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Virtual desktop infrastructures have many layers that can affect user experience. The source of poor performance can be, for example, the endpoint device, its network connection, the data center host, the VM, or the application connectivity. Desktop Virtualization allows you to quickly and accurately identify the origin of performance degradation by showing issues as patterns in the connection, allowing you to drill down to the root cause.
Collector agents installed on client devices communicate with Collector agents installed in VM environments. Allow virtual channels to enable client device metrics.
Refer to your vendor's documentation to learn how to enable virtual channels.
Navigate to the main menu and select Desktop Virtualization:
To enable proper permissions for Desktop Virtualization as an administrator:
Create a New Role or edit an existing role by hovering over it.
In the Permissions section, scroll down to the VDI section to enable the appropriate permissions for the role.
VDI Experience relies on specific configurations for VMs and the physical devices connecting to the virtual infrastructure.
Install the applicable connector for your VDI environment:
The VDI Client Extension is a lightweight agent for personal employee devices and self-managed devices, on which Nexthink Collector cannot be installed.
Desktop Virtualization features the following dashboards:
Refer to the documentation for a detailed description of Permissions, View domain options and granularity settings.
Select Administration > from the main navigation panel.
CVAD:
Citrix DaaS:
Microsoft AVD:
Install Collector on VMs; see the documentation to learn how to perform the installation.
Install Collector on endpoint devices connecting to a VDI session with the ; see the documentation to learn how to perform the installation.
See the documentation for details about the extension and installation instructions.
, which allows you to oversee all VDI sessions. Use this dashboard to identify which sessions need troubleshooting.
, which shows you the details of a selected session. Use this dashboard to focus on the metrics of a specific session.
