> For the complete documentation index, see [llms.txt](https://docs.nexthink.com/platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexthink.com/platform/whats-new/2023/whats-new-2023.2.md).

# What's new 2023.2

The version 2023.2 release date is February 20, 2023. See the release notes section on our community website for the [release notes](https://community.nexthink.com/s/knowledge#release_notes) and download links.

## Experience Central <a href="#whatsnew2023.2-experiencecentral" id="whatsnew2023.2-experiencecentral"></a>

Monitor your Digital Employee Experience (DEX) with a new strategic cockpit. Experience Central gives you visibility into your employees' DEX and other operational data to take well-informed decisions about your IT environment. This release also includes an improved DEX score, going beyond a device-level view with new user-centric metrics to give a deeper understanding of the true employee experience. Refer to the [Digital Experience](/platform/user-guide/digital-experience.md) documentation for more information.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-857c4a7ba1196a025914c0ae8e1135aa6d8455c6%2Fwn-1676540674.png?alt=media" alt="Digital Experience module"><figcaption></figcaption></figure>

## Amplify <a href="#whatsnew2023.2-amplify" id="whatsnew2023.2-amplify"></a>

Consult device and user information, assess device health checklists, and perform remote actions directly from any web-based platform, on any operating system. With the Nexthink Amplify browser extension, you can access Nexthink data and capabilities without complicated connectors or configuration. In a typical use case, L1 Service Desk agents can now see, diagnose, and fix issues directly within your preferred ITSM tool. Refer to the [Amplify](/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/deploying-nexthink-in-non-vdi-environment/configure-amplify.md) documentation for more information.

## Improved Call Quality dashboard <a href="#whatsnew2023.2-improvedcallqualitydashboard" id="whatsnew2023.2-improvedcallqualitydashboard"></a>

Troubleshoot call quality issues with new capabilities, including the ratio of poor calls, breakdowns by ISP, and the possibility to filter on a specific device name.

## Device-centric dashboards for background apps <a href="#whatsnew2023.2-device-centricdashboardsforbackgroundapps" id="whatsnew2023.2-device-centricdashboardsforbackgroundapps"></a>

Monitor background applications running on a device, such as security agents and VPNs. Now you can configure device-centric desktop application dashboards, in addition to monitoring applications with user interaction. Refer to the [Manage Applications](/platform/user-guide/applications/setting-up-and-managing-applications/managing-applications.md) documentation for more information.

## Troubleshoot connectivity issues due to specific applications <a href="#whatsnew2023.2-troubleshootconnectivityissuesduetospecificapplications" id="whatsnew2023.2-troubleshootconnectivityissuesduetospecificapplications"></a>

Correlate connectivity issues with the activity of specific applications. Now you can label specific applications that have an impact on connectivity, such as security and zero-trust network access, and display them in Device View to look for a correlation with device connectivity problems. Refer to the [Manage Applications](/platform/user-guide/applications/setting-up-and-managing-applications/managing-applications.md) and [Device View](/platform/user-guide/device-view.md) documentation for more information.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-73c19674b15b5eef772b4be793e9e28db75b6853%2Fwn-1676542039.png?alt=media" alt="Connectivity in Device View"><figcaption></figcaption></figure>

## Application browser extension customization <a href="#whatsnew2023.2-applicationbrowserextensioncustomization" id="whatsnew2023.2-applicationbrowserextensioncustomization"></a>

Customize the text your employees see when they click on the Nexthink browser extension icon. This allows you to communicate to employees the reasons why you are monitoring the performance of certain business apps. Refer to the [Manage Applications](/platform/user-guide/applications/setting-up-and-managing-applications/managing-applications.md) for more information.

## Granular permissions for checklists <a href="#whatsnew2023.2-granularpermissionsforchecklists" id="whatsnew2023.2-granularpermissionsforchecklists"></a>

Restrict custom checklists using granular permissions. Define access rights per checklist to ensure that users only see the checklists they need to see. Refer to the [Profiles](/platform/user-guide/administration/account-management/roles.md) documentation for more information.

