What's new 2023.6

The version 2023.6 release date is July 10, 2023. See the release notes section on our community website for the release notes and download links.

Alerts: New overview page

Monitor operational issues triggered by alerts on the new Alerts overview page. Consult the timeline of alerts based on triggered events, and find what you're looking for more easily with improved timeframe selection, search, tags and drilldown actions.

Open and resolved alerts now appear in one tab and are grouped intelligently to show a prioritized list of both open issues, and those that were recently closed. The action menu also includes a new Troubleshoot option for library monitors. Refer to the Getting started with Alerts documentation for more information.

Alerts: Out-of-the-box issue detection

Set up alerting more easily with a new set of library monitors that you can activate to receive alerts based on device performance (crashes, boot, logon), web application issues, execution crashes and call quality. New baseline-based incident detection triggers alerts when metrics deviate from their normal baseline, and monitors have new options for tuning and optimization to improve their relevancy. Refer to the Nexthink Library documentation for more information.

Alerts: Diagnostics page for library alerts

Easily understand why library monitors have triggered alerts, and assess their impact and severity with a new dedicated diagnostics page. Use interactive filters and breakdowns by entity, location, OS, device model and others, to analyze both alert data and underlying event data, then perform drilldown actions to the impacted devices and events themselves. Refer to the Getting started with Alerts documentation for more information.

Diagnostics: Cross-customer binary profiling

Assess the impact of specific software binary versions using real-world performance statistics collected from Nexthink cloud customers. Compare different versions across key metrics such as reliability, resource usage and connectivity. Refer to the Binary profiling documentation for more information.

New system dashboards

Get to the root of issues more quickly with new built-in dashboards for Diagnostics:

  • Device performance - Diagnose device performance issues by comparing performance metrics to recommended thresholds and other devices across the company.

  • Device and binary memory - Troubleshoot memory issues using advanced metrics like cached memory and memory swap rate. Gain insights into which binaries and applications consume the most memory.

  • Connectivity - Assess employee connectivity at the organization and device level to identify impacted devices and find root causes.

  • Desktop application freezes - Improve employee productivity and digital experience by identifying application freezes. Leverage benchmarking to understand if the issue is employee-specific or has a broader impact.

These dashboards will be made available after the completion of the 2023.6 rollout in all regions. Refer to the Additional dashboards documentation for more information about the Diagnostics dashboards.

Digital Experience: Improved troubleshooting

Investigate areas of improvement directly from the Digital Experience strategic cockpit with new actionable drilldown capabilities and insights to guide you in troubleshooting issues. Refer to the Digital Experience documentation for more information.

Investigations: Troubleshoot applications with DEX score

Access application-related scores outside of the Digital Experience module. The application score and sub-scores, such as page load score and others, are now available for Investigations, Live Dashboards and Alerts via NQL. This gives you more possibilities to troubleshoot user experience issues with applications, and report on your findings by exporting the data. Refer to the Investigations documentation for more information.

Applications: New Troubleshoot page with device pop-up

Investigate URLs and devices that have the highest number of Frustrating page loads with the new Troubleshoot page in the Applications module. Obtain out-of-the-box insights about URLs to help define key pages, breakdown results by location and entities, and filter URLs and devices to aid in troubleshooting.

Answer questions like, Is this a device-specific issue, or does it affect other devices? using the new pop-up that appears when you hover over the results in the device table. With the device pop-up, you can do a side-by-side comparison of a single device with all other devices using the application. Refer to the Troubleshoot documentation for more information.

Applications: Nexthink Toolbox support for iframes

Configure transactions more easily using the Nexthink Toolbox Chrome browser extension, which now supports selecting elements in iframes. Refer to the Transactions documentation for more information.

Device View: Extended history and improved navigation

Investigate issues in Device View more easily with these enhancements:

  • View device data for the past 30 days, an increase from the previous 14 days, to assess if an issue has improved or worsened over time.

  • Navigate to the most recent data with a single click using the new Home button.

  • Consult essential device properties such as operating system name and build, local IP address and location type directly in the Device View header.

Refer to the Device View documentation for more information.

New User View page

Consult user-specific information such as devices used, application usage and virtual session performance on the new User View page. Launch the page directly from Device View using the action menu that appears next to the user name in the User interaction section. Refer to the Device View documentation for more information.

Campaigns: Minimize notifications

Employees can now minimize a campaign notification and come back to answer it without having to wait for the postpone duration. This functionality must be activated using the Set Tray Minimize remote action that will be made available in Nexthink Library following the completion of the 2023.6 rollout in all regions.

