What's new 2023.8

The version 2023.8 release date is September 19, 2023. See the release notes section on our community website for the release notes and download links.

Nexthink Flow

Improve EUC efficiency with Nexthink Flow, a powerful, low-code orchestration engine that improves the IT ecosystem. Nexthink Flow enables your EUC team to be more resource efficient by using workflows to orchestrate detection, communication, integration and action to solve time-consuming and complicated IT issues.

Nexthink Flow is subject to an additional license, please contact your Nexthink representative for more information. Refer to the Workflows documentation for more information.

Library: Pre-built workflows for Nexthink Flow

Take advantage of several powerful workflows designed for Nexthink Flow:

• Configuration Manager (SCCM) client continuity: Perform a series of checks to validate the services and components required for the Configuration Manager client to be running and compliant. The workflow self-repairs non-compliant devices, and/or performs a fresh install of the client on devices where it is not present.

• Intune client continuity: Perform a series of checks on the services and components required for the Intune agent to be synchronized and compliant. The workflow repairs any detected issues relating to services, policies, and/or synchronization which commonly prevent synchronization.

• MS Teams compliance: Detect and self-repair the most commonly reported MS Teams issues to ensure every device has MS Teams up-to-date and running.

• OneDrive compliance: Verify that OneDrive is present and properly synchronized across all devices with automated self-repair and/or reset of the OneDrive agent on all non-compliant devices.

• Windows update compliance: Trigger a restart process across all devices that are automatically identified as pending a reboot due to a Windows update. The restart process asks users for permission with the option to delay.

• Device restart enforcement: Trigger a reboot process across desired device groups. The workflow starts with a campaign asking users for permission to restart, with an option to defer. Users are then prompted twice more before forcing a restart.

Refer to the Nexthink Library documentation for more information about how to install Library content.

Software metering

Track access and usage of desktop and web applications across your company, both at the individual application or software suite level. Gain insights that support your license optimization process to reclaim licenses and generate cost savings.

Software metering will be made available after the completion of the 2023.8 rollout in all regions. Refer to the Software Metering documentation for more information.

Device View: Timeline zoom

Navigate Device View more easily with a wider time view, faster navigation across time and the ability to drill down in greater detail. New zoom-in and zoom-out buttons allow you to zoom from 48 hours to 6 hours with 15-minute granularity. Refer to the Device View documentation for more information.

Device View and Amplify: Actionable checklists

Help analysts troubleshoot issues with checklists by adding custom descriptions, related remote actions and knowledge based links to the custom checklist fields.

Use of Amplify is subject to an additional license, please contact your Nexthink representative for more information.

Campaigns: Parametric campaigns via API

Make your campaigns more relevant by customizing the content with parameters that can be used within the question body. With the Campaign trigger API you can replace parameters at runtime with dynamic parameters, for example, from your ITSM platform such as the service ticket description or link to the ticket itself, and later analyze the responses in relation to the parameter values.

DEX Score: Enhancements to the endpoint score

Gain more insight from the Digital Employee Experience score with new endpoint metrics. The DEX endpoint score now integrates both Device performance and Network quality measurements to provide an even better indicator of employee experience. Refer to the Digital Experience documentation for more information.

Finder to Infinity investigation converter

Convert your existing Finder investigations to Infinity queries with the convenient Finder to Infinity converter. Simply right-click on any Finder investigation and choose Run in Nexthink Infinity to see the results in the web interface, and then save the query as an Infinity investigation. Login to Nexthink Community and read the Finder Investigations to Infinity Investigations documentation.

Benchmarking call quality

Determine if your call quality issues are specific to your environment or are global in scope by leveraging Nexthink cross-customer data. This additional insight can help you prioritize troubleshooting actions, or serve as support in discussions with vendors. Refer to the Diagnostic documentation for more information.

Library: Intune Health Management library pack

Monitor the health and compliance of Intune clients across your landscape with a new dashboard and remote actions.

• Monitor adoption and ensure Intune compliance over time.

• Detect health, stability, performance and network issues related to the Intune client.

