# Zscaler troubleshooting

## Problem <a href="#zscalertroubleshooting-problem" id="zscalertroubleshooting-problem"></a>

Zscaler is one of the most recognized cloud security providers, securing millions of employees’ access to their applications from their devices. However, Zscaler sometimes silently disconnects and de-authenticates without the user’s knowledge. This results in the user losing access to internal applications.

It is now common for employees to suddenly lose access to their critical business applications without them understanding why. Support teams incessantly face urgent L1 tickets that waste IT and employees’ time.

## Solution <a href="#zscalertroubleshooting-solution" id="zscalertroubleshooting-solution"></a>

Ensure Zscaler is running and connected on all devices in the landscape by monitoring your employees’ Zscaler client connectivity, performance, and ability to authenticate.

With real-time visibility into their current status, you can proactively repair, restart, or re-authenticate Zscaler clients and drastically reduce incoming Zscaler-related tickets.

## Key benefits <a href="#zscalertroubleshooting-keyfeatures" id="zscalertroubleshooting-keyfeatures"></a>

* Real-time visibility into Zscaler installations, performance, connectivity, and errors.
* Dedicated dashboard to monitor connection failures and network traffic.
* A detailed breakdown of ZIA and ZPA service errors preventing successful authentication.
* Remote Actions to remotely start Zscaler clients and prompt users to re-authenticate.
* Network and desktop applications for in-depth adoption stability and connectivity monitoring.

## Get started <a href="#zscalertroubleshooting-changelog" id="zscalertroubleshooting-changelog"></a>

Configure and start using your packs by following these links:

{% content-ref url="/pages/9X8cMQRyITvWFsXVfb8G" %}
[Configuration guide: Zscaler troubleshooting](/platform/library-packs/network-and-connectivity/zscaler-troubleshooting/configuration-guide-zscaler-troubleshooting.md)
{% endcontent-ref %}

{% content-ref url="/pages/rUYTHJ5JkNY2zL9LUWuo" %}
[Usage guide: Zscaler troubleshooting](/platform/library-packs/network-and-connectivity/zscaler-troubleshooting/usage-guide-zscaler-troubleshooting.md)
{% endcontent-ref %}


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