# Workflow: Schedule online meetings in Outlook

Coordinating meeting times between support agents and end users is often manual and time-consuming.

## Problem <a href="#problem" id="problem"></a>

When a support ticket requires direct interaction, either remotely or in person, agents must communicate back and forth to find a mutually convenient time. This increases operational overheads, delays resolution, and reduces the efficiency of IT support teams.

## Solution <a href="#solution" id="solution"></a>

This workflow automates meeting scheduling by checking the availability of both the requester and the assigned support agent in their calendars. This eliminates the need for manual coordination, accelerates the scheduling process, and ensures a seamless experience for both support staff and employees.

## Benefits and outcome

By implementing this workflow, you:

* Automate meeting scheduling, reducing time spent on coordination
* Accelerate ticket resolution by streamlining collaboration setup
* Enhance support agent productivity and reduce scheduling overhead
* Enhance the user experience by offering faster and more efficient support interactions.

## Getting started with "Schedule online meetings in Outlook"

Configure and start using your packs by following these links:

* [Usage guide: Schedule online meetings in Outlook](/platform/library-packs/l1-support/workflow-schedule-online-meeting-outlook/usage-guide-proactive-password-reset.md) for standard users.
* [Configuration guide: Schedule online meetings in Outlook](/platform/library-packs/l1-support/workflow-schedule-online-meeting-outlook/configuration-guide-proactive-password-reset.md) only accessible to users with an [Administrator](/platform/user-guide/administration/account-management/roles.md#roles-administration) role.


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