# Resetting Nexthink web interface admin password

Nexthink manages every web interface instance with an administrator user and password, which are created during onboarding. Nexthink strongly recommends changing the administrator password as soon as possible, in accordance with your corporate password policies.

By default, the password must contain at least eight characters that fall into three of the following categories:

* Lowercase character
* Uppercase character
* Numeric character
* Special character

Raise a [Nexthink Support](https://support.nexthink.com/) ticket to configure the minimum password length.

If you forget your password or the password is compromised, contact [Nexthink Support](https://support.nexthink.com/) to initiate the password reset process.

{% hint style="info" %}
Only persons listed as technical contacts in your Nexthink web interface instance can make valid password reset requests.
{% endhint %}

## Multi-factor authentication <a href="#resettingnexthinkwebinterfaceadminpassword-multi-factorauthentication" id="resettingnexthinkwebinterfaceadminpassword-multi-factorauthentication"></a>

{% hint style="info" %}
Nexthink is progressively deploying Multi-factor authentication (MFA) for local Nexthink accounts. MFA may not yet be available on your tenant.
{% endhint %}

Nexthink strongly recommends setting up MFA on the initial administrator account. See the *Use MFA for local accounts* section of the [Logging into the web interface](/platform/getting-started/logging-in-to-the-web-interface.md) or [Logging into the web interface (classic)](/platform/getting-started/logging-in-to-the-web-interface-classic.md) documentation for a description how to set up MFA.

If you have lost the MFA secret of the admin account or if it has been compromised, contact [Nexthink Support](https://support.nexthink.com/) to initiate the MFA reset process.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.nexthink.com/platform/getting-started/logging-in-to-the-web-interface/resetting-nexthink-web-interface-admin-password.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.