Getting started with Amplify

Amplify assists support agents in two ways:

Searching field values of interest on the configured web application page, such as an ITSM web-based tool.

Troubleshooting using Amplify tabs — checking the information and status of a target device, following checklists depending on the case, or executing remote actions directly from the Amplify extension. In the latter case, system administrators can configure Amplify to register executed actions automatically. Any valuable information displayed in Amplify tabs can also be copied for convenience.

Following a quick web application integration, the Amplify extension connects to your Nexthink instance and provides insights through a pop-up window within the configured web application.

Granting permissions for Amplify

From the Nexthink web interface, go to Administration > Roles in the main menu:

1. Select the following permissions under the Diagnostics drop-down:

   • View Amplify: Access the Amplify browser extension.

   • Manage Amplify: Configure Amplify integrations in the Nexthink web interface, or locally in the browser extension. This permission should only be granted to administrators.

   • View all checklists: See existing checklists in the Amplify extension.

     • Even with proper permissions, administrators can limit the number of checklists users see in the Amplify extension—and in Device View—depending on the OS of the target device.

     • Select Specific checklists added to this role to granularly manage or revoke permissions for specific custom checklists.

     • Refer to the Checklists management documentation to create and edit checklists.

   • View Device View: Access the Device View timeline and checklists in the Nexthink web interface for detailed troubleshooting and analysis of the target device.

   • View installed packages in Amplify: See the installed packages of the target device in the Amplify extension.

2. Select the following permissions under the Remote actions drop-down:

   • Execute all remote actions or specific remote actions to their role using the granular permission option.

View domain impact on Amplify-related permissions

The table below shows what users with full and limited View domain access can do, assuming the necessary permissions are enabled.

Data privacy settings for Amplify

From the Nexthink web interface:

1. Go to Administration > Roles in the main menu.

2. Tick Device and User under Data privacy to make them visible to the user role.

Installing and configuring Amplify

Refer to the Installation and configuration guide to install Amplify in one of the following supported browsers:

• Google Chrome

• Microsoft Edge

Accessing Amplify

Once installed and configured, first-time users need to log in to Amplify:

1. Open the web application URL configured to integrate with Amplify. For example, the ITSM tool.

2. If not pinned yet, open the drop-down in your browser extension bar and select Nexthink Amplify.

3. Log in following a successful authentication.

After logging in, access the Amplify extension by choosing one of these options:

You can also launch Amplify by right-clicking selected fields or items on the web application page, see the section Searching webpage field values in Amplify on this page.

Accessing multiple Amplify instances

If Nexthink administrator configured Amplify to work in multi-instance mode, you can see a customer instance drop-down at the top of the Amplify pop-up window when launching the Amplify extension.

RELATED TASKS

• Extension deployment

• Amplify installation and configuration

• Updating ServiceNow from Amplify