Usage guide: Adobe Acrobat licensing

This page outlines the various ways to use the pack, including use case examples.

Administrators can refer to the Configuration guide: Adobe Acrobat licensing to set up and customize the installed content.

The Adobe Acrobat licensing library pack enables EUC teams to:

Enhance their investigations on the presence and usage of Adobe Acrobat across your environment.
Optimize licensing costs by removing unused copies of Adobe Acrobat and downgrading instances of the Pro edition where necessary.

Library pack uses

Jump to Use cases on this page to see relevant scenario applications.

Use the library pack content for the following purposes.

Overview of Adobe Acrobat instances, editions, and usage

The "Adobe Acrobat licensing" live dashboard acts as the central point of this library pack. This dashboard allows you to investigate the presence and usage of the Adobe Acrobat application across your environment. You can then use this data to optimize licensing costs by removing unused copies and downgrading Pro editions where necessary.

Advanced troubleshooting and remediation

For more in-depth investigations, rely on the results of specific data-gathering remote actions.

The Get Windows Registry key values remote action returns the value data of up to three Windows Registry properties.

This retrieves the value of the registry key indicating if Adobe Acrobat Pro or Standard is installed.

Nexthink recommends scheduling the Get Windows Registry key values remote action, as it populates the live dashboard.

You can query the results by investigating KPIs from the Live dashboard or by using your own investigations.

Use cases

In addition to the relevant use cases covered below, you may uncover other troubleshooting scenarios specific to your environment.

The Adobe Acrobat application is not in use

By using widgets in the Adobe Acrobat Pro and Adobe Acrobat Standard tabs that specify devices where the application is not in use, you can list those devices using the "Drill down to devices" menu option and then target a remote action to the listed devices that will remove the application if necessary.

The Adobe Acrobat application is in use but a downgrade may be considered

By obtaining a list of users currently logged in to devices with the Adobe Acrobat Pro application, you can initiate an "Adobe software usage assessment" campaign. This campaign will prompt users to indicate whether they are utilizing the advanced features of the Pro edition of this application or if they are interested in downgrading to the Standard version.

Using the widgets in the Adobe Acrobat Pro tab that indicate the devices on which the application is installed and used, you can list those devices using the "Drill down to devices" menu option.

Next, you can use the "Drill down to users" menu option to get a list of the users who last logged in on those devices.

Using this list, you can target an "Adobe software usage assessment" campaign to ask selected users whether they are using the advanced features of that application's Pro version or ready to downgrade to the Standard version.

Based on user feedback, you can decide who needs the advanced features of the Pro edition of this software and who can downgrade the application to the Standard edition to reduce costs and not affect user productivity.