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Accessibility

Overview

Accessibility is a key part of delivering a product that works for everyone. At Nexthink, we are committed to ensuring that all individuals can fully engage with and benefit from our solutions.

To achieve this, we are aligning our product with internationally recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG).

Accessibility requirements

The WCAG standard defines many criteria that must be met in order for a product to be considered accessible. For Nexthink, this means:

  • Colors must provide sufficient contrast and remain functional for users with color vision deficiencies.

  • The product should be fully operable using only a keyboard.

  • The product should be fully usable with a screen reader.

Accessible products at Nexthink

Nexthink has two different user interfaces. The first is the Nexthink Campaign popup application, which all company employees use to read and answer campaigns. The second is Nexthink Infinity user interface, which is used mainly by employees inside the IT department.

Nexthink Campaign popup application

Nexthink Campaign popup application is fully compliant with WCAG 2.1 AA guidelines.

View VPAT statement

Accessibility

Product
Status

Nexthink Campaign popup application

WCAG 2.1 AA

Nexthink Campaign popup application

Color accessibility

Nexthink Campaign popup application

Keyboard operation

Nexthink Campaign popup application

Screen reader support

Supported screen readers

NVDA, JAWS, Microsoft Narrator, and macOS VoiceOver.

Nexthink Infinity user interface

Nexthink Infinity user interface is currently partially compliant with WCAG 2.1 AA guidelines. Nexthink is working towards making Nexthink Infinity more accessible in the upcoming months. A VPAT statement describing the details will be made available soon.

Accessibility

Product
Goal
Status

Nexthink Infinity

Color accessibility

Nexthink Infinity

Keyboard operation

Nexthink Infinity

Screen reader support

Partial support

Notes

  • Color accessibility only includes text contrast and support for color blindness.

  • Nexthink Finder is being replaced by Nexthink Infinity and does not support accessibility features.

Accessibility user testing

We test a wide range of assistive technologies including VoiceOver, JAWS and NVDA screen readers, Dragon voice activation software and ZoomText magnification. The process is both automated and based on manual user testing, and the team includes people with a range of impairments and disabilities. These include:

  • Blindness

  • Low vision

  • Colour blindness

  • Dyslexia

  • Learning disabilities

  • Mobility impairments

  • Deafness

  • Asperger’s Syndrome

  • Anxiety/panic disorder

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