# L1 support

* Automated three strikes
* [DEX checklist](https://docs.nexthink.com/platform/library-packs/l1-support/dex-checklist)
* [L1 checklist](https://docs.nexthink.com/platform/library-packs/l1-support/l1-checklist)
* [Workflow: Automatic ticket closure](https://docs.nexthink.com/platform/library-packs/l1-support/workflow_-automatic-ticket-closure)
* [Workflow: Browser behavior awareness](https://docs.nexthink.com/platform/library-packs/l1-support/workflow-browser-behavior-awareness)
* [Workflow: Hard reset troubleshooting](https://docs.nexthink.com/platform/library-packs/l1-support/workflow_-hard-reset-troubleshooting)
* [Workflow: Lock macOS device](https://docs.nexthink.com/platform/library-packs/l1-support/workflow-lock-macos-device)
* [Workflow: Manage local admin permissions](https://docs.nexthink.com/platform/library-packs/l1-support/workflow-grant-temporary-local-admin-permission)
* [Workflow: Proactive password reset](https://docs.nexthink.com/platform/library-packs/l1-support/workflow-proactive-password-reset)
* [Workflow: Proactive password reset - Microsoft Teams](https://docs.nexthink.com/platform/library-packs/l1-support/workflow-proactive-password-reset-1)
* [Workflow: Schedule online meetings in Outlook](https://docs.nexthink.com/platform/library-packs/l1-support/workflow-schedule-online-meeting-outlook)
* [Workflow: Slow PC troubleshooting](https://docs.nexthink.com/platform/library-packs/l1-support/workflow-slow-pc-troubleshooting)
* [Workflow: System crash troubleshooting](https://docs.nexthink.com/platform/library-packs/l1-support/workflow_-system-crash-troubleshooting)
* [Workflow: Zscaler (VPN) assisted troubleshooting](https://docs.nexthink.com/platform/library-packs/l1-support/workflow-zscaler-vpn-assisted-troubleshooting)
* [Workflow: Zscaler (VPN) proactive troubleshooting](https://docs.nexthink.com/platform/library-packs/l1-support/workflow-zscaler-vpn-assisted-troubleshooting-1)