# Nexthink Infinity Platform

Nexthink Infinity is a digital employee experience platform that enables IT teams to move from reactive support to proactive and strategic operations. 

The platform combines real-time, employee-centric visibility with AI-driven diagnostics and automation to detect and resolve issues early, maximize IT performance, and enhance employee productivity.

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## Platform components

Nexthink Infinity combines a **cloud platform**, aggregating data and providing real-time IT analytics, with **endpoint agents** collecting performance data, and a **web user interface** offering a range of feature modules and integrations.

Nexthink designed the platform components to simplify operations, ensure scaling and quick deployment.

### The endpoint agents <a href="#nexthinkinfinityplatform-theendpointagents" id="nexthinkinfinityplatform-theendpointagents"></a>

Nexthink Collector and browser extensions are endpoint agents installed on employee devices. They report properties from the devices of employees, such as the operating system, RAM, CPU model, and others.&#x20;

Refer to [#endpoint-agents](https://docs.nexthink.com/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance#endpoint-agents "mention") for more information.

### The web interface <a href="#nexthinkinfinityplatform-thewebinterface" id="nexthinkinfinityplatform-thewebinterface"></a>

The Nexthink web interface provides real-time access to data gathered by Nexthink agents across powerful visualization tools and techniques. Access and analyze data effectively with Nexthink modules, each tailored to specific focus areas and features relevant to your IT environment.

Refer to [navigating-the-web-interface](https://docs.nexthink.com/platform/getting-started/navigating-the-web-interface "mention") documentation to learn more about UI terminology, navigation, various components, dashboards and widgets.&#x20;

<details>

<summary><strong>Review Nexthink web interface modules and features</strong></summary>

The modules and features available in the web interface depend on your current Nexthink licensing model and [products](https://docs.nexthink.com/platform/overview/products "mention").

