My Account

The My Account page allows users to verify their account settings, security preferences, role visibility, and data privacy.

Security Settings (internally managed accounts)

If your Nexthink tenant uses internally managed accounts, you’ll see two key options in the Security section:

• Change Password - Click to change your current password.

• Reset Multi-Factor Authentication (MFA) - If MFA is enabled for your tenant, you can reset your MFA configuration here. Upon your next login, you’ll be prompted to set up a new TOTP (time-based one-time password) authentication app. Note that this option only appears if MFA is enabled in your instance.

Roles

Roles define what features and data you can access in the Nexthink platform.

• If you have multiple roles, they’ll appear as a list. Your primary role appears first, followed by any additional roles.

• Each role determines your access to the Nexthink web interface, including visibility of devices, events, and inventory objects. Refer to the Roles and Accounts documentation for more information.

View Domain

This shows the scope of access your role provides:

• Full Access: Grants access to all Nexthink data.

• Limited Access: Restricts visibility based on selected entities or custom classification values (defined in the Organization tab of the Product Configuration page).

Roles with a limited view domain can list all users, but can only drill down into related devices and events that fall within their permitted domain. Refer to the View domain documentation for more information.

Data Privacy

This section shows which types of data are anonymized (e.g., user names, device names, etc.) based on your organization’s configuration.

Language

By default, the Infinity Platform web interface is available in English, as the instance language is set to English. However, some organizations may have their instance language set to Japanese. You can choose your preferred instance language—either English or Japanese—at the time of the Infinity instance setup. Once the instance language is set to either English or Japanese, it cannot be changed later. Contact your Nexthink representative for more information on Japanese language support.

Configured instance language	User actions
English	Navigate all the Nexthink web interface pages in EN. Install library packs or individual content in EN. Update content in EN. Select Copy from Library, to create a copy of the library content in EN.
Japanese	Navigate the Nexthink web interface pages in JA. Install library packs or individual content in JA. Update content in JA. Select Copy from Library, to create a copy of the library content in JA.