genesys network" applications are key content for this library pack. They provide access to key insights into your employees' Genesys experience directly from Nexthink Applications.

Learn more about navigating the Applications dashboard on the web application monitoring documentation page.

Use cases

In addition to the relevant use cases covered below, you may uncover other troubleshooting scenarios specific to your environment.

Troubleshoot connectivity issues

The Genesys network application is designed to analyze connectivity health and traffic. It allows for detailed examination of individual destination domains and ports to assess performance.

Troubleshoot health and stability issues

The Genesys desktop application offers valuable insights into its health and stability. It reports on crashes and the health of Genesys binaries, providing detailed information that can be further analyzed. This data can be leveraged for in-depth investigations using, e.g., the binary profiling product feature.