# Workflow: Zscaler (VPN) proactive troubleshooting

Zscaler is a vital component for secure network access, and issues with its functionality can disrupt business processes.

## **Problem**

When users experience problems with Zscaler, their productivity is affected by the time they spend communicating with IT, waiting for support, and troubleshooting on their devices.

## **Solution**

This automated workflow detects connectivity issues related to Zscaler and applies automatic remediation using event-driven triggers. By proactively addressing these issues, the workflow helps to eliminate any disruption to user productivity, meaning users do not need to contact IT support or experience delays.

## Benefits and outcome

By implementing the "Workflow: Zscaler (VPN) proactive troubleshooting" solution, you:

* Improve employee experience by reducing the need for scheduled remote sessions with IT support.
* Save service desk time by reducing manual troubleshooting and automating ticket management.

## **Getting started with "**Zscaler (VPN) assisted troubleshooting**"**

Configure and start using this library pack by following these links:

* [Usage guide: Zscaler (VPN) proactive troubleshooting](/platform/library-packs/l1-support/workflow-zscaler-vpn-assisted-troubleshooting-1/usage-guide-zscaler-vpn-assisted-troubleshooting.md) for standard users.
* [Configuration guide: Zscaler (VPN) proactive troubleshooting ](/platform/library-packs/l1-support/workflow-zscaler-vpn-assisted-troubleshooting-1/configuration-guide-zscaler-vpn-assisted-troubleshooting.md)only accessible to users with an [administrator](/platform/user-guide/administration/account-management/roles.md#roles-administration) role.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.nexthink.com/platform/library-packs/l1-support/workflow-zscaler-vpn-assisted-troubleshooting-1.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.