> For the complete documentation index, see [llms.txt](https://docs.nexthink.com/platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexthink.com/platform/library-packs/collaboration-and-productivity-applications/workflow-microsoft-teams-assisted-troubleshooting.md). # Workflow: Microsoft Teams assisted troubleshooting ## **Problem** Microsoft Teams client is vital communication software used across many business processes. However, Microsoft Teams also requires IT support teams for troubleshooting. Solving MS Teams-related issues presents challenges for IT departments, as they are unable to communicate with affected users because Teams is not operational. Still, in the majority of cases, issues affecting Microsoft Teams are very similar and require a standardized response. ## **Solution** Automate the solution of MS Teams-related issues with a real-time workflow triggered directly on affected devices. This workflow asks employees whether it is an appropriate time to perform a quick troubleshooting of the Teams client. After the employee agrees, the workflow performs several checks on the presence and health of the Teams client and, if necessary, reinstalls it or applies remediation actions. The workflow interacts with employees via campaigns, as the Teams client may not be operational. In addition, the workflow uses updates on the ITSM ticket as triggers for the Teams client troubleshooting. ## Benefits and outcome By implementing this workflow, you: * Improve employee experience by removing the need for scheduled remote sessions with IT support. * Save service desk time by reducing manual troubleshooting and automating ticket management. ## **Getting started with "**Microsoft Teams assisted troubleshooting**"** Configure and start using this library pack by following these links: * [Configuration guide: Microsoft Teams assisted troubleshooting](/platform/library-packs/collaboration-and-productivity-applications/workflow-microsoft-teams-assisted-troubleshooting/configuration-guide-microsoft-teams-assisted-troubleshooting.md) * [Usage guide: Microsoft Teams assisted troubleshooting](/platform/library-packs/collaboration-and-productivity-applications/workflow-microsoft-teams-assisted-troubleshooting/usage-guide-microsoft-teams-assisted-troubleshooting.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.nexthink.com/platform/library-packs/collaboration-and-productivity-applications/workflow-microsoft-teams-assisted-troubleshooting.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.