# Workflow: Microsoft Teams assisted troubleshooting ## **Problem** Microsoft Teams client is vital communication software used across many business processes. However, Microsoft Teams also requires IT support teams for troubleshooting. Solving MS Teams-related issues presents challenges for IT departments, as they are unable to communicate with affected users because Teams is not operational. Still, in the majority of cases, issues affecting Microsoft Teams are very similar and require a standardized response. ## **Solution** Automate the solution of MS Teams-related issues with a real-time workflow triggered directly on affected devices. This workflow asks employees whether it is an appropriate time to perform a quick troubleshooting of the Teams client. After the employee agrees, the workflow performs several checks on the presence and health of the Teams client and, if necessary, reinstalls it or applies remediation actions. The workflow interacts with employees via campaigns, as the Teams client may not be operational. In addition, the workflow uses updates on the ITSM ticket as triggers for the Teams client troubleshooting. ## Benefits and outcome By implementing this workflow, you: * Improve employee experience by removing the need for scheduled remote sessions with IT support. * Save service desk time by reducing manual troubleshooting and automating ticket management. ## **Getting started with "**Microsoft Teams assisted troubleshooting**"** Configure and start using this library pack by following these links: * [Configuration guide: Microsoft Teams assisted troubleshooting](/platform/library-packs/collaboration-and-productivity-applications/workflow-microsoft-teams-assisted-troubleshooting/configuration-guide-microsoft-teams-assisted-troubleshooting.md) * [Usage guide: Microsoft Teams assisted troubleshooting](/platform/library-packs/collaboration-and-productivity-applications/workflow-microsoft-teams-assisted-troubleshooting/usage-guide-microsoft-teams-assisted-troubleshooting.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.nexthink.com/platform/library-packs/collaboration-and-productivity-applications/workflow-microsoft-teams-assisted-troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.