What's new 2023.2

The version 2023.2 release date is February 20, 2023. See the release notes section on our community website for the release notes and download links.

Experience Central

Monitor your Digital Employee Experience (DEX) with a new strategic cockpit. Experience Central gives you visibility into your employees' DEX and other operational data to take well-informed decisions about your IT environment. This release also includes an improved DEX score, going beyond a device-level view with new user-centric metrics to give a deeper understanding of the true employee experience. Refer to the Digital Experience documentation for more information.


Consult device and user information, assess device health checklists, and perform remote actions directly from any web-based platform, on any operating system. With the Nexthink Amplify browser extension, you can access Nexthink data and capabilities without complicated connectors or configuration. In a typical use case, L1 Service Desk agents can now see, diagnose, and fix issues directly within your preferred ITSM tool. Refer to the Amplify documentation for more information.

Improved Call Quality dashboard

Troubleshoot call quality issues with new capabilities, including the ratio of poor calls, breakdowns by ISP, and the possibility to filter on a specific device name.

Device-centric dashboards for background apps

Monitor background applications running on a device, such as security agents and VPNs. Now you can configure device-centric desktop application dashboards, in addition to monitoring applications with user interaction. Refer to the Manage Applications documentation for more information.

Troubleshoot connectivity issues due to specific applications

Correlate connectivity issues with the activity of specific applications. Now you can label specific applications that have an impact on connectivity, such as security and zero-trust network access, and display them in Device View to look for a correlation with device connectivity problems. Refer to the Manage Applications and Device View documentation for more information.

Application browser extension customization

Customize the text your employees see when they click on the Nexthink browser extension icon. This allows you to communicate to employees the reasons why you are monitoring the performance of certain business apps. Refer to the Manage Applications for more information.

Granular permissions for checklists

Restrict custom checklists using granular permissions. Define access rights per checklist to ensure that users only see the checklists they need to see. Refer to the Profiles documentation for more information.

New Library packs

Explore a range of new Library packs available in the in-product Nexthink Library module to help you see, diagnose, and fix specific issues in your IT environment. New Library packs include:

  • Sustainable IT

  • MECM (SCCM) Client Health

  • Hardware Refresh Cycle Extension

  • Zscaler Troubleshooting

  • Windows 11 Readiness & Migration

  • Digital Employee Experience Score

  • Web Applications Advanced Troubleshooting

160+ Remote Actions Available for Infinity

Over 160 Remote Actions have been added to the in-product Nexthink Library. You can browse, install, and start using these Remote Actions directly from your Nexthink Infinity platform. Refer to the Nexthink Library documentation for more information.

Library pack enhancements

Gain deeper insights into key business applications with new remote actions added to the following library packs:

  • OneDrive – Stability and Compliance

  • MS Teams – Stability and Compliance

  • Outlook – Stability and Compliance

  • Browsers – Stability and Compliance

New training content on Learn

Discover the updated Troubleshooting with Nexthink learning path, with content tailored for Level 1 support agents, as well as courses for the new Experience Central and Amplify products:

Pause Collector updates

Pause Collector updates across your IT infrastructure for a pre-defined period. This can be useful if you need to stop updates temporarily during a change freeze period, or to investigate an incident. Refer to the Collector management documentation for more information.

Display ratings in checklists

Identify problems quickly with new color-coded ratings in checklists. Configured ratings (good, average, poor) on device properties and custom fields are now displayed in color (green, yellow, red) to help analysts hone in on issues when investigating a specific device. Refer to the Ratings documentation for more information.

Query custom fields and ratings

Extend the power of NQL by including NQL query-based custom fields in your investigations. NQL query-based custom fields allow you to create new calculated values to suit your requirements, such as average boot duration and average memory usage during last 15 mins. You can also define ratings (good, average, poor) for these custom fields and query the ratings in your investigations, for example to identify all devices with poor average boot duration. Refer to the Ratings documentation for more information.

Investigations enhancements

Perform Investigations more easily thanks to several enhancements:

  • Investigate the results of investigations at scale by selecting all results and performing a drill-down.

  • The Visual Editor has been extended to allow filtering by dimension, which allows you to drill down to the Visual Editor from other dashboards throughout the product.

  • Software installation packages are now reported by the Search function in addition to software binaries.

  • Adding a filter to an investigation in the Visual editor is now more intuitive.

  • Get started more easily with several new out-of-the-box investigations provided in the documentation side panel.

Refer to Investigations documentation for more information.

Create copies of Library remote actions

Customize built-in remote actions provided in the Library by creating a copy that can be edited. This allows you to use the stock remote actions as a starting point, then modify the script or configuration parameters such as timeout. Refer to the Manage Remote Actions documentation for more information.

Webhook support for Alerts

Use alerts to trigger external integrations with webhook support for alert.monitor.thresholds and alert.alerts.trigger_values within the payload. Refer to the Webhooks documentation for more information.

Drill down to Live Dashboard NQL queries

Perform investigations starting with Live Dashboards. From a dashboard widget, you can now drill down to the underlying query and use it as a starting point for a new investigation. Refer to Using Live Dashboards documentation for more information.

New device performance metrics

Gain additional insight into device performance with new and improved metrics for:

  • GPU performance and utilization for both single and dual GPU setups.

  • Memory usage details:

    • Device-level memory usage is now reported as Used, Cache, and Free.

    • Swap file size and swap write rate for insights about how much virtual memory management is relying on slower disk storage.

    • Paged pool and non-paged pool memory size to investigate kernel & driver-level memory leaks (Windows only)

  • New CPU interrupt time metrics (Windows only):

    • The average amount of CPU utilization, as a percentage, that the OS spent for handling interrupts, which can reveal applications and drivers competing for hardware resources.

    • Amount of time that CPU interrupt was above 5% usage or High, the industry-standard threshold resulting in noticeable performance issues.

    • Amount of time that CPU interrupt was above 2% usage Medium, which indicates some level of competing resource access.

  • New system disk performance metrics (Windows only):

    • Disk queue length: number of disk operations waiting to be executed.

    • Read and write latency: the amount of time it takes for a disk operation to be executed.

Last full boot device property

Query and filter devices by the number of days since the last full boot. This allows you to, for example, list devices that have not rebooted in over 2 weeks and to send a campaign advising impacted users to restart their devices.

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