Usage guide: L1 checklist

This page outlines various ways to use the pack, including use case examples. Administrators can refer to the Configuration guide to set up and customize the installed content.

The L1 checklist library pack enables EUC teams to:

Perform basic health checks quickly, reducing troubleshooting time.
Make the troubleshooting process smoother by helping L1 agents avoid switching between multiple IT tools or contacting end users.
Improve the end-user experience by minimizing user involvement and potential disruption as end-users are less likely to be contacted for basic health checks.

Library pack uses

Jump to Use cases on this page to see relevant scenario applications.

Use the library pack content for the following purposes.

Visibility

Once installed, the checklist will be accessible in Device View or Amplify.

Use cases

In addition to the relevant use cases covered below, you may uncover other troubleshooting scenarios specific to your environment.

Access the checklist in Device View

Nexthink Device View is a dedicated product section designed to help IT support teams gain deeper insight into device-level troubleshooting scenarios.

The L1 checklist is available in the checklists section of the Device View.

The following image shows an example of a checklist in the Nexthink Device view.

Indicates the device name in the Device view.
Points to the L1 checklist in the Device view. Refer to the Device View documentation for more information.
Corresponds to checklist sections containing 20 L1 checklist properties. These properties are custom fields and native NQL properties. Refer to the Custom fields management documentation for more information.
Specifies the values of the checklist properties. These values have different units of measurement, which are indicated directly in the values.
Indicates ratings, which provide classification or ranking of device properties. These ratings are designed to reduce the complexity of low-level analytics by implementing a red-amber-green (poor-moderate-good) approach using predefined criteria. Refer to the Ratings management documentation for more information.
Refers to in-product documentation describing each checklist property, its associated rating, and suggested actions to improve the experience associated with that specific property.

Refer to the Device View documentation for more information about using checklists in Device View.

Access the checklist in Amplify

Nexthink Amplify is a browser extension that brings Nexthink intelligence into any web-based solution, such as ITSM, to assist support agents in the faster handling and resolution of support tickets.

The L1 checklist is available in the checklists tab in Amplify.

Refer to the Amplify documentation for more information about using checklists in Amplify.