# L1 support

* Automated three strikes
* [DEX checklist](/platform/library-packs/l1-support/dex-checklist.md)
* [L1 checklist](/platform/library-packs/l1-support/l1-checklist.md)
* [Workflow: Automatic ticket closure](/platform/library-packs/l1-support/workflow_-automatic-ticket-closure.md)
* [Workflow: Browser behavior awareness](/platform/library-packs/l1-support/workflow-browser-behavior-awareness.md)
* [Workflow: Hard reset troubleshooting](/platform/library-packs/l1-support/workflow_-hard-reset-troubleshooting.md)
* [Workflow: Lock macOS device](/platform/library-packs/l1-support/workflow-lock-macos-device.md)
* [Workflow: Manage local admin permissions](/platform/library-packs/l1-support/workflow-grant-temporary-local-admin-permission.md)
* [Workflow: Proactive password reset](/platform/library-packs/l1-support/workflow-proactive-password-reset.md)
* [Workflow: Proactive password reset - Microsoft Teams](/platform/library-packs/l1-support/workflow-proactive-password-reset-1.md)
* [Workflow: Schedule online meetings in Outlook](/platform/library-packs/l1-support/workflow-schedule-online-meeting-outlook.md)
* [Workflow: Slow PC troubleshooting](/platform/library-packs/l1-support/workflow-slow-pc-troubleshooting.md)
* [Workflow: System crash troubleshooting](/platform/library-packs/l1-support/workflow_-system-crash-troubleshooting.md)
* [Workflow: Zscaler (VPN) assisted troubleshooting](/platform/library-packs/l1-support/workflow-zscaler-vpn-assisted-troubleshooting.md)
* [Workflow: Zscaler (VPN) proactive troubleshooting](/platform/library-packs/l1-support/workflow-zscaler-vpn-assisted-troubleshooting-1.md)


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