# Overview

The **Overview** dashboard helps service managers, application owners, and end-user computing (EUC) teams monitor employee experience and application adoption.

The dashboard highlights feature usage and user experience to support application roadmaps and lifecycle management.

## Interpreting the Overview dashboard

The **Overview** dashboard contains the following widgets grouped into the sections:

* [#experience-metrics](#experience-metrics "mention")
* [#usage-metrics](#usage-metrics "mention")

The top of the dashboard displays the **Employees** KPI and **Employees** chart widgets:

* The **Employees** KPI shows the total number of unique employees who had the application in focus by opening a browser tab at least once. Page loads that occur in background tabs without focus are not included in this KPI.
* The **Employees** chart displays, for each time bucket, the number of unique employees with usage time greater than zero, which cumulatively equals or exceeds the total number of unique employees.
* Optionally, [set up the number of licenses](https://docs.nexthink.com/platform/user-guide/applications/configuring-applications/configuring-web-applications/application-licenses) for the selected web application and identify cost optimization opportunities using a **License usage ratio** KPI.

{% hint style="info" %}
Use the **Investigate more** right-side panel, which offers predefined drill-down options. These links direct you to investigation results that are relevant to the current dashboard context.
{% endhint %}

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-9e164a89ef16523fe27ddfefe644ccee3bf3afa7%2Fimage.png?alt=media" alt="Overview dashboard"><figcaption></figcaption></figure>

## Experience <a href="#experience-metrics" id="experience-metrics"></a>

This section reflects user-application **Experience** by tracking the total **Time lost** for the selected timeframe and web application, considering delays due to:

* [page-loads](https://docs.nexthink.com/platform/user-guide/applications/monitoring-applications/monitoring-web-applications/performance/page-loads "mention") – Time taken for web pages to be ready for user interaction.
* [transactions](https://docs.nexthink.com/platform/user-guide/applications/monitoring-applications/monitoring-web-applications/performance/transactions "mention")– Time to complete a tracked user action.
* [reliability](https://docs.nexthink.com/platform/user-guide/applications/monitoring-applications/monitoring-web-applications/performance/reliability "mention") – Implied lost productivity from failed interactions.

{% hint style="info" %}
**Time lost** analytics use cases:

* For IT teams: Pinpoint where users lose the most time to prioritize performance fixes.
* For business stakeholders: Correlate delays and errors with lost productivity across the workforce.
  {% endhint %}

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FebNUyQR4ifj5Bi9pAUe4%2Fimage.png?alt=media&#x26;token=904426f9-932a-4fb4-839c-a62a9702a66b" alt=""><figcaption></figcaption></figure>

## Usage <a href="#usage-metrics" id="usage-metrics"></a>

The **Usage** section tracks the deployment of new applications, expansion of existing software into new countries or the introduction of specific new features via upgrades.

### Usage time per employee <a href="#usage-time-per-employee" id="usage-time-per-employee"></a>

This metric represents the average usage time or focus time per employee within the selected timeframe. **Usage time** includes:

* Time spent on page loads.
* Time the tab remains in focus, even without user interaction.

The system calculates **Usage time per employee** as the total focused usage time across all employees in a given timeframe, divided by the number of distinct employees.

On the line chart, each plotted point represents the average usage time per employee, computed across all unique active users within a specified time bucket—15 minutes, 1 hour or 1 day, depending on the chosen timeframe.

{% hint style="warning" %}
The system does not count the time a device is locked as **Usage time**.
{% endhint %}

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FTIHKnQxqSLHG5Qi4bqWr%2Fimage.png?alt=media&#x26;token=361e7f7a-09d6-4519-8315-7330dc6faed2" alt=""><figcaption></figcaption></figure>

### **Key pages**

[Configure key pages](https://docs.nexthink.com/platform/user-guide/applications/configuring-applications/configuring-web-applications/key-pages) for each application individually. Key pages break an application down into functionally relevant parts based on the application URL patterns. For each page, see the number of unique **employees**, **usage time per employee** and **page views per employee**.

**Page views per employee** represents the average number of navigations per employee within a selected timeframe, considering both hard and soft navigations.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FVRCOZSFWk8TLfWiucGPl%2Fimage.png?alt=media&#x26;token=4fdb334b-e310-4b52-9455-a557587c4d37" alt=""><figcaption></figcaption></figure>

### **Transactions**

Transactions complement the monitoring of page loads by tracking important changes of state within a web application that do not necessarily require a complete page reload.

View the number of **employees**, **completed transactions**, and **completed transactions per employee**.

{% hint style="info" %}
Refer to the [transactions](https://docs.nexthink.com/platform/user-guide/applications/configuring-applications/configuring-web-applications/transactions "mention") documentation for setting up transactions.&#x20;
{% endhint %}

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FGr4zUVLQwKjBK65G1ozP%2Fimage.png?alt=media&#x26;token=ac555282-cd20-4f6c-a673-868cb36cf017" alt=""><figcaption></figcaption></figure>

### Organization

The **Organization** table displays metrics by your organization's classification. Select the organization level from the dropdown list.&#x20;

Refer to the [Product configuration](https://docs.nexthink.com/platform/latest/product-configuration) documentation for more information on how to define entities and custom classification for your organization.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-9659324a4901b90e8ac31814b40031cf69f68277%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>