Responding to Nexthink Campaigns
Last updated
Last updated
Nexthink uses SmartPrompt to select the right moment to display the first step of a campaign on Windows and macOS platforms.
Nexthink campaigns start by displaying the first question as a popup on the employee's screen.
To match the operating system’s native notifications behavior, the system displays a campaign on a Windows device in the bottom-right corner of the screen. On a MacOS device, the system displays the campaign window in the top-right corner of the screen.
Upon receiving a campaign, employees can choose to:
Answer it immediately.
Decline to participate in the campaign or choose to postpone the campaign, only available if the campaign is not mandatory
The prompt expands at the start of the campaign, showing campaign recipients all the necessary information while guiding them through the various steps.
Campaign recipients can discard a campaign using the cross icon, which suspends the process and allows to confirm one of the following options:
The recipient doesn’t want to participate in a campaign, and the campaign response is listed as declined. Campaigns triggered by a remote action cannot be skipped.
The recipient would like to go back to the previous question.
The recipient would like to put the campaign on hold for now and get back to it later using the Remind me later option.
Note that this is not applicable for campaigns configured to be mandatory.
If the campaign recipient chooses to postpone the campaign, it will keep appearing after a period of at least 12 hours until one of the following scenarios happens:
The recipient answers the campaign partially or fully.
The recipient declines to participate in the campaign.
You retire the campaign.
The campaign response expires after exceeding its time-to-live period. For API and Workflow triggers, the value is specified when the campaign is triggered. For other types of campaigns, the campaign remains valid for one year.
Note that this is not applicable for campaigns configured to be mandatory.
The choice to postpone a campaign and reminders work with all types of campaigns, except for those triggered by remote actions.
By default, the system enables the text, Powered by Nexthink, to be displayed on the final message of campaigns. You can hide the text if the system runs Collectors version 21.6.1 or later.
