Integrating Amplify with the ServiceNow Agent Workspace

Configure Amplify to pick device and user fields from the ServiceNow Agent Workspace interface.

Supported versions: San Diego, Tokyo, Vancouver and Utah.

1. Open the ticket in the ServiceNow Agent Workspace view.

   • Copy the entire URL of the page.

From the Amplify extension:

2. Right-click on the Amplify extension in the browser extension bar.

3. From the drop-down, click Options to open the Nexthink Amplify configuration page.

4. Select the Local tab under Web application configuration.

5. Add web application in Amplify and paste the copied URL in the Web application URL field.

6. Select identifier in Amplify to open the web application URL using the Field selector pop-up.

7. Use the highlighter to choose the field of interest on the ServiceNow ticket Details page with the affected device or user fields. Once selected, the system loads the element into the Field selector pop-up.

8. Copy the content of the Field editor from the Field selector pop-up into your text editor of choice to partially edit the code:

   • Replace the text div:nth-of-type(1) highlighted in the image below with div[class*='is-active']

9. Paste the edited code into the Field editor on the Field selector pop-up window.

   • Enter the relevant regular expression in the String selector field to select the specific part of the string, if required.

10. Click the Fill field value button on the Field selector pop-up window, to check if you selected the correct field. The information appears in the Selected field value.

11. Save the Selected field value to return to the Amplify extension configuration page

12. Save on the Web application configuration.

13. Return to the ServiceNow page and refresh to confirm if the Amplify button is in the bottom-right corner of the screen.