Getting started with Workflows

Workflows is a highly-scalable automation engine, purpose-built for digital employee experience. It uses insights from Nexthink Infinity to trigger automated actions, enabling IT teams to prevent issues, improve performance and resolve issues quickly.

Before you begin

As an administrator, you should enable permissions to ensure the correct configuration and monitoring of Nexthink workflows:

Select Administration > Roles from the main navigation panel.
Create a New Role or edit an existing role by hovering over it.
In the Permissions section, scroll down to the Workflows section to enable appropriate permissions for the role.

Refer to the Roles documentation for a detailed description of Permissions, View domain options and Data privacy granularity settings.

What are workflows made of?

Workflows are created in a drag-and-drop, low-code visual designer that lets you easily build automation logic. Each workflow is composed of the following building blocks, available in the Toolbox:

Thinklets execute remote actions, launch campaigns, integrate with Service/APIs, or directly communicate with employees via a Nexthink channel in Microsoft Teams.
Flow controls drive workflow progression and decision logic based on values collected by the workflow or Nexthink data.
Connectors enable pre-configured integration with third-party systems. Nexthink supports connectors for applications such as Microsoft Entra ID, Microsoft Outlook, ChatGPT, and ServiceNow.

Refer to Creating workflows documentation to learn how to build and configure workflow components using the workflow Designer.

How can I see workflow automation success?

Use predefined dashboards available for active workflows to identify execution success rate, outcome and timed behavior when triggered by device events, user requests, third-party systems, or scheduled tasks.

Refer to the Monitoring Workflows dashboard and Troubleshooting Workflows documentation for monitoring and troubleshooting workflow execution, and tracking the value of automation.

Are there preconfigured workflows I can start from?

Nexthink offers a rich set of predefined workflows covering common use cases in the Nexthink Library.

These workflows are great starting points to accelerate your automation journey—you can install them, explore how they work, and adapt them to your own needs.

To browse and install Library workflows, go to the Nexthink Library module from the main menu in your instance.

Refer to Nexthink Library documentation for more information.