MS Teams Rooms

As employees increasingly return to the office, effective use of Microsoft Teams Rooms is critical for maintaining smooth collaboration and productivity. Ensuring Teams Rooms operate without issues involves identifying, troubleshooting and fixing various problems related to hardware, connectivity, and software.

The MS Teams Room dashboard in the Collaboration Tools module simplifies this process by providing a centralized platform for monitoring and troubleshooting Teams Room environments. This dashboard aggregates and correlates a comprehensive dataset into a single, intuitive interface, enabling users to quickly identify and resolve issues.

Out-of-the-box functionality ensures that most configurations are pre-installed, and only require scheduling a remote action and assigning a name to a dedicated custom field. Refer to the Configuring Collaboration Experience documentation for more information.

Using the MS Teams Rooms dashboard for troubleshooting

Widgets in MS Teams Rooms work similarly to those in Live dashboards, but without editing options.

After selecting a default or custom timeframe, explore the MS Teams Rooms tabs for quick identification and troubleshooting:

The Summary tab

The Summary tab provides a high-level overview tailored for users seeking a quick snapshot of their Teams Room environment.

Use the Summary tab for an overview of the performance of Microsoft Teams Rooms.

Overview

This section provides a summary of key metrics to monitor and manage MS Teams Rooms effectively.

• Teams Rooms count: displays the total number of monitored Microsoft Teams Rooms, helping to ensure all rooms are operational and discrepancies are addressed.

• Total calls: tracks overall activity levels and usage patterns.

• Call quality trend: compares all calls to poor-quality calls, helping identify performance trends, investigate issues, and implement improvements.

Rooms with device issues

This section focuses on identifying and resolving device-related problems to minimize disruptions and ensure seamless operations.

• Inactive devices: Detect and address non-functioning devices to reduce downtime.

• System crashes and hard resets: Monitor system crashes and frequent hard resets to troubleshoot stability issues and prevent recurrence.

• Unhealthy devices:

  • Front-of-Room Display: Ensure displays are functional to avoid interruptions during meetings.

  • Cameras, microphones, and speakers: Maintain high video and audio quality by monitoring conference hardware for issues.

  • HDMI ingest: Ensure smooth integration of external video sources for presentations.

Rooms with application issues

This section highlights the health and performance of the Teams application and its associated processes:

• Stability issues: Monitor and address application crashes, freezes, and process interruptions to ensure smooth operation. Frequent crashes may require software updates or configuration changes, while freezes can highlight performance bottlenecks.

• Teams Rooms Pro Agent: Ensure the reliability of the Windows Agent, critical for maintaining room functionality.

• Sign-in and authentication: Track sign-in issues and unhealthy Microsoft Teams signing status to identify authentication or network connectivity problems.

• Exchange connection: Maintain a healthy Exchange status to ensure seamless scheduling and calendar functionalities.

• Unhealthy resource: Identify and resolve resource-related issues that could impact Microsoft Teams Rooms performance.

Rooms with network issues

This section focuses on network health and performance, essential for the seamless operation of Teams Rooms.

• Failed connections: Monitor failed connections for Microsoft Teams clients and the Microsoft Teams Rooms Pro Agent to identify and resolve network issues impacting stability and user experience.

• Network health: Track overall network status to detect and address broader issues affecting multiple rooms or users.

• Connection Latency: Measure connection establishment times to identify and mitigate latency or congestion problems.

Call quality details

This section highlights call quality metrics in Microsoft Teams Rooms to enhance user experience:

• Call quality issues: Monitor the percentage of poor-quality calls to identify audio, video, or network performance issues.

• Audio, video, and screen sharing quality: Track poor-quality audio, video, and screen sharing metrics to resolve specific collaboration challenges.

• Call setup failures: Identify and troubleshoot issues that prevent successful call setups.

• Room-Specific issues: Monitor rooms with poor call quality, including audio, video, screen sharing, and setup failures, to address localized problems effectively.

The Details tab

The Details tab enables in-depth troubleshooting and analysis. It provides trends and breakdowns with visual insights into hardware issues, device performance and application-related problems.

Rooms with poor quality calls

Identify rooms with recurring call quality issues to enable targeted improvements:

• Identify problematic rooms: Use poor call percentage data to pinpoint consistently underperforming rooms.

• Proactive maintenance: Focus maintenance or upgrades on rooms with frequent poor calls to enhance performance.

• Improve user experience: Boosting call quality ensures better meeting effectiveness and collaboration.

Hardware issues

See a detailed view of various hardware-related issues by Microsoft Teams Room and a trend of issues over time.

• Focus on frequently failing components to minimize disruptions.

• Schedule preventive maintenance to avoid future device failures.

Device performance

Analyze detailed metrics to monitor and optimize device performance across Microsoft Teams Rooms.

• Monitor devices: Track trends or recurring issues across manufacturers for proactive management.

• Enhance stability: Resolve frequent application or system crashes to improve reliability.

• Plan OS updates: Ensure devices run the latest OS versions for security and compatibility.

Application issues

View various application-related issues by Microsoft Teams Rooms and a trend of issues over time.

• Monitor service health: Monitor disconnected events and sign-in issues to maintain the health of critical processes and services like Exchange and Teams.

• Network troubleshooting: Address unhealthy network events to resolve connectivity or call quality issues.

• Resource management: Identify devices with resource constraints to optimize performance through hardware upgrades or configuration changes.

Binary performance

Get insights into the performance of specific software components:

• Optimize software performance: Identify and address application issues across different versions of the application used.

• Standardize application: Identify the dispersion of versions of applications used and standardize them for effective management.

The Equipment tab

The Equipment tab offers a view of all devices involved in the meeting room setup and other hardware components:

• Connected devices

• Speakers

• Microphones

• Cameras

• Displays

The Sessions tab

The Sessions tab, provides you with a comprehensive view of all sessions that occurred within a chosen timeframe, accompanied by insightful data regarding session quality, contextual details and overall performance.