Configuring email and webhook notifications for alerts
Email notifications
You can enable email notifications for each monitor. The alerting system sends an email when the alert threshold is triggered. The system sends another recovery email when the alert is no longer active. An alert is no longer active if the system has recovered or auto-recovered the alert. Recovery occurs when the system no longer detects the identified anomaly, meaning that the breached threshold is no longer breached. Auto-recovery, on the other hand, is when Nexthink does not detect the event anymore.
When a global outage occurs, the platform might trigger several alerts at the same time. To prevent overloading email servers, Nexthink sends email notifications for the first 30 triggers per monitor only, and informs the email recipients. The full list of alerts is still visible using the Nexthink web interface, with a maximum of 500 alerts per monitor trigger.
Use the Notifications tab to configure an email channel to inform the right team when the system has triggered an alert.
Webhook notifications
Use webhooks to channel notifications from the Nexthink platform to other third-party tools. Refer to the Webhooks documentation for more information.
Follow the steps below to send notifications to an external system:
Create a monitor.
Create an outbound webhook connector. Refer to the Manageing webhooks page for more information.
Create webhook notifications with a payload from alerts.
Alert payload in the notification
The NQL monitor query also determines what payload is available in the notification.
| Monitor NQL query | Email notification | Webhook notification |
|---|---|---|
Device name and metric payload | Device name and metric payload | |
User name and metric payload | User name and metric payload | |
Device name and metric payload | Device name and metric payload | |
dimension1 value, dimension2 value, and metric payload | dimension1 value, dimension2 value, and metric payload | |
metric1, metric2 payload values | metric1, metric2 payload values |
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