Benchmark

Use cross-customer data to detect and troubleshoot application problems more quickly and effectively.

Benchmark application

The Benchmark feature is only available for environments with an active Application Experience license. It will automatically display for any configured web or hybrid application.

Nexthink offers an algorithm-based tool to identify benchmark applications. If the current application is widely used among Nexthink customers, a suggestion will be made. If not, you can select an application from the drop-down list for performance benchmarking.

1. Select an application from the drop-down menu to compare its performance against the current application.

2. Review the available metrics for My company versus All companies.

   • My company column displays data from instances of the current application installed on your company devices.

   • All companies column displays data from over 10,000 devices across over 50 companies, where Nexthink monitors the current application.

Benchmark metrics: Adoption

Metric	Description
Usage time per employee	Sum of all focused usage times across all users in a given timeframe, divided by the number of distinct users.
Page views per employee	Sum of all page view events across all users, divided by the number of distinct users.

Benchmark metrics: Speed

Metric	Description
Page load time	Total load time for an application (client + network + backend).
Client time	Time taken by the client-side application, running on the device, to respond.
Network time	Time it takes for a web request to travel over the network from client's device to the server and for the server's response to travel back.
Backend time	Time it takes the application backend to process a request.
Frustrating page load ratio	Ratio computed by dividing the number of frustrating page loads, by the number of all page loads.

Benchmark metrics: Reliability

Metric	Description
Error ratio	Ratio computed by dividing the number of errors by the total number of navigations, including navigations with and without errors.

This column displays performance data aggregated from all companies where the current application is being monitored by Nexthink.