## New Library packs <a href="#whatsnew2023.2-newlibrarypacks" id="whatsnew2023.2-newlibrarypacks"></a>

Explore a range of new Library packs available in the in-product Nexthink Library module to help you see, diagnose, and fix specific issues in your IT environment. New Library packs include:

* Sustainable IT
* MECM (SCCM) Client Health
* Hardware Refresh Cycle Extension
* Zscaler Troubleshooting
* Windows 11 Readiness & Migration
* Digital Employee Experience Score
* Web Applications Advanced Troubleshooting

### **160+ Remote Actions Available for Infinity**

Over 160 Remote Actions have been added to the in-product Nexthink Library. You can browse, install, and start using these Remote Actions directly from your Nexthink Infinity platform. Refer to the [Nexthink Library](/platform/user-guide/nexthink-library.md) documentation for more information.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-c09833249a8b38eb705cb7497e1483d62d63464e%2Fwn-1676543161.png?alt=media" alt="Zscaler troubleshooting dashboard" width="680"><figcaption></figcaption></figure>

## Library pack enhancements <a href="#whatsnew2023.2-librarypackenhancements" id="whatsnew2023.2-librarypackenhancements"></a>

Gain deeper insights into key business applications with new remote actions added to the following library packs:

* OneDrive – Stability and Compliance
* MS Teams – Stability and Compliance
* Outlook – Stability and Compliance
* Browsers – Stability and Compliance

## New training content on Learn <a href="#whatsnew2023.2-newtrainingcontentonlearn" id="whatsnew2023.2-newtrainingcontentonlearn"></a>

Discover the updated [Troubleshooting with Nexthink](https://learn.nexthink.com/learn/learning-path/troubleshooting-with-nexthink) learning path, with content tailored for Level 1 support agents, as well as courses for the new Experience Central and Amplify products:

* [What is the Digital Experience Score](https://learn.nexthink.com/courses/what-is-the-digital-experience-score)
* [How to configure Digital Experience Score](https://learn.nexthink.com/courses/how-to-configure-digital-experience-score)
* [How to best use Experience Central](https://learn.nexthink.com/courses/how-to-navigate-through-experience-central)
* [How to deploy and configure Amplify](https://learn.nexthink.com/courses/how-to-deploy-and-configure-amplify)
* [How to reduce ticket overload with Amplify](https://learn.nexthink.com/courses/how-to-reduce-ticket-overload-with-amplify)

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-347e8599ad2a331e7cf56f3d730c8ca7b9504ae5%2Fwn-1676543473.png?alt=media" alt="Troubleshooting with Nexthink learning path"><figcaption></figcaption></figure>

## Pause Collector updates <a href="#whatsnew2023.2-pausecollectorupdates" id="whatsnew2023.2-pausecollectorupdates"></a>

Pause Collector updates across your IT infrastructure for a pre-defined period. This can be useful if you need to stop updates temporarily during a *change freeze* period, or to investigate an incident. Refer to the [Collector management](https://nexthink.gitbook.io/opd/user-guide/administration/system-configuration/collector-management) documentation for more information.

## Display ratings in checklists <a href="#whatsnew2023.2-displayratingsinchecklists" id="whatsnew2023.2-displayratingsinchecklists"></a>

Identify problems quickly with new color-coded ratings in checklists. Configured ratings (good, average, poor) on device properties and custom fields are now displayed in color (green, yellow, red) to help analysts hone in on issues when investigating a specific device. Refer to the [Ratings](/platform/user-guide/administration/content-management/ratings-management.md) documentation for more information.

## Query custom fields and ratings <a href="#whatsnew2023.2-querycustomfieldsandratings" id="whatsnew2023.2-querycustomfieldsandratings"></a>

Extend the power of NQL by including NQL query-based custom fields in your investigations. NQL query-based custom fields allow you to create new calculated values to suit your requirements, such as *average boot duration* and *average memory usage during last 15 mins*. You can also define ratings (good, average, poor) for these custom fields and query the ratings in your investigations, for example to identify all devices with poor *average boot duration*. Refer to the [Ratings](/platform/user-guide/administration/content-management/ratings-management.md) documentation for more information.

