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Overview

The new web application dashboards are in technical preview. Features and usability may change before the General Availability (GA) release.

Refer to the Old vs. new web applications dashboards documentation for more information.

The Overview dashboard helps service managers, application owners, and end-user computing (EUC) teams monitor employee experience and application adoption.

The dashboard highlights feature usage and user experience to support application roadmaps and lifecycle management.

Interpreting the Overview dashboard

The Overview dashboard contains the following widgets grouped into the sections:

The top of the dashboard displays the Employees KPI and Employees chart widgets:

  • The Employees KPI shows the total number of unique employees who had the application in focus by opening a browser tab at least once.

  • The Employees chart displays, for each time bucket, the number of unique employees with usage time greater than zero, which cumulatively equals or exceeds the total number of unique employees.

  • Optionally, set up the number of licenses for the selected web application and identify cost optimization opportunities using a License usage ratio KPI.

Use the Investigate more right-side panel, which offers predefined drill-down options. These links direct you to investigation results that are relevant to the current dashboard context.

Experience

The Experience section tracks an application performance metrics such as page load time, transaction duration and errors.

Additionally, the dashboard displays the total Time lost for the selected timeframe, considering delays due to Page loads, Transactions and Reliability errors.

Adoption

The Adoption section tracks the deployment of new applications, expansion of existing software into new countries or the introduction of specific new features via upgrades.

Usage time per employee

This metric represents the average usage time or focus time per employee within the selected timeframe. Usage time includes:

  • Time spent on page loads.

  • Time the tab remains in focus, even without user interaction.

The system calculates Usage time per employee as the total focused usage time across all employees in a given timeframe, divided by the number of distinct employees.

On the line chart, each plotted point represents the average usage time per employee, computed across all unique active users within a specified time bucket—15 minutes, 1 hour or 1 day, depending on the chosen timeframe.

The system does not count the time a device is locked as Usage time.

Key pages

Configure key pages for each application individually. Key pages break an application down into functionally relevant parts based on the application URL patterns. For each page, see the number of unique employees, usage time per employee and page views per employee.

Page views per employee represents the average number of navigations per employee within a selected timeframe, considering both hard and soft navigations.

Transactions

Transactions complement the monitoring of page loads by tracking important changes of state within a web application that do not necessarily require a complete reload of the page. View the number of employees, completed transactions and completed transactions per employee.

Organization

The Organization table displays metrics by your organization's classification. Select the organization level from the dropdown list. Refer to the Product configuration documentation for more information on how to define entities and custom classification for your organization.

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