# Benchmark

Use cross-customer data to detect and troubleshoot application problems more quickly and effectively.

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## Benchmark application <a href="#reliability-metrics" id="reliability-metrics"></a>

{% hint style="warning" %}
The Benchmark feature is only available for environments with an active Application Experience license. It will automatically display for any configured web or hybrid application.
{% endhint %}

Nexthink offers an algorithm-based tool to identify benchmark applications. If the current application is widely used among Nexthink customers, a suggestion will be made. If not, you can select an application from the drop-down list for performance benchmarking.

1. Select an application from the drop-down menu to compare its performance against the current application.
2. Review the available [metrics](#reliability-metrics-1) for **My company** versus **All companies**.
   * **My company** column displays data from instances of the current application installed on your company devices.
   * **All companies** column displays data from over 10,000 devices across over 50 companies, where Nexthink monitors the current application.

### Benchmark metrics: Adoption <a href="#reliability-metrics" id="reliability-metrics"></a>

| Metric                  | Description                                                                                                    |
| ----------------------- | -------------------------------------------------------------------------------------------------------------- |
| Usage time per employee | Sum of all focused usage times across all users in a given timeframe, divided by the number of distinct users. |
| Page views per employee | Sum of all page view events across all users, divided by the number of distinct users.                         |

### Benchmark metrics: Speed

| Metric                      | Description                                                                                                                                 |
| --------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------- |
| Page load time              | Total load time for an application (client + network + backend).                                                                            |
| Client time                 | Time taken by the client-side application, running on the device, to respond.                                                               |
| Network time                | Time it takes for a web request to travel over the network from client's device to the server and for the server's response to travel back. |
| Backend time                | Time it takes the application backend to process a request.                                                                                 |
| Frustrating page load ratio | Ratio computed by dividing the number of frustrating page loads, by the number of all page loads.                                           |

### Benchmark metrics: Reliability

| Metric      | Description                                                                                                                        |
| ----------- | ---------------------------------------------------------------------------------------------------------------------------------- |
| Error ratio | Ratio computed by dividing the number of errors by the total number of navigations, including navigations with and without errors. |

This column displays performance data aggregated from all companies where the current application is being monitored by Nexthink.