Getting started with Workflows

Workflows is a highly-scalable automation engine, purpose-built for digital employee experience. It uses insights from Nexthink Infinity to trigger automated actions, enabling IT teams to prevent issues, improve performance and resolve issues quickly.

Before you begin

As an administrator, you should enable permissions to ensure the correct configuration and monitoring of Nexthink workflows:

Select Administration > Roles from the main navigation panel.
Create a New Role or edit an existing role by hovering over it.
In the Permissions section, scroll down to the Workflows section to enable appropriate permissions for the role.

Refer to the Roles documentation for a detailed description of Permissions, View domain options and Data privacy granularity settings.

What are workflows built of?

The following drag-n-drop components are the building blocks of every workflow Toolbox:

Thinklets execute remote actions, launch campaigns, integrate with Service/APIs, or directly communicate with employees via a Nexthink channel in Microsoft Teams.
Flow controls drive workflow progression and decision logic based on values collected by the workflow or Nexthink data.
Connectors quickly set up integration events to third-party APIs within the workflow.
Nexthink supports the configuration of Connectors with the following third-party applications such as Microsoft Entra ID, Microsoft Outlook, ChatGPT and ServiceNow.

Refer to Creating workflows documentation to learn how to build and configure workflow components using the workflow Designer.

You can define initial values and overall workflow parameters to customize action executions within the workflow.

How can I monitor workflow automation success?

Monitor predefined dashboards available for active workflows to identify their execution success rate and timed behavior when triggered by device events, user requests, third-party systems, or scheduled tasks.

Use this data to troubleshoot or redesign workflow logic. Refer to the Monitoring Workflows dashboard and Troubleshooting Workflows documentation to delve into workflow execution tracking.

Are there preconfigured workflows available in Nexthink?

Nexthink offers a set of predefined workflows that you can manually install from Nexthink Library.

From the main menu, navigate to the Nexthink Library module within your instance to install, manage, and update predefined workflows.

Refer to Nexthink Library documentation for more information.