• Track and enforce enrollment and policy synchronization issues.

Refer to the Nexthink Library documentation for more information about how to install Library content.

Nexthink Ideas enhancements

Make your voice heard and submit your suggestions for improvements and new features on the Nexthink Ideas Portal. With a new responsive design, simpler idea submission form and clearer categories, it is even easier to create and vote on ideas, and have your say in the future direction of Nexthink Infinity.

Learn: New courses

Learn all about our latest products Nexthink Flow and Software Metering with two new courses on How to create and manage workflows and How to reduce license cost with Nexthink.

Additionally, follow the new How to write smart NQL queries course to learn optimization techniques and best practices for creating accurate and lightning-fast dashboard queries.

Bring Your Own Key (BYOK)

Meet stringent security compliance standards by utilizing BYOK. You can now manage encryption keys yourself and integrate them with the Nexthink platform. Refer to the Privacy policy and settings documentation for more information.

IP-based access control

Restrict which IP addresses can connect to your Nexthink instance with IP-based access control. Please get in touch with Nexthink Support to perform configuration updates.

Diagnostics: Analyze BSOD mini-dumps

Consult the details of drivers that cause system crashes directly within Diagnostics. The Library remote action Get BSOD Crash Driver Minidump Analysis retrieves data from the Windows mini-dump log to give you a comprehensive view of the root cause of BSODs. Refer to the Diagnostics documentation for more information.

Alerts: Show impacted devices

See the number of devices impacted by an alert on the Alerts overview page in order to prioritize the most pressing issues. Drill down to impacted devices from the troubleshooting dashboard for any issue triggered by a library monitor. Refer to the Alerts documentation for more information.

Amplify: Support for anonymous user profiles

Test Amplify functionality with an anonymous user profile and make necessary data privacy changes. This allows users in certain geographical locations to comply with data privacy requirements and extend the use of Amplify to a greater number of users. Refer to the Amplify documentation for more information.

Amplify is subject to an additional license, please contact your Nexthink representative for more information.

Amplify: Look up devices by serial number

Look up and search for devices in Amplify more easily based on the device BIOS serial number in addition to the device name. Refer to the Amplify documentation for more information.

Amplify is subject to an additional license, please contact your Nexthink representative for more information.

Remote Actions: Execute on a large number of devices

Trigger a remote action on a large result set of devices by ticking the select-all checkbox. This functionality works beyond the previous limit of 50 devices at a time. Refer to the Remote Actions documentation for more information.

Remote Action naming convention changes

Find remote actions more easily in Nexthink Library with a standard naming convention for all Microsoft Endpoint Manager-based remote actions. The names of existing remote actions have been harmonized, which also results in a change to their NQL IDs. Due to this change, we have released a new version of the following remote actions:

Existing (old) remote action name	New remote action name
Get SCCM Client Status	Get Configuration Manager SCCM client status
Get MEMCM Agent Health	Get Configuration Manager SCCM client health
Get Device Hardware ID	Get Intune device hardware ID
Get Microsoft Intune Device Status	Get Intune device status
Invoke SCCM Client Auto-repair	Invoke Configuration Manager SCCM client auto-repair
Invoke MEMCM Client Policy Actions	Invoke Configuration Manager SCCM client policy actions
Restore SCCM Client	Restore Configuration Manager SCCM client
Get Intune synchronization status	Get Intune synchronization status
Install Configuration Manager SCCM client	Install Configuration Manager SCCM client
Uninstall Configuration Manager SCCM client	Uninstall Configuration Manager SCCM client

This change applies to both V6 (classic) and Infinity remote actions.

If you update one of the SCCM or Intune library dashboards without installing and configuring the new remote actions, the dependent widgets on the dashboard will show errors. The solution is to use the new remote action, as listed above. Refer to the Remote Actions documentation for more information.

Remote Actions: Configure the schedule within the General tab

Configure the scheduling of a remote action quickly and easily within the General tab of the configuration page by selecting the Schedule checkbox and clicking the Add schedule button. Refer to the Remote Actions documentation for more information.