## Investigations enhancements <a href="#whatsnew2023.2-investigationsenhancements" id="whatsnew2023.2-investigationsenhancements"></a>

Perform Investigations more easily thanks to several enhancements:

* Investigate the results of investigations at scale by selecting all results and performing a drill-down.
* The Visual Editor has been extended to allow filtering by dimension, which allows you to drill down to the Visual Editor from other dashboards throughout the product.
* Software installation packages are now reported by the Search function in addition to software binaries.
* Adding a filter to an investigation in the Visual editor is now more intuitive.
* Get started more easily with several new out-of-the-box investigations provided in the documentation side panel.

Refer to [Investigations](https://nexthink.gitbook.io/opd/user-guide/investigations) documentation for more information.

## Create copies of Library remote actions <a href="#whatsnew2023.2-createcopiesoflibraryremoteactions" id="whatsnew2023.2-createcopiesoflibraryremoteactions"></a>

Customize built-in remote actions provided in the Library by creating a copy that can be edited. This allows you to use the stock remote actions as a starting point, then modify the script or configuration parameters such as timeout. Refer to the [Manage Remote Actions](/platform/user-guide/remote-actions/setting-up-and-managing-remote-actions/managing-remote-actions.md) documentation for more information.

## Webhook support for Alerts <a href="#whatsnew2023.2-webhooksupportforalerts" id="whatsnew2023.2-webhooksupportforalerts"></a>

Use alerts to trigger external integrations with webhook support for `alert.monitor.thresholds` and `alert.alerts.trigger_values` within the payload. Refer to the [Webhooks](/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/outbound-connectors/webhooks.md) documentation for more information.

## Drill down to Live Dashboard NQL queries <a href="#whatsnew2023.2-drilldowntolivedashboardnqlqueries" id="whatsnew2023.2-drilldowntolivedashboardnqlqueries"></a>

Perform investigations starting with Live Dashboards. From a dashboard widget, you can now drill down to the underlying query and use it as a starting point for a new investigation. Refer to [Using Live Dashboards](/platform/user-guide/live-dashboards/using-live-dashboards.md) documentation for more information.

## New device performance metrics <a href="#whatsnew2023.2-newdeviceperformancemetrics" id="whatsnew2023.2-newdeviceperformancemetrics"></a>

Gain additional insight into device performance with new and improved metrics for:

* GPU performance and utilization for both single and dual GPU setups.
* Memory usage details:
  * Device-level memory usage is now reported as *Used*, *Cache*, and *Free.*
  * Swap file size and swap write rate for insights about how much virtual memory management is relying on slower disk storage.
  * Paged pool and non-paged pool memory size to investigate kernel & driver-level memory leaks (Windows only)
* New CPU interrupt time metrics (Windows only):
  * The average amount of CPU utilization, as a percentage, that the OS spent for handling interrupts, which can reveal applications and drivers competing for hardware resources.
  * Amount of time that CPU interrupt was above 5% usage or *High*, the industry-standard threshold resulting in noticeable performance issues.
  * Amount of time that CPU interrupt was above 2% usage *Medium*, which indicates some level of competing resource access.
* New system disk performance metrics (Windows only):
  * Disk queue length: number of disk operations waiting to be executed.
  * Read and write latency: the amount of time it takes for a disk operation to be executed.

## Last full boot device property <a href="#whatsnew2023.2-lastfullbootdeviceproperty" id="whatsnew2023.2-lastfullbootdeviceproperty"></a>

Query and filter devices by the number of days since the last full boot. This allows you to, for example, list devices that have not rebooted in over 2 weeks and to send a campaign advising impacted users to restart their devices.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.nexthink.com/platform/whats-new/2023/whats-new-2023.2.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.