Configuration guide: Microsoft Teams - Stability and compliance
Overview
For many companies, Microsoft Teams has become an essential tool for communication and collaboration both between employees and with third parties. It is imperative, therefore, that IT teams are able to monitor the status of this application across the organization, in terms of performance, stability, adoption, and network connectivity
Pre-requisites
This library pack contains some widgets that are dependent on Connections data
Note: Connections events are only available for devices with Collectors that report 'Infinity only'.
Content and dependencies
This library pack contains the following content and dependencies:
Live dashboards
MS Teams - Stability and compliance
Provides visibility over key performance, adoption, and compliance data points from the Teams landscape
Remote actions
Get Microsoft Teams Work or School client status
Retrieves the installation status of MS Teams as well as the client version and the number of months since the last update.
Required to populate specific dashboard widgets.
Clear Microsoft Teams Work or School cache
Closes Microsoft Teams Work or School if it is open and deletes the cache files.
Reinstall Microsoft Teams Work or School Windows
Downloads and installs the latest version of Microsoft Teams on all targeted devices
Reinstall Microsoft Teams Work or School macOS
Downloads and installs the latest version of Microsoft Teams on all targeted devices
Remote action campaigns
Close Microsoft Teams (short maintenance) - Invoke
Asks users if they agree to have MS Teams closed for maintenance. If they agree, the Clear cache remote action will be triggered
Required to include a notification with the "Clear Microsoft Teams Work or School cache" remote action.
Close Microsoft Teams (short maintenance) - Completed
Informs users that the MS Teams maintenance is complete and can be reopened. It will appear after the remote action is successful.
Required to include a notification with the "Clear Microsoft Teams Work or School cache" remote action.
Reinstall Microsoft Teams - Invoke
Asks users if they agree to have MS Teams reinstalled for maintenance. If they agree, the remote action will trigger to close MS Teams and reinstall the application.
Required to include a notification with the "Reinstall Microsoft Teams Work or School Windows" and “Reinstall Microsoft Teams Work or School macOS” remote actions
Reinstall Microsoft Teams - Completed
Informs users that MS Teams has been re-installed and can be restarted. It will appear after the remote action is successful.
Required to include a notification with the "Reinstall Microsoft Teams Work or School Windows" and “Reinstall Microsoft Teams Work or School macOS” remote actions
Configuration guide
To effectively use this library pack, the content must be installed and configured appropriately. Below are some suggested steps to install and configure the content properly before use.
Step 1) Install library pack content
Go to the Nexthink Library and install all required content.
Step 2) Configure remote action(s)
Navigate to the manage remote action administration page to review and edit your remote actions.
We recommend the following configurations for these remote actions:
Get Microsoft Teams Work or School client status
Scheduled, weekly
Clear Microsoft Teams Work or School cache
Manual, can be triggered on multiple devices
Reinstall Microsoft Teams Work or School Windows
Manual, can be triggered on multiple devices
Reinstall Microsoft Teams Work or School macOS
Manual, can be triggered on multiple devices
Step 3) Edit campaigns
Navigate to the manage campaigns administration page to review and edit your campaigns.
For each installed campaign, please ensure to:
Customize the sender name and image.
Review and adjust questions.
Publish the campaign when you are ready to use it.
We recommend the following configurations for these campaigns:
Close Microsoft Teams (short maintenance) - Invoke
Remote action
Not urgent
Close Microsoft Teams (short maintenance) - Completed
Remote action
Not urgent
Reinstall Microsoft Teams - Invoke
Remote action
Not urgent
Reinstall Microsoft Teams - Completed
Remote action
Not urgent
Usage
To know more about how this dashboard should be used, please refer to the Usage Guide:
Usage guide: Micosoft Teams - Stability and compliance
Related Topics
Last updated