Using Nexthink Assist

Nexthink Assist is the unified entry point for managing digital employee experience (DEX) across the Infinity platform. Embedded in search navigation, it uses a mix of the latest large language models from OpenAI and Anthropic to help IT teams instantly detect, diagnose, and resolve DEX issues, ensuring faster insights and enhanced productivity. Nexthink Assist empowers you to:

• Extract and analyze data on device performance, user sessions and applications.

• Perform contextual searches across product documentation.

• Create IT campaigns effortlessly using natural language requests.

Getting started with Nexthink Assist

Before you begin, ensure you have the necessary permissions to view Nexthink Assist. Refer to the Permissions section for more information.

Navigate to the main menu and select Nexthink Assist.

The Nexthink Assist window appears, allowing you to type your text into the search bar. Use the following options to get the information you need:

• Search: Type text in the search bar without hitting Enter to conduct searches across various parameters. Refer to the Using Search documentation for more information.

• Assist: Type text in the search bar and hit Enter to retrieve data and answer your questions.

Nexthink Assist can answer any questions about Nexthink, Digital Experience and your IT environment, as well as streamline campaign creation:

• Ask about Nexthink: Get quick answers about Nexthink, providing the information and context you need to get started.

• Query data: Extract and compile data, delivering instant insights on device performance, binaries, user sessions, application details and more. Nexthink Assist intelligently queries relevant sources—including Nexthink documentation, Nexthink Infinity configuration objects (such as live dashboards, applications, and library packs), and Nexthink data via NQL—providing accurate, meaningful insights tailored to your query.

• Create: Create campaigns effortlessly with natural language requests. Simply describe what you need, and let Nexthink do the rest.

Assist provides answers to your questions using Nexthink Infinity documentation, sourcing information from both in-product resources and online documentation.

To explore the data behind Nexthink Assist responses, such as NQL queries, click the embedded links or check the Sources section at the bottom for direct access to more details.

Continue the conversation by asking follow-up questions related to the current topic. To start a conversation from scratch, click Restart conversation in the top-right corner of the Nexthink Assist window.

Data visualization with Nexthink Assist

In Experimental mode, Nexthink Assist enables you to generate charts and graphs with ease. When you request a visualization, Assist automatically runs NQL investigations, retrieves the relevant data, and delivers a chart with contextual information and embedded sources.

Accessing Experimental mode

1. Navigate to the main menu and select Nexthink Assist.

2. Type text in the search bar and hit Enter.

3. In the Nexthink Assist window, click on the action menu icon in the top-right corner.

4. Select Experimental from the drop-down menu.

Creating visualizations

In Experimental mode, explicitly request charts by including keywords in your text such as:

• Visualization, visualize, chart, graph, plot, or diagram when typing a request. For example: Create a bar chart to display the number of freezes by application sorted by highest to lowest.

• Press Enter to submit your request.

Example requests:

• Plot the evolution of the DEX score for the past 30 days on a line chart .

• Create a pie chart that shows the device distribution per OS platform.

• Use a bar chart to display the number of system crashes by device model. Only include the 10 worst models.

Hover over different parts of the chart to view tooltips that display data information.

Supported visualizations

Nexthink Assist supports simple chart types, such as:

• Line charts

• Bar charts

• Pie charts

• Column charts

Case study: Troubleshooting MS Teams call quality issues within the Sales department in Boston

Imagine you work for a company with a Sales department based in Boston. The team has reported issues with MS Teams call quality, and you decide to investigate the problem using Nexthink Assist. The following sections provide guidelines and examples relevant to this use case.

Ask Assist about Nexthink Infinity

To identify the cause of the MS Teams call quality issues, ask Nexthink Assist: Help me troubleshoot MS Teams call quality issues and press Enter. Nexthink Assist reviews Nexthink documentation and uses its expert knowledge to recommend troubleshooting steps to address the problem.

For more information or detailed instructions, refer to the relevant documentation pages and training materials linked by Assist at the bottom of the response.

Types of questions Assist can answer

Question examples:

• How do I configure a webhook?

• What is the difference between hard and soft navigations?

• What is the limit of campaigns I can create in Workplace Experience?

Assessing the situation with Assist

The first recommended step is to investigate the Wi-Fi signal strength.Continue the conversation with Assist in the same window by asking: Does the Boston office have a Wi-Fi strength issue? to focus on the location you suspect is experiencing poor Teams call quality. Assist conducts an assessment and confirms that the Boston office is experiencing a Wi-Fi issue.

Next, request a list of Sales department employees in Boston. You can contact these employees later via a campaign. Click the Investigations link embedded in the Assist response to access the full list. Refer to the Visual editor and NQL editor documentation for more information about investigations.

Creating campaigns with Assist

Once you have identified the problem with the Wi-Fi signal strength in the Boston office, the next step is notifying all affected employees via a Nexthink campaign.

Use Assist to create a campaign to inform employees that the Boston office has Wi-Fi issues. Assist creates a campaign—questions and answers—according to your instructions.

To improve your campaign, type additional commands into the search bar to provide further guidance.

If you are satisfied with the suggested campaign, simply ask Assist to save it as a draft in the Campaigns module, where you can then define targeted users and the preferred trigger mechanism.

Refer to the Creating Campaigns documentation for more information on how to finalize a campaign draft and distribute it among selected audiences.

Types of campaigns Assist can create

Assist can help you complete the content section for any type of Nexthink campaign. Examples:

• Create a device usage survey

• Create a campaign to inform users about ongoing Wi-Fi issues in our office

• Create an IT satisfaction survey

Data out of Assist scope when creating NQL queries

The Nexthink NQL data model provides an overview of the data Nexthink collects. While Assist supports most of the NQL data model, it does not currently support custom fields and the following listed fields:

Frequently Asked Questions