Workflow: Zscaler (VPN) assisted troubleshooting

Problem

Zscaler is a vital component for secure network access, and issues with its functionality can disrupt business processes. IT support teams face challenges when troubleshooting Zscaler connectivity issues, often requiring a standardized and automated approach to resolve common problems. This workflow is designed to assist IT support teams in troubleshooting Zscaler connectivity issues.

Solution

This workflow aims to provide a standardized and automated approach to resolving common Zscaler problems. The workflow automates the process of checking the status of the Zscaler client and remediates common issues. This is achieved by resetting the Zscaler connection or prompting user reauthentication. The workflow also updates the ITSM ticket with the progress and results of the troubleshooting process.

Benefits and outcome

By implementing this workflow, you:

• Improve employee experience by reducing the need for scheduled remote sessions with IT support.

• Save service desk time by reducing manual troubleshooting and automating ticket management.

Getting started with "Zscaler (VPN) assisted troubleshooting"

Configure and start using this library pack by following these links:

• Usage guide: Zscaler (VPN) assisted troubleshooting for standard users.

• Configuration guide: Zscaler (VPN) assisted troubleshooting only accessible to users with an administrator role.