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Managing AI tools

This Technical Preview is made available to customers free of charge for their evaluation and feedback; in general availability the functionalities of the preview may be subject to additional cost and/or licensing. As such, the Technical Preview, the documentation, and any updates are provided for limited evaluation only and on an ‘as-is’ and ‘as-available’ basis without warranty of any kind.

Manage configured AI tools monitored by Nexthink AI Tools. Review the AI tool origin, configuration type, and other key attributes, and take action such as editing the AI tool or its related campaign.

If needed, use the New AI tool button in the top-right corner of the page to set up a new custom AI tool.

To manage configured AI tools for monitoring:

  1. Navigate to AI tools > Manage AI tools from the main navigation, and open the AI tools tab.

  2. Review the table fields listing all registered AI tools, including:

    • Name of the tool. Click on any AI-agent name hyperlink to access configuration settings.

    • Origin specifies if the AI Tool is a Custom configuration or System-detected.

    • Configuration type refers to API-centered or application-based configurations.

      • The system uses API-based configuration only for Microsoft Copilot, which requires you to provide API credentials. Therefore, you cannot configure a custom AI tool using APIs.

    • Application type: Web and/or Desktop.

    • Licenses available, if applicable.

  3. Hover over an AI tool to reveal the action menu on the right side of the table-item row:

    • Edit the existing AI tool configuration settings.

    • Permanently Delete the AI tool from Nexthink.

  4. Optionally, use the search bar in the top right to locate tools by name. Click column headers to sort the table.

You can only Edit or Delete the AI tools you configured in Nexthink. Built-in AI tools preconfigured out of the box follow automated lifecycle rules and offer fewer manual controls.

Configuring campaign setups for AI tools

When enabled, built-in Nexthink campaigns collect employee feedback on AI usage, which is necessary for monitoring employees' perception of AI tools.

To manage built-in campaign setups for configured AI tools:

  1. Navigate to AI tools > Manage AI tools from the navigation menu and open the Settings tab.

  2. Under Employee experience campaign, enable feedback collection using the toggle button, as built-in campaigns are disabled by default.

Only employees actively using at least one monitored AI tool receive campaigns.

Each employee receives a campaign at most once every 90 days, and only for the tools they use.

A maximum of 5% of the employees receive a campaign on any given day.

  1. If needed, Set up exclusions to prevent certain users from receiving AI-tool campaigns.

    • Write an NQL query to list users who should be excluded from campaigns.

    • Alternatively, Ask Assist to create the query based on your described needs.

When setting up user exclusions, you should first Run a valid NQL query before saving changes.

Verify the number of query-matching users, displayed in the web user interface, or Show results in Investigations for further user inspection.

The system displays the ✦ sparkles icon to indicate AI-generated content or insights. AI is evolving rapidly and delivering great insights, but it can still make mistakes.

  1. Optionally, Edit campaign to modify or hide the campaign sender information from a new browser tab:

    • From the top-right corner of the open browser tab with the Edit published campaign page, Preview the campaign to see how the built-in questions look from the user's perspective.

    • After previewing the campaign, you should return to the Edit published campaign page and Save campaign changes.

Return to the Manage AI tools page > Settings tab after saving campaign changes—there is no automatic redirection from the browser tab with the Edit published campaign page.

Previewed but unsaved campaign changes are lost if you close the browser tab—with the Edit published campaign page—and navigate away.

Built-in campaign content—questions—is uneditable.

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