Configuration guide: System crash troubleshooting

Introduction

To get started with this library pack, please ensure all related content is installed and configured appropriately. This page provides guidance on which content is included and how to configure it.

Please keep in mind this is just a guide and represents suggested configurations. You are free to customize and edit content as you see fit based on your specific environment.

Pre-requisites

Content list and dependency

This library pack contains the following content and dependencies:

Configuration guide

To effectively use this library pack, the content must be installed and configured appropriately. Below are some suggested steps to install and configure the content properly before use.

Step 1) Install library pack content

Step 2) Configure remote action(s)

We recommend the following configurations for these remote actions:

To utilize remote actions in a workflow, they must be set up with a Manual trigger. There’s no requirement to define a schedule for these actions.

Get HP pending BIOS firmware and driver updates

Get Dell pending BIOS firmware and driver updates - input parameters

Get Lenovo pending BIOS firmware and driver updates

Invoke install Dell pending driver updates - input parameters

Invoke install HP pending driver updates - input parameters

Invoke install Lenovo pending driver updates

Disk cleanup

Step 3) Edit campaign

For each installed campaign, please ensure to:

Customize the sender name and image.
Review and adjust questions.
Publish the campaign when you are ready to use it.

We recommend the following configurations for these campaigns:

Step 4) Configure ChatGPT thinklet

API connections

Each Service/API thinklet features a dropdown field for credentials, which must be populated. When a workflow is installed or copied from the Library, this field will initially be blank. This is because it's part of the local setup for each environment and is not included in the Library.

In this particular workflow, the ChatGPT connector thinklet is utilized. The necessary connector credentials can be chosen from the dropdown lists. It's important to ensure that the correct credentials have been entered.

Example ChatGPT connector thinklet configuration in this workflow:

ChatGPT model name: gpt-3.5-turbo
Role: user
ChatGPT prompt text: Please provide a brief explanation of the following error code and limit your response to less than 900 characters:
ChatGPT prompt input: Error code output of the “Get minidump analysis data“ remote action

Step 5) Configure ServiceNow connector

API connections

Each Service/API thinklet has a dropdown field for credentials that needs to be filled out. When the workflow is installed or copied from the Library, this field will be blank as it is a local setup of each environment and is not included in the Library.

ServiceNow thinklet connectors

In this workflow, ServiceNow actions are used using the built-in ServiceNow connectors. The required action and the connector credentials can be selected from the drop down lists, and the available parameters will change in line with the action chosen. Please verify the appropriate credentials have been filled in.

Step 6) Set workflow event trigger

This workflow is designed to run automatically using an event trigger on system crashes. The following query can be used to trigger a workflow event.

NQL:

Usage guide

Your content is now configured and ready to be used. For usage overview and recommendations, you can visit the usage guide: