# Workflow: OneDrive compliance

**Microsoft OneDrive** is critical for productivity, enabling seamless file access and collaboration across devices. However, OneDrive synchronization issues are common, often leading to productivity loss and unnecessary **L1 support tickets**.

## Problem <a href="#workflow-onedrivecompliance-overview" id="workflow-onedrivecompliance-overview"></a>

OneDrive frequently encounters sync issues—such as missing folders, paused syncs, or client misconfigurations—that frustrate users and generate avoidable **IT support tickets**. Though many of these issues have simple resolutions, they still require manual intervention, increasing the burden on **IT service desks**.

## Solution

By automating OneDrive monitoring and remediation through the **OneDrive Compliance Workflow**, you can proactively verify OneDrive installation, configuration, and sync status across all **Windows** devices. The workflow triggers remediation actions and raises incidents automatically when issues persist—without requiring user intervention.

The solution also includes employee-facing **campaigns** that guide users through steps or notify them when IT intervention is needed, helping avoid disruptions and unnecessary support calls.

### Benefits and outcome

By implementing the "OneDrive Compliance Workflow" you:

* Reduce L1 tickets related to common OneDrive issues.
* Automate detection and remediation of OneDrive sync problems.
* Trigger scheduled or on-demand workflows across devices.
* Enable user communication through targeted **campaigns**.
* Escalate unsolved issues directly into your **ITSM platform** with relevant context.
* Improve productivity by ensuring OneDrive is correctly installed, running, and syncing.

### Getting started with "OneDrive Compliance Workflow"

Configure and start using your packs by following these links:

* [Usage guide template: OneDrive Compliance Workflow](https://docs.nexthink.com/platform/~/revisions/9wozksdgFlDB2XPW9TSc/library-packs/collaboration-and-productivity-applications/workflow_-onedrive-compliance/usage-guide-onedrive-compliance)
* [Configuration guide template: OneDrive Compliance Workflow](https://docs.nexthink.com/platform/~/revisions/9wozksdgFlDB2XPW9TSc/library-packs/collaboration-and-productivity-applications/workflow_-onedrive-compliance/configuration-guide-onedrive-compliance)


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