Configuration guide: Genesys troubleshooting

The configuration options on this page are only accessible to administrators.

Refer to the Usage guide: Genesys troubleshooting to use library content as a standard user.

Prerequisites

This library pack contains content from the following required expansion products:

The content in this library pack does not require an Application Experience license.

This library pack contains the following content and dependencies:

Content type

Name

Description

Dependencies

Genesys

Desktop application covering the Genesys binaries

none

Genesys network

Network application covering Genesys specific destination network domains

none

Adapt these suggested configuration steps to edit and customize content according to your organizational needs.

From the main menu, navigate to the Applications > Manage applications page.
Edit your application.
Applications are ready to use immediately after installation from the Library. Make any necessary adjustments if required. The list of binaries can be adjusted to the needs, and there is a checkbox configuration for changing the dashboard focus from device-centric to user-centric if needed.