# Usage guide: Wi-Fi and Ethernet diagnostics

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This page outlines various ways to use the pack, including use case examples.

Administrators can refer to the [Configuration guide: Wi-Fi and ethernet diagnostics](https://docs.nexthink.com/platform/library-packs/network-and-connectivity/wi-fi-diagnostics/configuration-guide-wi-fi-and-ethernet-diagnostics) to set up and customize the installed content.
{% endhint %}

The **Wi-Fi and Ethernet diagnostics** library pack enables EUC teams to:

* Identify key connectivity metrics to aid in the rapid diagnosis of connectivity issues
* Monitor key network diagnostic and performance measures for devices connected by Wi-Fi and Ethernet

## Library pack uses

{% hint style="info" %}
Jump to [Use cases](#use-cases) on this page to see relevant scenario applications.
{% endhint %}

Use the library pack content for the following purposes.

### **Visibility**

The **Wi-Fi and Ethernet diagnostics** [live dashboard](https://docs.nexthink.com/platform/latest/live-dashboards) is the starting point of this library pack. It provides visibility into your network connectivity landscape to easily monitor and uncover any issues and/or areas of improvement.

## Use cases

In addition to the relevant use cases covered below, you may uncover other troubleshooting scenarios specific to your environment.

### **Identifying Wi-Fi access points with issues**

Identifying **Wi-Fi access points with issues** is important, as multiple factors could be at play that require in-depth analysis.

From the **Wi-Fi diagnostics** tab in the [dashboard](https://docs.nexthink.com/platform/user-guide/live-dashboards):

1. Start by selecting your corporate Wi-Fi SSID.

<div align="left"><figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-06bcf91b64cfcd5ab86feba2536111d4749194de%2FSSID.png?alt=media" alt=""><figcaption></figcaption></figure></div>

2. Scroll down to the **Wi-Fi access points with issues** section. If any access points are listed with poor Wi-Fi signal strength and/or noise levels, in addition to a significant number of devices, then this equipment should be investigated further.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-f63f3811cc001919ff871d7c75ddcaa20ff6e244%2FUse%20case%2001%20without%20MAC%20address.png?alt=media" alt=""><figcaption></figcaption></figure>

3\. Points to consider:

* The physical access point may simply need to be restarted.
* A high number of devices connected to one device, with poor reception, may indicate that another access point in the office is in an error state or switched off.
* The access point may need to be relocated, or an additional access point may need to be provided, depending on the physical layout of the office environment.

### Identifying MS Teams binaries with the worst connections

Using dashboard filters and the multi-function widget, you can easily identify versions of popular applications that could be causing problems for your employees.

From the **Network diagnostics** tab in the [dashboard](https://docs.nexthink.com/platform/user-guide/live-dashboards):

1. Start by selecting the application that you would like to analyze using the **Binary product name** filter.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-1a0ba8dd3bc59fe21b5746ec20b570153d50b540%2FMS%20teams%20filter.png?alt=media" alt=""><figcaption></figcaption></figure>

2. The bar chart showing the **Failed connection** ratio can be used to show the worst-performing versions of your chosen application.
3. Within the widget, use the drop-down menu to select **Binary version**.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-47179cf52960bf92303e67f1317985c15c312f35%2FBinary%20version.png?alt=media" alt=""><figcaption></figcaption></figure>

3. By default, the chart is sorted by **Failed connection** ratio in descending order. If required, you can sort by the highest number of devices affected by clicking on the Devices header.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-464ac784ac0c273e13689ecd16b3d72ace78a92b%2FDevice%20sort.png?alt=media" alt=""><figcaption></figcaption></figure>

***

RELATED TOPICS

* [Wi-Fi and Ethernet diagnostics](https://docs.nexthink.com/platform/library-packs/network-and-connectivity/wi-fi-diagnostics)
* [Configuration guide: Wi-Fi and Ethernet diagnostics](https://docs.nexthink.com/platform/library-packs/network-and-connectivity/wi-fi-diagnostics/configuration-guide-wi-fi-and-ethernet-diagnostics)