Nexthink Infinity Platform

Nexthink Infinity is a digital employee experience platform that enables IT teams to move from reactive support to proactive and strategic operations.

The platform combines real-time, employee-centric visibility with AI-driven diagnostics and automation to detect and resolve issues early, maximize IT performance, and enhance employee productivity.

Platform components

Nexthink Infinity combines a cloud platform, aggregating data and providing real-time IT analytics, with endpoint agents collecting performance data, and a web user interface offering a range of feature modules and integrations.

Nexthink designed the platform components to simplify operations, ensure scaling and quick deployment.

The endpoint agents

Nexthink Collector and browser extensions are endpoint agents installed on employee devices. They report properties from the devices of employees, such as the operating system, RAM, CPU model, and others.

Refer to Endpoint agents for more information.

The web interface

The Nexthink web interface provides real-time access to data gathered by Nexthink agents across powerful visualization tools and techniques. Access and analyze data effectively with Nexthink modules, each tailored to specific focus areas and features relevant to your IT environment.

Refer to Navigating the web interface documentation to learn more about UI terminology, navigation, various components, dashboards and widgets.

Review Nexthink web interface modules and features

The modules and features available in the web interface depend on your current Nexthink licensing model and Infinity Products.

AI Tools Gain visibility into how generative AI tools are used across your organization. Track adoption, measure impact, and identify which AI investments drive real business value. Refer to the AI Tools documentation.

Alerts and Diagnostics Detect and diagnose IT issues proactively with automated alerts. Resolve incidents before employees are impacted or submit tickets. Refer to the Alerts and Diagnostics documentation.

Applications Get a unified view of application performance, adoption, and sentiment. Optimize usage and manage the full application lifecycle with confidence. Combine the Applications module with Nexthink Adopt to drive application adoption and maximize software investments. Refer to the Applications documentation.

Campaigns Engage employees with targeted, timely communications. Create, schedule, and track campaigns to gather feedback and drive action. Refer to the Campaigns documentation.

Collaboration Tools Monitor audio and video quality across Teams and Zoom calls. Quickly detect and troubleshoot collaboration issues impacting employees. Refer to the Collaboration Tools documentation.

Desktop Virtualization Monitor and optimize virtual desktop environments with end-to-end visibility and real-time insights. Detect issues proactively and improve performance, cost efficiency, and employee experience across VDI. Refer to the VDI Experience documentation.

Device View Analyze device health and performance at a detailed level. Identify and fix issues affecting productivity using detailed troubleshooting insights, featuring a chronological Timeline of device events and data. Refer to the Device View documentation.

Digital Experience Measure and understand employee digital experience across your organization. Track DEX scores and trends to guide strategic IT decisions. Refer to the Digital Experience documentation.

Investigations Query real-time data across users, devices, and events. Use NQL to explore issues and uncover insights quickly and efficiently. Refer to the Investigations documentation.

Live Dashboards Visualize and monitor real-time IT data in a centralized view. Use pre-built or custom dashboards to support operational decisions. Refer to the Live Dashboards documentation.

Network view Troubleshoot network issues with interactive connection visualizations. Identify problems across devices, users, and destinations faster. Refer to the Network view documentation.

Nexthink Library Access a library of pre-built content as dashboards, remote actions, and others. Leverage expert resources to accelerate use cases and reduce MTTR. Refer to the Nexthink Library documentation.

Remote Actions Remotely execute scripts to prevent and resolve issues. Automate remediation and collect additional data from employee devices. Refer to the Remote Actions documentation.

Search and Workspace Quickly find insights and take action from a single interface. Use AI-powered Assist to diagnose and resolve DEX issues faster. Refer to the Search and Workspacedocumentation.

Software Metering Track application usage across your organization. Optimize software licenses and reduce costs with data-driven insights. Refer to the Software Metering documentation.

Spark Provide employees with a personal IT agent for support and guidance. Automate issue resolution with AI, knowledge, and governed actions. Refer to the https://github.com/nexthink/documentation.online-product-documentation/blob/develop/docs/technical-previews/spark/README.md documentation.

Workflows Automate IT processes with smart, event-driven workflows. Orchestrate actions, campaigns, and integrations at scale. Refer to the Workflowsdocumentation.

Administration Manage users, roles, licenses, and platform configuration. Control security, integrations, and data settings across Nexthink. Refer to the Administration documentation.

The Nexthink web interface displays modules and features based on your Nexthink licensing model and Infinity Products.

Platform integrations

Import and export data to and from the Nexthink web interface using Nexthink API, inbound and outbound connectors and customizable integrations to personalize and enhance your business and IT processes.

Correlate third-party and experience data to gain powerful new insights.
Optimize information technology service management (ITSM) tools with additional data, automation and alerting.
Enrich chatbots and self-services, and enable employee self-help.

Refer to the Integrations documentation for more information.