Workflow: Zscaler (VPN) proactive troubleshooting

Zscaler is a vital component for secure network access, and issues with its functionality can disrupt business processes.

Problem

When users experience problems with Zscaler, their productivity is affected by the time they spend communicating with IT, waiting for support, and troubleshooting on their devices.

Solution

This automated workflow detects connectivity issues related to Zscaler and applies automatic remediation using event-driven triggers. By proactively addressing these issues, the workflow helps to eliminate any disruption to user productivity, meaning users do not need to contact IT support or experience delays.

Benefits and outcome

By implementing the "Workflow: Zscaler (VPN) proactive troubleshooting" solution, you:

• Improve employee experience by reducing the need for scheduled remote sessions with IT support.
• Save service desk time by reducing manual troubleshooting and automating ticket management.

Getting started with "Zscaler (VPN) assisted troubleshooting"

Configure and start using this library pack by following these links:

• Usage guide: Zscaler (VPN) proactive troubleshooting for standard users.
• Configuration guide: Zscaler (VPN) proactive troubleshooting only accessible to users with an administrator role.