Managing Alerts

Nexthink does not recommend using the alerting system for reporting purposes. Instead, use Data Export capabilities for this purpose.

The Manage Alerts page allows you to view, edit and create new monitors. You can create up to 50 monitors.

Accessing the Manage alerts page

Select Alerts and Diagnostics from the main menu.
Click on Manage alerts in the navigation panel.

Managing alerts

From the Manage Alerts page, you can:

Click on the name of a monitor to edit it or view its configuration.
Sort the listed monitors by name or by typing/selecting monitor tags.
Import a monitor by uploading JSON files from your hard drive to import them into the system as monitors.
- All imported items will be categorized as custom content.
- The system does not allow the import of a monitor with the same NQL ID as a deleted monitor if there are events in the system still associated with that deleted monitor.
  - Keep in mind that alert events are kept in the platform for a maximum of 30 days.
- If the system displays the message: NQL ID is already used in deleted monitor with existing alerts when importing the monitor, please modify the export file to create a new NQL ID.
Hover over a monitor to reveal the action menu on the right side of the table.

The Alerts administration page lists all available monitors, including built-in monitors and custom monitors.

Tagging monitors

Tagging allows you to quickly sort and filter monitors. Open the Tags right-side panel to:

Search for a specific tag at the top of the panel.
Select one or more tags to filter the monitors.

Tags are also displayed on the Alerts Overview page, where you can filter alerts. Use Tags to filter specific alerts when sending notifications via Webhooks.

To add one or more tags to a monitor, from the Alerts > Manage Alerts page:

Hover over a monitor to display the action menu and choose Manage tags.
From the Manage tags pop-up you can:
- Type in a new tag or choose an existing one to add it to the monitor.
- Open the action menu of a specific tag item to Delete tag or change the tag color.
  - Deleting a tag only removes it from the monitor it is associated with.
Alternatively, select multiple monitors to Manage tags in bulks.

You can also edit tags on the specific monitor configuration page.

When you're ready to configure monitors, start with built-in monitors. They offer a wider range of features and are the recommended starting point to better understand the available functionality.

For details on configuring library and system monitors, see the Customizing built-in monitors page. For information on creating monitors from scratch, visit the Creating custom monitors page.