# Workflow: Zscaler (VPN) proactive troubleshooting

Zscaler is a vital component for secure network access, and issues with its functionality can disrupt business processes.

## **Problem**

When users experience problems with Zscaler, their productivity is affected by the time they spend communicating with IT, waiting for support, and troubleshooting on their devices.

## **Solution**

This automated workflow detects connectivity issues related to Zscaler and applies automatic remediation using event-driven triggers. By proactively addressing these issues, the workflow helps to eliminate any disruption to user productivity, meaning users do not need to contact IT support or experience delays.

## Benefits and outcome

By implementing the "Workflow: Zscaler (VPN) proactive troubleshooting" solution, you:

* Improve employee experience by reducing the need for scheduled remote sessions with IT support.
* Save service desk time by reducing manual troubleshooting and automating ticket management.

## **Getting started with "**Zscaler (VPN) assisted troubleshooting**"**

Configure and start using this library pack by following these links:

* [Usage guide: Zscaler (VPN) proactive troubleshooting](https://docs.nexthink.com/platform/library-packs/l1-support/workflow-zscaler-vpn-assisted-troubleshooting-1/usage-guide-zscaler-vpn-assisted-troubleshooting) for standard users.
* [Configuration guide: Zscaler (VPN) proactive troubleshooting ](https://docs.nexthink.com/platform/library-packs/l1-support/workflow-zscaler-vpn-assisted-troubleshooting-1/configuration-guide-zscaler-vpn-assisted-troubleshooting)only accessible to users with an [administrator](https://docs.nexthink.com/platform/user-guide/administration/account-management/roles#roles-administration) role.