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This workflow provides full OneDrive troubleshooting on Windows and macOS devices.
OneDrive is key to employee productivity, but frequent stability and network connectivity issues reduce its overall service reliability, leading to data loss, productivity blockers, and outages. Employees often experience OneDrive issues and cannot access files and folders, preventing them from performing their duties and leading to urgent Service Desk tickets.
Application instability or network connectivity issues with OneDrive frustrate employees and could lead to data security issues.
Performance or stability issues with the OneDrive client could lead to employee dissatisfaction and a loss of productivity if employees are prevented from accessing company data.
Network connectivity issues, if sporadic, will result in employee frustration. Prolonged outages, either regionally or globally, will have a much more serious effect on the productivity of those employees affected and could also result in company data not being backed up.
Trigger an automated workflow across any group of devices to verify and ensure OneDrive is present and properly synchronized. If any issues are detected, the workflow automatically performs the necessary remediations:
Repair the OneDrive client installation.
Reset the OneDrive client.
This workflow automatically helps you resolve and filter out common OneDrive issues, such as verifying the correct installation, checking synchronization status, identifying Wi-Fi or network performance issues, and detecting binary crashes. This significantly saves time for any support team, allowing them to focus on more critical problems.
At each step of the process, a Service Desk ticket summarizes the steps taken and the device's status. L1 can trigger this manually.
Refer to the for details on the content included in this solution.
By implementing the "OneDrive assisted troubleshooting workflow", you:
Simplify and accelerate the OneDrive troubleshooting process for the Service Desk agent by reducing the steps they need to perform to investigate and/or resolve the issue.
Speed up Service Desk ticket resolution by automating common repetitive remediation steps.
Provide an automated, guided process for resolving OneDrive synchronization issues or malfunctions on Windows or macOS devices.
Configure and start using your packs by following these links:
for standard users.
only accessible to users with an role."