Getting started with Digital Experience

All Nexthink users with the Experience Central expansion product can monitor the DEX score in the enabled Digital Experience module. If you do not have an Experience Central license, you can still configure the DEX score and monitor it using the Live Dashboards module. Contact your Nexthink representative for more information about the Experience Central expansion product.

The Digital Experience module is a strategic asset for IT leaders, offering a high-level overview of your organization’s Digital Employee Experience (DEX) score, its distribution across various employee segments, and its evolution. This strategic perspective enables IT executives to understand how interactions with IT solutions and services impact employee experience over time, guiding them in shaping IT strategies and investments.

Digital Experience page

Digital Experience comprises:

Digital Experience Scores: View a summary of the Technology and Sentiment score, its trend over time, impacted employees, and time lost per week.
Technology: See the breakdown of the score in technology gauges and metrics to quickly assess the number of employees affected by the issues at the endpoint, application, or collaboration nodes. Drill down on the issues by clicking on the nodes to open them directly in the Applications and Live Dashboards modules.
Sentiment: View employee sentiment from the selected DEX score campaign.
Technical: Sort the Technology and Sentiment scores by the operating system, versions of the operating system, device type, manufacturer, and model.
Working environment: Sort the DEX score by country, department, and state.

The configuration you choose can affect the interface of the dashboard. If there's no configuration for the DEX score sentiment campaign, the DEX score equals the Technology score, and the dashboard only shows the DEX score. If Sentiment score is enabled, the DEX score gets divided into the Technology and Sentiment scores.

Refer to the Using Digital Experience documentation for more information.

Accessing the Digital Experience module

Select the Digital Experience module from the main menu.

Configuring the Digital Experience Score

To access the Digital Experience Score configuration page:

Select Administration from the main menu.
Click on Digital Experience Score in the Content Management section of the navigation panel.

Refer to the Digital Experience Score Management documentation for more information.

Permissions

To enable proper permissions for Digital Experience:

Select Administration from the main menu.
Click on Role from the navigation panel.
Click on the New role button to create a new role. Hover over the existing role and click on the edit icon to change the role configuration.
In the Permissions section, scroll down to the Digital Experience section to enable appropriate permissions for the role.

Refer to the Roles documentation for a detailed description of the permission options.