Using Workspace
Workspace is the unified entry point for managing Digital Employee Experience (DEX) across the Nexthink Infinity platform. Powered by Nexthink Assist, an AI model operated by Nexthink within the Nexthink AWS environment, Workspace helps IT teams detect, diagnose, and resolve DEX issues more quickly.
Workspace empowers you to:
Extract and analyze data on device performance, user sessions and applications.
Perform contextual searches across product documentation.
Create IT campaigns effortlessly using natural language requests.
Conduct natural conversations with no message limit to extract the maximum benefit from the Nexthink Assist AI.
The system displays the ✦ sparkles icon to indicate AI-generated content or insights.
Nexthink Assist is continually improving. As it evolves, it may occasionally provide information that requires verification. Nexthink recommends confirming your results to ensure accuracy.
Accessing Workspace
Navigate to the main menu and select Workspace.
Using Workspace
Workspace enables you to look up information, perform requests, and generate charts and graphs with ease. When you request a visualization, the system automatically runs NQL investigations, retrieves the relevant data, and delivers a chart with contextual information and embedded sources.
Example requests:
Show me devices with DEX scores below 30 in the last day, grouped by department.
Which applications crashed most frequently for the Sales team this week.
How has the logon duration changed across all locations in the last 2 weeks?
Plot the evolution of the DEX score for the past 30 days on a line chart.
Create a pie chart that shows the device distribution per OS platform.
Use a bar chart to display the number of system crashes by device model. Only include the 10 worst models.
Hover over different parts of the chart to view tooltips that display data information.
Supported visualizations
Workspace supports simple chart types, such as:
Line charts
Bar charts
Pie charts
Column charts
Conversational capabilities in Workspace
Workspace features a conversational interface powered by the Nexthink Assist AI. This experience extends beyond traditional search by enabling natural, continuous, and context-aware interactions.
Key capabilities
Conversational requests: Ask questions in natural language and refine your request with follow-up questions.
Context continuity: Workspace keeps track of the ongoing conversation, allowing you to explore related topics without having to start over.
Conversation history: Conversations are automatically saved for 30 days from the last activity. Returning to a conversation resets the 30-day period.
Unlimited conversation length: You can exchange as many messages as needed within a single thread.
Linked data exploration: Responses include embedded links to investigations, documentation, and NQL queries.
Asking questions and exploring Nexthink content
Workspace can answer a wide range of questions related to Nexthink Infinity, DEX concepts, workflows, and product documentation. It reviews Nexthink documentation and provides recommended steps, linking to relevant pages and training materials.
Example question types
“How do I configure a webhook?”
“What is the difference between hard and soft navigations?”
“What is the limit of campaigns I can create in Workplace Experience?”
You can also add context relevant to an intended task:
"How can Nexthink help me troubleshoot MS Teams call quality issues?"
Gathering information and assessing environment status
Workspace can investigate conditions across your environment using natural language, surfacing insights from devices, users, applications, locations, and more.
What you can do
Request status checks.
Ask for breakdowns or lists of impacted users or devices.
Look up patterns in performance, connectivity, crashes, or application behavior.
Drill down using follow-up questions.
For example, if Workspace recommends checking Wi-Fi strength, you might ask, “Does Office A have a Wi-Fi strength issue?” Workspace then performs the assessment and surfaces the relevant investigation data.
You can then request: “Show me the list of affected employees.” Workspace will provide links to Investigations, allowing deeper analysis in the Visual or NQL editor.
Creating campaigns with Workspace
Workspace enables you to create campaign content using natural-language instructions. You can refine and expand the generated campaign through follow-up prompts.
What you can do
Generate campaign questions and answers.
Improve the messaging with additional instructions.
Save the campaign as a draft in the Campaigns module.
Finalize audience and triggers from the module.
After identifying connectivity issues, you can request, for example: “Create a campaign to inform affected employees about Wi-Fi issues.” Workspace generates the campaign content, which you can refine and then save as a draft.
Types of campaigns you can create
Device usage surveys
Notifications about service disruptions
IT satisfaction surveys
Sharing a workspace
Sharing a workspace helps teams collaborate more effectively. It allows colleagues to review the full context of an investigation, understand how insights were generated, and continue the work independently. Typical situations where sharing is helpful include:
Troubleshooting and escalation across support teams, where providing the full context of the conversation avoids repeated questions and speeds up issue resolution
Knowledge transfer, by showing how an analyst explored a topic or interpreted results
Reporting, when Assist generates insights, visualizations, or trends that need to be shared with managers or stakeholders
Avoiding duplicate queries, since colleagues can reuse an existing conversation instead of asking the same question again.
How to share a workspace
To share a workspace, click the Share button in the top right of the page. Workspace captures the state of the conversation as of the latest message sent and generates a sharing link. Anyone with access to Workspace can open the link.
When sharing a workspace, be aware that user permissions may differ between the one sharing and the recipient. In these specific instances, the recipient can access any information within the shared workspace conversation, even if they do not have the necessary permissions to access this information otherwise.
Users who share workspaces are fully responsible for the content they share.
Opening the link creates a forked copy of the original workspace. This copy is private to the recipient and does not affect the original. Recipients can continue the conversation, ask new questions, and build on the content without changing your version.
A copy of the workspace is only saved for the recipient after they enter a new message.
What recipients can do
Open the shared link if they already have access to Nexthink Assist
Review the conversation up to the point when the link was created
Ask new questions to extend the investigation in their own private copy
What recipients cannot do
Edit the original workspace
See updates added to the original conversation after the link was created
Access the workspace if they do not have permission to use Nexthink Assist
Link management
You can revoke a sharing link at any time by deleting the conversation from your history. Doing so prevents new users from opening the link. Any copies already created remain available to their owners and follow the standard data retention policies for workspaces.
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