# Configuration guide: Zscaler (VPN) proactive troubleshooting

{% hint style="warning" %}
The configuration options on this page are only accessible to [administrators](https://docs.nexthink.com/platform/user-guide/administration/account-management/roles#roles-administration).

Refer to the [Usage guide: Zscaler (VPN) proactive troubleshooting](/platform/library-packs/l1-support/workflow-zscaler-vpn-assisted-troubleshooting-1/usage-guide-zscaler-vpn-assisted-troubleshooting.md) to use library content as a standard user.
{% endhint %}

## **Prerequisites** <a href="#documentation-pre-requisites" id="documentation-pre-requisites"></a>

This library pack contains content from the following required [expansion products](/platform/overview/products.md):

* ​[Flow - Workflows](/platform/user-guide/workflows.md)
* ​[Application Experience - Applications](https://nexthink.gitbook.io/opd/user-guide/applications)

{% hint style="info" %}
Some of these products offer default access to their respective content and can still be used without [expansion products](/platform/overview/products.md).

To learn more about default thresholds for expansion products, [visit the extended documentation](broken://spaces/OrWF1QMMEwqZgv33QBkR).
{% endhint %}

## **Included content and dependencies** <a href="#documentation-contentanddependencies" id="documentation-contentanddependencies"></a>

This library pack contains the following content and dependencies:

| Content type                                             | Name                                        | Description                                                    | Dependencies                  |
| -------------------------------------------------------- | ------------------------------------------- | -------------------------------------------------------------- | ----------------------------- |
| [Workflows](/platform/user-guide/workflows.md)           | **Zscaler (VPN) proactive troubleshooting** | Orchestrates troubleshooting of Zscaler (VPN) client.          | none                          |
| [Remote actions](/platform/user-guide/remote-actions.md) | **Get Zscaler status**                      | Provides information about the connectivity status of Zscaler. | Used directly in the workflow |
|                                                          | **Reset Zscaler Connection**                | Used to reset the Zscaler connection on a Windows device.      | Used directly in the workflow |

## **Configuring Zscaler (VPN) assisted troubleshooting pack** <a href="#documentation-configurationguide" id="documentation-configurationguide"></a>

{% hint style="info" %}
Adapt these suggested configuration steps to edit and customize content according to your organizational needs.
{% endhint %}

Follow these steps to install and configure content:

* Before configuration - Install library pack content from [Nexthink Library](/platform/user-guide/nexthink-library.md)
* [Step 1 - Configure remote action(s)](#step-1-configure-remote-actions)
* [Step 2 - Configure the Microsoft Teams communication channel](#configurationguide-batteryreplacementscheduling-step3-configureglobalparameters)
* [Step 3 - Configure web applications](#step-3-configure-web-applications)

### **Step 1 - Configure remote actions**

1. From the main menu, navigate to the **Remote Actions** > [Manage remote action ](/platform/user-guide/remote-actions/getting-started-with-remote-actions/managing-remote-actions.md)page.
2. Review and edit your remote actions.

Nexthink recommends the following configurations for these remote actions:

| Name                         | Trigger schedule  | Parameters to edit |
| ---------------------------- | ----------------- | ------------------ |
| **Get Zscaler status**       | Trigger: Workflow | None               |
| **Reset Zscaler connection** | Trigger: Workflow | None               |

### Step 2 - Configure the Microsoft Teams communication channel <a href="#configurationguide-batteryreplacementscheduling-step3-configureglobalparameters" id="configurationguide-batteryreplacementscheduling-step3-configureglobalparameters"></a>

This workflow uses Microsoft Teams messages as the communication channel with end users, which is called a Message thinklet. Refer to the [Message thinklet](/platform/user-guide/workflows/creating-workflows/configuring-thinklets/message-thinklet.md) documentation for more information.

For the Message thinklets to work correctly in this workflow, please complete the configuration steps described on [this documentation page](/platform/configuring_nexthink/bringing-data-into-your-nexthink-instance/integrating-nexthink-with-third-party-tools/communication-channels.md).

### Step 3 - Configure web applications

For the correct functioning of this workflow, configured web applications are required, and their error codes will be used to trigger it. Make sure to complete the configuration steps described on [this documentation page](/platform/user-guide/applications/configuring-applications/configuring-web-applications.md) for the web-based business-critical applications in your environment, which can only be accessed with the ZScaler connection.

***

RELATED TOPICS

* [Manage Workflows](/platform/user-guide/workflows/managing-workflows.md)
* [Manage Remote Actions](/platform/user-guide/remote-actions/getting-started-with-remote-actions/managing-remote-actions.md)
* [Manage Communication channels](broken://pages/ilu3mX1tEvruGIY2ho3G)
* [Manage web applications](/platform/user-guide/applications/managing-applications.md)
* [Usage guide: Zscaler (VPN) proactive troubleshooting](/platform/library-packs/l1-support/workflow-zscaler-vpn-assisted-troubleshooting-1/usage-guide-zscaler-vpn-assisted-troubleshooting.md)


---

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