Receiving email digests (classic)

Email digests provide a concise summary of what has occurred over the past week. Receive individualized digests that cover only those modules attributed to you in the Nexthink web platform. Digests provide an overall summary of your module status, based not only on the metrics that interest you the most but also on key figures of the defined service.

Setting up the reception of email digests

Before using email digests, make sure that the administrator has properly configured email notifications in the Nexthink web interface.

By default, once the Nexthink web platform is configured to send email digests, users will receive weekly digests with information on all the modules within their own Nexthink web content. This means both personal modules or modules included in their profile will be included.

Optionally, it is also possible to brand the logo displayed in email digests.

Configuring email digests from a user account

As a user, you can configure your account to stop receiving email digests or specify the kinds of modules that you wish to include.

Accessing email digest settings
  1. Select My Account from the main menu.

  2. Select My Account from the navigation panel.

  3. In the modal, check the box Send me the digest for to receive email digests for the modules selected in the drop-down list below:

    • Select all my modules to get an email digest that includes information from all the modules that are part of your Nexthink web interface content.

    • Select only modules in my roles to get an email digest with information regarding only those modules attributed to you through your roles.

    • Select only modules in my personal content to get an email digest with information regarding only those modules that you created yourself or that you copied locally to your personal content.

  4. If there is more than one hierarchy defined in your Nexthink web interface, select the hierarchy according to which email digests must be computed from the list labeled and computed for the hierarchy.

  5. Click Save.

Configuring email digests from a profile

Nexthink administrators can configure multiple user accounts at the same time using the profile settings.

  • Select Administration from the main menu.

  • Select Profiles in the navigation panel.

  • Click on the New Profile button to create a new profile, or hover over an existing profile and click on the edit icon to change its configuration.

  • Click on Custom dashboards and Finder permissions tab.

  • Select Receive email digests from the Custom dashboards section.

Configuring a profile

For new profiles, the Receive email digests setting is enabled by default. When changing the setting, the modification is applied to all current and future users associated with that profile, overriding the setting configured by the user.

For existing profiles, any change made to the profile, even if not related to the Receive email digests setting, will again propagate all the profile parameters to the associated user accounts, overriding the user’s settings.

Configuring the contents of email digests

For each module of type Basic within your Nexthink web interface content, that is, for each module based on metrics, choose the metrics and scores that you want to include in the digest. In the case of service modules, the content to be included in the digest is automatically generated out of the services overview and the number of reported issues.

By default, a module adds no content to the digest. Therefore, configure your modules based on metrics to add elements to your email digest. Since service modules do not allow such fine-grained control, their configuration allows you only individually to include them or exclude them from the email digest.

Configuration based on metrics:

  1. Select Custom Dashboards from the main menu.

  2. Select the dashboard from the navigation panel you wish to add to the email digest.

  3. Click on the action menu in the top-right corner of the page.

  4. Select Configure email digest... from the drop-down list. A dialog box appears allowing you to choose metrics from the current module.

  5. Click one of the three entries with a plus sign to add a new metric to the digest.

    1. Select a metric from the list SELECT METRIC TO ADD. Note that you can only select metrics from the current module.

    2. Optional: Search the metric by name with the help of the search box on the top right of the list.

    3. Click Add to include the selected metric in the email digest.

  6. Optional: Repeat the previous step to add more metrics to the digest from the same module. You can add up to three metrics from the same module in an email digest.

  7. Optional: Click Send me a preview by email to get a glimpse of how the email digest looks with the added metrics.

  8. Optional: Click the cross icon to the right of an already filled entry to empty it and remove the metric from the digest.

  9. Click Done to finish the configuration of the digest.

Configuration based on services

  1. Select Custom Dashboards from the main menu.

  2. Select the dashboard from the navigation panel you wish to add to the email digest.

  3. Click on the action menu in the top-right corner of the page.

  4. Select Configure email digest... from the drop-down list. A dialog box appears allowing you to choose metrics from the current module.

  5. Tick Include this module in the email digest to summarize the contents of the module in the email digest.

  6. Optional: Click Send me a preview by email to get a glimpse of how the email digest looks with the added service module.

  7. Click Done.

Interpreting email digests

The digest displays an emoticon followed by a message about the general status of the module over the past week. The facial expression of the emoticon reflects the status of the module, offering you instant insight into how well the module is doing. Below the emoticon and the general status message, find specific information about the services or metrics that make up the dashboards in the module.

Email digests have been designed to present essential information in a clear and appealing manner. The emoticons and messages in the digest are concise and easy to understand. The goal of the digests is to highlight issues quickly so they can be dealt with swiftly and efficiently.

Color codes also help you quickly identify where issues are detected. For figures in the digest on services or metrics for which you have defined thresholds, the digest displays them in color following the usual convention: green indicates good news, red is bad news, and yellow is something in between. Blue is used for those metrics for which you have not indicated whether growth is positive or negative in their definition.

Opening the Nexthink web interface from an email digest

Each figure in the digest is clickable. When configured properly, clicking on a figure in the digest opens the Nexthink web interface and the dashboard that holds the metric or service associated with the selected figure.

If you click on a figure of the digest, but you have not started the Nexthink web interface session yet, the Nexthink web interface will display the login page. After logging in, you are redirected to the appropriate dashboard.

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