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Configuration guide: Zscaler (VPN) proactive troubleshooting

The configuration options on this page are only accessible to administrators.

Refer to the Usage guide: Zscaler (VPN) proactive troubleshooting to use library content as a standard user.

Prerequisites

This library pack contains content from the following required expansion products:

Some of these products offer default access to their respective content and can still be used without expansion products.

To learn more about default thresholds for expansion products, visit the extended documentation.

Included content and dependencies

This library pack contains the following content and dependencies:

Content type
Name
Description
Dependencies

Workflows

Zscaler (VPN) proactive troubleshooting

Orchestrates troubleshooting of Zscaler (VPN) client.

none

Remote actions

Get Zscaler status

Provides information about the connectivity status of Zscaler.

Used directly in the workflow

Reset Zscaler Connection

Used to reset the Zscaler connection on a Windows device.

Used directly in the workflow

Configuring Zscaler (VPN) assisted troubleshooting pack

Adapt these suggested configuration steps to edit and customize content according to your organizational needs.

Follow these steps to install and configure content:

Step 1 - Configure remote actions

  1. From the main menu, navigate to the Remote Actions > Manage remote action page.

  2. Review and edit your remote actions.

Nexthink recommends the following configurations for these remote actions:

Name
Trigger schedule
Parameters to edit

Get Zscaler status

Trigger: Workflow

None

Reset Zscaler connection

Trigger: Workflow

None

Step 2 - Configure the Microsoft Teams communication channel

This workflow uses Microsoft Teams messages as the communication channel with end users, which is called a Message thinklet. Refer to the Message thinklet documentation for more information.

For the Message thinklets to work correctly in this workflow, please complete the configuration steps described on this documentation page.

Step 3 - Configure web applications

For the correct functioning of this workflow, configured web applications are required, and their error codes will be used to trigger it. Make sure to complete the configuration steps described on this documentation page for the web-based business-critical applications in your environment, which can only be accessed with the ZScaler connection.

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