What's new 2023.6
Alerts: New overview page
Monitor operational issues triggered by alerts on the new Alerts overview page. Consult the timeline of alerts based on triggered events, and find what you're looking for more easily with improved timeframe selection, search, tags and drilldown actions.
Alerts: Out-of-the-box issue detection
Alerts: Diagnostics page for library alerts
Diagnostics: Cross-customer binary profiling
New system dashboards
Get to the root of issues more quickly with new built-in dashboards for Diagnostics:
Device performance - Diagnose device performance issues by comparing performance metrics to recommended thresholds and other devices across the company.
Device and binary memory - Troubleshoot memory issues using advanced metrics like cached memory and memory swap rate. Gain insights into which binaries and applications consume the most memory.
Connectivity - Assess employee connectivity at the organization and device level to identify impacted devices and find root causes.
Desktop application freezes - Improve employee productivity and digital experience by identifying application freezes. Leverage benchmarking to understand if the issue is employee-specific or has a broader impact.
Digital Experience: Improved troubleshooting
Investigations: Troubleshoot applications with DEX score
Applications: New Troubleshoot page with device pop-up
Investigate URLs and devices that have the highest number of Frustrating page loads with the new Troubleshoot page in the Applications module. Obtain out-of-the-box insights about URLs to help define key pages, breakdown results by location and entities, and filter URLs and devices to aid in troubleshooting.
Applications: Nexthink Toolbox support for iframes
Device View: Extended history and improved navigation
Investigate issues in Device View more easily with these enhancements:
View device data for the past 30 days, an increase from the previous 14 days, to assess if an issue has improved or worsened over time.
Navigate to the most recent data with a single click using the new Home button.
Consult essential device properties such as operating system name and build, local IP address and location type directly in the Device View header.
New User View page
Campaigns: Minimize notifications
Employees can now minimize a campaign notification and come back to answer it without having to wait for the postpone duration. This functionality must be activated using the Set Tray Minimize remote action that will be made available in Nexthink Library following the completion of the 2023.6 rollout in all regions.
New License page
Consult the new License page for information about:
License status and expiration date
Device consumption vs allowance for endpoints, servers and thin clients
Contracted expansion products
Collaboration Experience: Support for macOS devices with Jamf
Library new content
Troubleshoot more quickly with these valuable additions to Nexthink Library:
Google Workspace: Monitor and improve employee experience with 11 preconfigured Google Workspace applications.
Pre-built campaigns: Call on pre-built campaigns to communicate about key topics, such as digital experience and sustainable IT, and customize them to your needs.
Pre-built remote action campaigns: Take advantage of new remote actions with (optional) pre-built campaigns to notify and ask users about changes made to their devices. This release provides remote action campaigns for MS Teams, browsers, and Sustainable IT library packs.
Sustainable IT library pack enhancements: Focus on your sustainability with a new widget to estimate the carbon footprint of additional IT elements, 8 new surveys and a new remote action to collect accurate consumption data from Windows laptops.
Oracle Java license management: Avoid IT budget surprises resulting from the new Oracle Java licensing model with a dashboard to track usage of Java over time, and detect which versions are in use for Oracle, non-oracle/OpenJDK, NFTC/non-NFTC and others.
Infinity transition support: Get ready for Nexthink Infinity with a new dashboard showing which users still rely on Nexthink Experience features such as Finder, Custom Dashboards and Experience Optimization.
Remote action for version management of Microsoft Teams: Verify which version of Microsoft Teams is in use and see if Microsoft Teams clients are failing to automatically update, or have fallen out of version synchronization.
Remote action to reset OneDrive to resolve synchronization issues: Address issues with stability, performance and synchronization by resetting OneDrive using the recommended Microsoft method.
Campaign-based remote actions: Take advantage of 24 new remote actions included in the pre-built campaigns.
UX enhancements
Increase your productivity with system-wide UX enhancements, including:
Live Dashboards new functionality:
Perform drilldown actions from bar charts.
Open drilldowns in a new tab.
Gain improved visibility of the action menu icon.
Reorder tabs when editing a dashboard.
Add custom descriptions for bar charts, line charts and tables.
Experience Central improved troubleshooting journeys:
Primary action: Redirect to relevant troubleshooting dashboards.
Secondary action: Drill down to relevant user and device investigations.
Resize the pop-up by dragging it from the corners.
Move the pop-up to a custom position by clicking the “n” icon and dragging the pop-up.
Device View improved user experience:
Consult device properties in the header:
See the information you need with fewer clicks, as important and frequently-accessed device properties are now shown directly in the Device View header.
Navigate to the most recent device data:
Jump directly to the latest device data with the new Home button on the timeline. This takes you to the most recent device data if the device has been seen in the past 30 days.
Learn: How to improve employee collaboration experience
Device View: Consult the last connectivity information
Check the latest connectivity information of a device directly in Device View without having to query the events table. You can now also consult the latest connectivity information for a pool of devices at once, including:
Last local IP address
Connectivity type: Wi-Fi or Ethernet
Checklists: Create ratings based on the last value of a remote action
Virtualization: Connector for Microsoft AVD and VDI foundation
See, diagnose and fix virtualization issues faster using enriched device properties that include Microsoft AVD information such as:
Desktop pool.
Virtualization type: personal, pooled, or shared.
Hardware virtualization platform (hypervisor) name.
Campaigns: Copy and customize Library content
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