# Monitoring guides
{% hint style="warning" %}
To ensure Adopt-related dashboards work properly, enable [web usage time](https://docs.nexthink.com/platform/applications/managing-applications#managingapplications-collectusagetimeforwebapplications) collection for applications.
{% endhint %}
The **Guides** dashboard provides data visualization of how employees interact with your active guides for the currently selected web application. This includes metrics for engagement, completion, and duration—helping you assess how effectively your guides support employees during their workflows.
To monitor the usage of guides for a web application:
1. Open **Applications** from the navigation menu.
2. From the **Applications** menu, select the web application of interest with active guides.
3. Open the **Dexterity** > **Guides** tab—only visible for web applications with deployed in-app [..](https://docs.nexthink.com/platform/user-guide/adopt "mention") guides.
To drive greater impact, go beyond guide tracking by [executing-a-digital-adoption-strategy](https://docs.nexthink.com/platform/solutions/executing-a-digital-adoption-strategy "mention")—combining Adopt tools and Nexthink Infinity powerful DEX analytics.
## Guides usage overview
The **Adoption** dashboard top section provides an overview of all **Active guides** for the specific web application:
* **Employees:** The number of users who started a guide.
* **Guides started manually:** Number of times your active guides have been manually started by users over the selected time period, manually or otherwise.
* **Engagement:** Measures the percentage of started guides where employees complete at least one step. The system excludes single-step guides from this metric.
* **Completion rate:** Number of times employees have fully completed guides comp. When the last step of a guide appears, it counts towards this metric without requiring employee interaction.
* **Drop-off rate:** Measures the percentage of guides where employees complete at least one step—showing **Engagement**—but then choose to close the guide without finishing it. The system excludes from this metric guides closed at the very first step.
* **Average guide duration:** The average time employees spend completing guides. This is calculated based on all guide interaction metrics rather than only completed guides.
{% hint style="info" %}
Refer to the[#interpreting-user-engagement-rates](#interpreting-user-engagement-rates "mention") section on this page.
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### Guides table
The **Guides** table breaks down the overview engagement data listed above by **Guide type**. This widget lists step-related breakdowns over the selected time period.
Each **Guide name** links to the [Guide details](https://docs.nexthink.com/platform/user-guide/adopt/guide-insights-and-analytics/tracking-specific-guide-usage) dashboard, which provides data on that specific guide.
### Interpreting user engagement rates
When analyzing user engagement rates, consider:
* A low [Engagement rate](#dashboard-overview) indicates the need to improve employee targeting rather than revising the guide content. Users exiting at the first step likely means the guide targets employees who find the content irrelevant.
* A high [Drop off rate](#dashboard-overview) helps identify problematic guide steps that may be unclear or too complex, requiring content improvements to enhance guide effectiveness.
* The **Drop off rate** and [Completion rate](#dashboard-overview) do not add up to 100%, as they are not complementary.
The table below breaks down how Nexthink calculates the user engagement rates—for a 10-step guide:
Engagement rate
Completion rate
Drop off rate
Employee#1 closes the guide right away
0%
0%
0%
Employee#2 completes 3 out of 10 steps, and closes the guide
100%
0%
100%
Employee#3 completes all 10 steps
100%
100%
0%
Average
67%
33%
33%
***
## Guide usage breakdowns
Sort guide data based on several categories, measured by adoption-specific metrics: **Web guide executions**, **Location**, **Organization**, **User** (Active Directory → Department) and **User-defined** [custom fields](https://docs.nexthink.com/platform/user-guide/administration/content-management/custom-fields-management#customfieldsmanagement-creatinganewcustomfieldaddfield).
Each category presents data in the following columns:
* **Employees** in the same entry.
* Amount of **Started** guides across users.
* Amount of guides **Started manually** across users in the role (accessed from [Context help](https://docs.nexthink.com/platform/user-guide/adopt/guide-creation-and-management-from-nexthink-applications/configuring-adoption-settings#configuring-context-help-settings-for-the-selected-application)).
* [Engagement, Completion and Drop-off rate](#interpreting-user-engagement-rates).
* **Guide duration** with the time spent by employees in the role interacting with the Guides.
## Key pages breakdowns
View guide-related data per [key pages configured](https://docs.nexthink.com/platform/user-guide/applications/configuring-applications/configuring-web-applications/key-pages) for the web application:
* Number of **Users**.
* Number of **Started** guides, meaning user-guide interaction and execution.
* Number of **Targeted** guides, meaning the guide was made available to the user.
### Using drilldowns for specific adoption data
You can use drilldowns in Adopt dashboards to explore adoption data in more detail. From KPIs, guide lists, step charts, and key page breakdowns, you can click through to see which guides, steps, or employee groups contribute to a specific metric.
Drilldowns apply dashboard filters automatically and provide a consistent way to analyze results across widgets, helping you identify where adoption is strong or where users may be struggling.
***
## Filtering dashboard data
Apply filters to focus the data on a specific application. You can filter by:
* **Time period:** From the upper right side of the dashboard, select a time period from which the dashboard displays relevant data.
* If you filter by a period longer than the last **7 days**, you can sort by week and day.
* **Guide** breakdowns and **Key pages:** Click on any of the listed guide breakdowns or key pages to filter the dashboard.
***
RELATED TOPICS
* [adopt-advanced-use-cases](https://docs.nexthink.com/platform/user-guide/adopt/adopt-advanced-use-cases "mention")
* [tracking-specific-guide-usage](https://docs.nexthink.com/platform/user-guide/adopt/guide-insights-and-analytics/tracking-specific-guide-usage "mention")
