Understanding the Adoption tab

To ensure Adopt dashboards work properly, enable web usage time collection for applications.

The Adoption tab contains the Guides dashboard, which gives you an overview of adoption metrics related to all guides for the currently selected application. It allows you to identify which guides have the highest usage rate over a specified period of time and offers a series of drill-down options for more specific search results.

This page describes the key insights you can obtain from analyzing the dashboard and widgets.

Dashboard overview

The top section provides an overview of all Published guides for the specific web application:

Employees: The number of users who interacted with your guides and completed at least one step.
Guides started manually: Number of times your published guides have been started by users over the selected time period, manually or otherwise.
Engagement: Measures the percentage of started guides where employees complete at least one step. The system excludes single-step guides from this metric.
Completion rate: Number of times employees have fully completed guides. When the last step of a guide appears, it counts towards this metric without requiring employee interaction.
Drop off rate: Measures the percentage of guides where employees complete at least one step—showing Engagement—but then choose to close the guide without finishing it. The system excludes from this metric guides closed at the very first step.
Average guide duration: The average time employees spend completing guides. This is calculated based on all guide interaction metrics rather than only completed guides.

Refer to the Interpreting user engagement rates section on this page.

Guides table

The Guides table breaks down the overview engagement data listed above by Guide type. This widget lists step-related breakdowns over the selected time period.

Each Guide name links to the Guide details dashboard, which provides data on that specific guide.

Interpreting user engagement rates

When analyzing user engagement rates, consider:

A low Engagement rate indicates the need to improve employee targeting rather than revising the guide content. Users exiting at the first step likely means the guide targets employees who find the content irrelevant.
A high Drop off rate helps identify problematic guide steps that may be unclear or too complex, requiring content improvements to enhance guide effectiveness.
The Drop off rate and Completion rate do not add up to 100%, as they are not complementary.

The table below breaks down how Nexthink calculates the user engagement rates—for a 10-step guide:

Engagement rate

Completion rate

Drop off rate

Employee#1 closes the guide right away

Employee#2 completes 3 out of 10 steps, and closes the guide

100%

Employee#3 completes all 10 steps

100%

Average

67%

33%

Dashboard breakdowns

Filter the dashboard data by several categories using the dropdown for adoption-specific metrics:

Web guide executions:
- Operating system → Platform
- Binary → Product name
- Guide execution → Browser language
Location:
- Location → Country
- Location → State
- Location → Site
- Location type
Organization:
- Organization → Entity
User:
- Active Directory → Department
User-defined custom fields

Each category presents data in the following columns:

Employees in the same entry.
Amount of Started guides across users in the role.
Amount of guides Started manually across users in the role (accessed from Context help).
Engagement
Completion rate
Drop off rate
Guide duration with the time spent by employees in the role interacting with the Guides.

Filtering dashboard data

Apply filters to refine your search results. You can filter by:

Time period: From the upper right side of the dashboard, select a time period from which the dashboard displays relevant data.
- If you filter by a period longer than the last 7 days, you can sort by week and day.