Monitoring applications
Nexthink Applications monitors employee experience when they are using the following application types:
Web applications monitor URL patterns accessed through web browsers, such as
://teams.microsoft.com/. For monitoring web applications, a browser extension developed by Nexthink works alongside Collector, helping it gather additional information regarding digital employee experience (DEX).Desktop applications monitor binaries, such as teams.exe or msteams.exe, based on the data from Nexthink Collector.
Network applications monitor connection-based services using destinations such as IP, port, and domain name, based on the data from Nexthink Collector.
Web applications with deployed in-app guides show a Guides tab with employee interaction and engagement insights for those guides. Web applications with a campaign configured in the application settings show a Sentiment tab with campaign feedback. Detailed documentation is available in the Guides section.
Accessing Applications
To access Applications:
Select Applications from the main menu.
Click Applications overview in the navigation panel to view statistics relevant to employee application use in your organization.
Select one of the previously configured applications from the list in the navigation panel.
Click Manage Applications to configure new or existing applications.
Monitor, troubleshoot, and remediate application-related issues using:
The Applications overview page quickly visualizes the status of all the monitored web and desktop applications.
With Nexthink Guides, the Digital Adoption Insights dashboard provides deeper insights into how employees interact with your web applications to address adoption.
Application-specific dashboards with targeted insights for applications preconfigured in Nexthink according to application Type:
Applications overview page
To visually check the status of all the monitored web and desktop applications:
Access the Applications > Applications overview page from the main navigational menu.
Use the Display drop-down to sort display metrics: Web metrics or Desktop metrics.
Optionally, click on any application to open application-specific dashboards.
The Applications overview groups and highlights applications based on their health status—for the selected metric and timeframe—using a color scheme based on predefined thresholds.
A metric with no available data sets the color to gray.
A metric that does not utilize thresholds sets the color to blue.
Every 5 minutes, the system automatically updates the Applications overview content and reorganizes the application groups based on the latest values computed.
The arrow icon → located within each listed application indicates the metric evolution. This trend results from comparing the current selection (e.g., Last 24h) with the same prior period.
Last 24h from 22.04.2021 14:00 to 23.04.2021 14:00
The previous 24h period: from 21.04.2021 14:00 to 22.04.2021 14:00
Last 7 days from 16.04.2021 to 23.04.2021
The previous 7-day period: from 09.04.2021 to 16.04.2021
Predefined thresholds for web metrics
The following web metrics classification relies on the following default thresholds:
Page load time in seconds
A value lower than 2 sets it to green.
A value between 2 and 4 sets it to yellow.
A value higher than 4 sets it to red.
Transaction duration in seconds
A value lower than 4 sets it to green.
A value between 4 and 16 sets it to yellow.
A value higher than 16 sets it to red.
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