Amplify usage insights

Amplify is a powerful Nexthink tool that equips IT support staff with real-time device data, contextual insights, and guided workflows to resolve issues faster and more efficiently.

Problem

IT teams have no visibility into how support staff are using Amplify features. This lack of insight prevents them from identifying adoption gaps and optimizing support processes. As a result, issue resolution is slower and opportunities for improvement are missed.

Solution

By deploying the Amplify usage insights library dashboard, you gain clear visibility into which Amplify features are used in the field. The dashboard captures specific user actions such as opening a checklist, accessing device view, or triggering an action. This helps you assess feature adoption and identify where improvements are needed.

Benefits and outcome

By implementing the "Amplify usage insights" library pack, you:

• Gain transparency into which Amplify features are used by support teams

• Identify adoption gaps to better target enablement initiatives

• Optimize support processes by understanding which features lead to faster resolution

• Prioritize training based on underused or high-impact features

Getting started with the "Amplify usage insights" library pack

Configure and start using your packs by following these links:

• Usage guide: Amplify usage insights

• Configuration guide: Amplify usage insights only accessible to users with an administrator role