New License page

Consult the new License page for information about:

  • License status and expiration date

  • Device consumption vs allowance for endpoints, servers and thin clients

  • Contracted expansion products

Refer to the License documentation for more information.

Collaboration Experience: Support for macOS devices with Jamf

Gain visibility into Teams and Zoom call quality for macOS devices managed with Jamf, on parity with what was previously available for Windows devices. This feature is available with a Collaboration Experience license. Refer to the Collaboration Experience documentation for more information.

Library new content

Troubleshoot more quickly with these valuable additions to Nexthink Library:

  • Google Workspace: Monitor and improve employee experience with 11 preconfigured Google Workspace applications.

  • Pre-built campaigns: Call on pre-built campaigns to communicate about key topics, such as digital experience and sustainable IT, and customize them to your needs.

  • Pre-built remote action campaigns: Take advantage of new remote actions with (optional) pre-built campaigns to notify and ask users about changes made to their devices. This release provides remote action campaigns for MS Teams, browsers, and Sustainable IT library packs.

  • Sustainable IT library pack enhancements: Focus on your sustainability with a new widget to estimate the carbon footprint of additional IT elements, 8 new surveys and a new remote action to collect accurate consumption data from Windows laptops.

  • Oracle Java license management: Avoid IT budget surprises resulting from the new Oracle Java licensing model with a dashboard to track usage of Java over time, and detect which versions are in use for Oracle, non-oracle/OpenJDK, NFTC/non-NFTC and others.

  • Infinity transition support: Get ready for Nexthink Infinity with a new dashboard showing which users still rely on Nexthink Experience features such as Finder, Custom Dashboards and Experience Optimization.

  • Remote action for version management of Microsoft Teams: Verify which version of Microsoft Teams is in use and see if Microsoft Teams clients are failing to automatically update, or have fallen out of version synchronization.

  • Remote action to reset OneDrive to resolve synchronization issues: Address issues with stability, performance and synchronization by resetting OneDrive using the recommended Microsoft method.

  • Campaign-based remote actions: Take advantage of 24 new remote actions included in the pre-built campaigns.

Refer to the Nexthink Library documentation about how to install the library content.

UX enhancements

Increase your productivity with system-wide UX enhancements, including:

Live Dashboards new functionality:

  • Perform drilldown actions from bar charts.

  • Open drilldowns in a new tab.

  • Gain improved visibility of the action menu icon.

  • Reorder tabs when editing a dashboard.

  • Add custom descriptions for bar charts, line charts and tables.

Experience Central improved troubleshooting journeys:

  • Primary action: Redirect to relevant troubleshooting dashboards.

  • Secondary action: Drill down to relevant user and device investigations.

Amplify enhancements (requires an Amplify license):

  • Resize the pop-up by dragging it from the corners.

  • Move the pop-up to a custom position by clicking the “n” icon and dragging the pop-up.

Device View improved user experience:

  • Consult device properties in the header:

    • See the information you need with fewer clicks, as important and frequently-accessed device properties are now shown directly in the Device View header.

  • Navigate to the most recent device data:

    • Jump directly to the latest device data with the new Home button on the timeline. This takes you to the most recent device data if the device has been seen in the past 30 days.

Learn: How to improve employee collaboration experience

Learn how to validate, isolate and remediate Microsoft Teams and Zoom issues with the new How to improve employee collaboration experience course.

Device View: Consult the last connectivity information

Check the latest connectivity information of a device directly in Device View without having to query the events table. You can now also consult the latest connectivity information for a pool of devices at once, including:

  • Last local IP address

  • Connectivity type: Wi-Fi or Ethernet

Refer to the Device View documentation for more information.

Checklists: Create ratings based on the last value of a remote action

Quickly identify abnormal values in a checklist by defining ratings based on the last value of a remote action. Refer to the Checklists documentation for more information.

Virtualization: Connector for Microsoft AVD and VDI foundation

See, diagnose and fix virtualization issues faster using enriched device properties that include Microsoft AVD information such as:

  • Desktop pool.

  • Virtualization type: personal, pooled, or shared.

  • Hardware virtualization platform (hypervisor) name.

Refer to Connector for Microsoft Azure Virtual Desktop documentation for more information.

Campaigns: Copy and customize Library content

Customize Library campaigns for your own use cases, for example, for additional sentiment surveys or customized sustainability awareness campaigns, or copy them to use as a starting template for campaigns you plan to reuse regularly. Refer to the Manage Campaigns documentation for more information.

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