Additional dashboards

Nexthink provides out-of-the-box dashboards to diagnose common IT issues. The dashboards include AI capabilities, visualizations and advanced metrics.

Accessing the dashboards

Select Alerts and Diagnostics from the main menu.
The dashboards appear under the Diagnostics section of the navigation panel.

Considerations

You must install Call quality and Desktop virtualization dashboards from the Nexthink Library module because they require data that the system doesn’t collect by default. Once you have installed these dashboards, you cannot remove them.
Some dashboards require running specific remote actions to get more advanced insights.

Boot and login

Slow boot and login times are pervasive issues that significantly impede employee productivity and diminish their overall digital experience. In today's fast-paced work environments, a seamless and swift start to the workday is paramount. Often, these performance bottlenecks stem from complex Group Policy Objects (GPOs) and an excessive number of applications launching at startup.

This dashboard provides a comprehensive solution to diagnose and address these critical performance challenges. By offering in-depth insights into the boot and login processes, it empowers IT teams to:

Assess the impact of Group Policy Objects (GPOs) on device boot and login duration, pinpointing specific policies that may be causing delays.
Identify applications launching at startup and quantify their individual impact on the login time, enabling targeted optimization.
Gain actionable insights to remediate identified issues, leveraging existing remote actions to, for example, remove unnecessary applications from startup folders or modify GPO settings.

This dashboard supports advanced troubleshooting by enabling the analysis of key metrics, including:

Boot duration: The total time taken for the device to complete its startup sequence.
Time until the desktop is visible: The duration until the user interface is initially displayed.
Time until the desktop is ready: The critical period until the system is fully responsive and applications can be launched efficiently.
Boot and Login recommendations: Provides guidance on how to address devices experiencing boot or login problems.

Required remote actions:

To gather the necessary data for this dashboard, the following remote actions are required:

Get login details
Get GPO Startup Impact
Get Startup Impact

Desktop virtualization (classic)

This page describes a "classic" version of the Desktop Virtualization experience. Read the VDI Experience documentation to learn more about the new Desktop Virtualization module. Refer to the Desktop Virtualization Optimization (classic) documentation for more information about the "classic" version.

Device and binary memory

Memory issues can significantly impact employee experience, as devices or applications may run slower, freeze, or even crash.

This dashboard uses advanced metrics like memory usage, cached memory, and memory swap rate to identify devices experiencing these problems.

With multidimensional breakdowns, you can correlate memory issues with device models or installed memory to take effective action and remedy the situation.

The dashboard also displays the applications and binaries consuming the most memory. As a preventive measure, consider sending campaigns to educate employees about their device and application usage.

Device performance troubleshooting

This dashboard uses Live dashboard technology to prioritize and troubleshoot issues related to device performance. It guides addressing employee experience issues related to CPU, device memory, system free space, disk queue length and GPU problems. Multiple sections address specific potential root causes of the issues.

You can access this dashboard from the Diagnostics menu or the Digital Experience module.

Wi-Fi connectivity

Poor device connectivity, manifesting as slow web applications, poor call quality, or interrupted internet connections, is a significant source of issues impacting employee experience. As the "work from anywhere" paradigm has become the norm, connectivity now stands at the center of the employee experience.

This dashboard displays the networks and access points where devices experience poor Wi-Fi connectivity, both in the office and at home. It empowers end-user computing and network teams to take action, such as optimizing or replacing access points in the office, or launching campaigns to educate employees on best practices for home connectivity.

Battery Health

The Battery Health dashboard is designed to identify devices with subpar battery health and short battery life. This tool enables IT teams to make informed decisions and take timely actions, ensuring employee laptops remain efficient and dependable. Effective battery health management not only enhances employee productivity and experience but also helps your organization save on expenses and reduce its environmental impact.

The Battery Health dashboard relies on the pre-installed "Get Battery Status" remote action. This action must be scheduled to collect and display the necessary data within the dashboard.

When executed on Windows devices, this remote action analyzes the battery's condition, reporting its remaining capacity, the total count of charge cycles, and the estimated lifespan per full charge. Additionally, it retrieves the current power plan in use.

For macOS devices, the remote action determines the battery's health status in a metric format, indicating either "Normal" or "Service Recommended."