| <p><strong>AI Tools</strong><br>Gain visibility into how generative AI tools are used across your organization.<br>Track adoption, measure impact, and identify which AI investments drive real business value.<br>Refer to the <a data-mention href="../user-guide/ai-tools">ai-tools</a> documentation.</p>                                                                                                    |
| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <p><strong>Alerts and Diagnostics</strong><br>Detect and diagnose IT issues proactively with automated alerts. Resolve incidents before employees are impacted or submit tickets.<br>Refer to the <a data-mention href="../user-guide/alerts-and-diagnostics">alerts-and-diagnostics</a> documentation.</p>                                                                                                      |
| <p><strong>Applications</strong><br>Get a unified view of application performance, adoption, and sentiment. Optimize usage and manage the full application lifecycle with confidence. Combine the Applications module with Nexthink Adopt to drive application adoption and maximize software investments.<br>Refer to the <a data-mention href="../user-guide/applications">applications</a> documentation.</p> |
| <p><strong>Campaigns</strong><br>Engage employees with targeted, timely communications. Create, schedule, and track campaigns to gather feedback and drive action.<br>Refer to the <a data-mention href="../user-guide/campaigns">campaigns</a> documentation.</p>                                                                                                                                               |
| <p><strong>Collaboration Tools</strong><br>Monitor audio and video quality across Teams and Zoom calls. Quickly detect and troubleshoot collaboration issues impacting employees.<br>Refer to the <a data-mention href="../user-guide/collaboration-experience">collaboration-experience</a> documentation.</p>                                                                                                  |
| <p><strong>Desktop Virtualization</strong><br>Monitor and optimize virtual desktop environments with end-to-end visibility and real-time insights. Detect issues proactively and improve performance, cost efficiency, and employee experience across VDI.<br>Refer to the <a data-mention href="../user-guide/vdi-experience">vdi-experience</a> documentation.</p>                                             |
| <p><strong>Device View</strong><br>Analyze device health and performance at a detailed level. Identify and fix issues affecting productivity using detailed troubleshooting insights, featuring a chronological <strong>Timeline</strong> of device events and data.<br>Refer to the <a data-mention href="../user-guide/device-view">device-view</a> documentation.</p>                                         |
| <p><strong>Digital Experience</strong><br>Measure and understand employee digital experience across your organization. Track DEX scores and trends to guide strategic IT decisions.<br>Refer to the <a data-mention href="../user-guide/digital-experience">digital-experience</a> documentation.</p>                                                                                                            |
| <p><strong>Investigations</strong><br>Query real-time data across users, devices, and events. Use NQL to explore issues and uncover insights quickly and efficiently.<br>Refer to the <a data-mention href="../user-guide/investigations">investigations</a> documentation.</p>                                                                                                                                  |
| <p><strong>Live Dashboards</strong><br>Visualize and monitor real-time IT data in a centralized view. Use pre-built or custom dashboards to support operational decisions.<br>Refer to the <a data-mention href="../user-guide/live-dashboards">live-dashboards</a> documentation.</p>                                                                                                                           |
| <p><strong>Network view</strong><br>Troubleshoot network issues with interactive connection visualizations. Identify problems across devices, users, and destinations faster.<br>Refer to the <a data-mention href="../user-guide/network-view">network-view</a> documentation.</p>                                                                                                                              |
| <p><strong>Nexthink Library</strong><br>Access a library of pre-built content as dashboards, remote actions, and others. Leverage expert resources to accelerate use cases and reduce MTTR.<br>Refer to the <a data-mention href="../user-guide/nexthink-library">nexthink-library</a> documentation.</p>                                                                                                        |
| <p><strong>Remote Actions</strong><br>Remotely execute scripts to prevent and resolve issues. Automate remediation and collect additional data from employee devices.<br>Refer to the <a data-mention href="../user-guide/remote-actions">remote-actions</a> documentation.</p>                                                                                                                                  |
| <p><strong>Search and Workspace</strong><br>Quickly find insights and take action from a single interface. Use AI-powered Assist to diagnose and resolve DEX issues faster.<br>Refer to the <a data-mention href="../user-guide/search-and-workspace">search-and-workspace</a>documentation.</p>                                                                                                                 |
| <p><strong>Software Metering</strong><br>Track application usage across your organization. Optimize software licenses and reduce costs with data-driven insights.<br>Refer to the <a data-mention href="../user-guide/software-metering">software-metering</a> documentation.</p>                                                                                                                                |
| <p><strong>Spark</strong><br>Provide employees with a personal IT agent for support and guidance. Automate issue resolution with AI, knowledge, and governed actions.<br>Refer to the <a data-mention href="../user-guide/spark">spark</a> documentation.</p>                                                                                                                                                    |
| <p><strong>Workflows</strong><br>Automate IT processes with smart, event-driven workflows. Orchestrate actions, campaigns, and integrations at scale.<br>Refer to the <a data-mention href="../user-guide/workflows">workflows</a>documentation.</p>                                                                                                                                                             |
| <p><strong>Administration</strong><br>Manage users, roles, licenses, and platform configuration. Control security, integrations, and data settings across Nexthink.<br>Refer to the <a data-mention href="../user-guide/administration">administration</a> documentation.</p>                                                                                                                                    |

</details>

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2FbS5wFodCOxu9btz9G7NZ%2Fimage.png?alt=media&#x26;token=0afd901e-d2cf-461a-b521-eaea5cb58b08" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The Nexthink web interface displays modules and features based on your Nexthink licensing model and [products](https://docs.nexthink.com/platform/overview/products "mention").
{% endhint %}

## Platform integrations <a href="#nexthinkinfinityplatform-integrations" id="nexthinkinfinityplatform-integrations"></a>

Import and export data to and from the Nexthink web interface using Nexthink **API**, **inbound** and **outbound** connectors and customizable integrations to personalize and enhance your business and IT processes.

* Correlate third-party and experience data to gain powerful new insights.
* Optimize information technology service management (ITSM) tools with additional data, automation and alerting.
* Enrich chatbots and self-services, and enable employee self-help.

Refer to the [Integrations](https://docs.nexthink.com/platform/overview/integrations) documentation for more information.

***

RELATED TOPICS

Read more about Nexthink Infinity:

* [navigating-the-web-interface](https://docs.nexthink.com/platform/getting-started/navigating-the-web-interface "mention")
* [capabilities](https://docs.nexthink.com/platform/overview/capabilities "mention")
* [Infinity products](https://docs.nexthink.com/platform/overview/products)
* [Understanding key data platform concepts](https://docs.nexthink.com/platform/understanding-key-data-platform-concepts)