Configuration guide: L1 checklist

Introduction

The L1 checklist helps you check for the most common L1 issues with a single device-specific checklist available directly from the Device View. This page will guide you through the structure of the content.

Content list and dependency

This library pack contains the following content and dependencies:

Type	Name	Description	Associated rating
Checklists	L1 checklist	Provides a simple view of a single device's stability and performance metrics directly from your troubleshooting platform.
Custom fields with their corresponding Ratings	Average CPU usage (past 24h)	Average CPU usage ratio in the past 24h, expressed as a percentage. This indicates how much of the time the CPU was busy.	Good: < 80% Average: >= 80 and <90% Bad: >= 90%
	Average GPU usage (past 24h)	Average GPU usage ratio in the past 24h, expressed as a percentage. For devices with more than one GPU, this only refers to the first GPU.	Good: < 80% Average: >= -80 and < 90% Bad: >= 90%
	Average Wi-Fi signal strength (past 24h)	Average Wi-Fi signal strength in the past 24h, expressed in dBm.	Good: > -70dBm Average: <= -70 and < -80dBm Bad: >= -80dBm
	Average boot duration (past 7 days)	Average boot duration in the past 7 days, expressed in a measure of time. This represents the time between powering on a device and the display of the sign-in screen.	Good: < 60s Average: = 60 and <150s Bad: >= 150s
	Average memory usage (past 24h)	Average memory usage ratio in the past 24h, expressed as a percentage. This represents the average amount of RAM used by applications and the operating system.	Good: < 80% Average: >= 80 and <90% Bad: >= 90%
	Average time until desktop is ready (past 7 days)	Average duration of the time until the desktop is ready in the past 7 days, expressed in a measure of time. This represents the time between the user login and the device is ready to use.	Good: < 120s Average: >= 120 and <180s Bad: >= 180s
	Average time until desktop is visible (past 7 days)	Average duration of the time until the desktop is visible in the past 7 days, expressed in a measure of time. This represents the time between the last user login and the time the desktop appears.	Good: < 15s Average: >= 15 and < 30s Bad: >= 30s
	Last time until desktop is ready	Last recorded duration of the time until the desktop is ready, expressed in a measure of time. This represents the time between the user login and the device is ready to use.	Good: < 120s Average: >= 120 and <180s Bad: >= 180s
	Last time until desktop is visible	Last recorded duration of the time until the desktop is visible, expressed in a measure of time. This represents the time between the last user login and the time the desktop appears.	Good: < 15s Average: >= 15 and < 30s Bad: >= 30s
	Number of application crashes (past 24h)	Total number of application crashes in the past 24h.	Good: == 0 Average: == 0 Bad: >= 1
	Number of application freezes (past 24h)	Total number of application freezes in the past 24h.	Good: == 0 Average: == 0 Bad: >= 1
	Number of hard resets (past 7 days)	Total number of hard resets in the past 7 days. This represents abrupt stops of a device caused by pressing the reset button, power failures, or crashes	Good: == 0 Average: == 0 Bad: >= 1
	Number of system crashes (past 7 days)	The total number of device system crashes in the past 7 days. This represents abrupt crashes of a device, such as Blue Screens of Deaths (BSODs).	Good: == 0 Average: == 0 Bad: >= 1
	System drive free space	Amount of free space currently on the system drive.	Good: > 30GB Average: <= 30 and >23GB Bad: <= 23GB
	Total traffic (past 24h)	The combined total of both incoming and outgoing traffic in the past 24h, expressed in bytes. This represents the amount of bytes sent and received by applications.
	[Native NQL field] Last full boot duration	The duration of the device last boot following a restart or a complete shutdown.	Good: < 60s Average: >= 60 and <150s Bad: >= 150s
	[Native NQL field] Days since last full boot	The number of days since the device last boot following a restart or a complete shutdown.	Good: < 1d Average: >= 1 and <7d Bad: >= 7d

Type

Name

Description

Associated rating

Checklists

L1 checklist

Provides a simple view of a single device's stability and performance metrics directly from your troubleshooting platform.

Custom fields with their corresponding Ratings

Average CPU usage (past 24h)

Average CPU usage ratio in the past 24h, expressed as a percentage.

This indicates how much of the time the CPU was busy.

Good: < 80%
Average:
>= 80 and <90%
Bad: >= 90%

Average GPU usage (past 24h)

Average GPU usage ratio in the past 24h, expressed as a percentage.

For devices with more than one GPU, this only refers to the first GPU.

Good: < 80%
Average:
>= -80 and < 90%
Bad: >= 90%

Average Wi-Fi signal strength (past 24h)

Average Wi-Fi signal strength in the past 24h, expressed in dBm.

Good: > -70dBm
Average:
<= -70 and < -80dBm
Bad: >= -80dBm

Average boot duration (past 7 days)

Average boot duration in the past 7 days, expressed in a measure of time.

This represents the time between powering on a device and the display of the sign-in screen.

Good: < 60s
Average:
= 60 and <150s
Bad: >= 150s

Average memory usage (past 24h)

Average memory usage ratio in the past 24h, expressed as a percentage.

This represents the average amount of RAM used by applications and the operating system.

Good: < 80%
Average:
>= 80 and <90%
Bad: >= 90%

Average time until desktop is ready (past 7 days)

Average duration of the time until the desktop is ready in the past 7 days, expressed in a measure of time.

This represents the time between the user login and the device is ready to use.

Good: < 120s
Average:
>= 120 and <180s
Bad: >= 180s

Average time until desktop is visible (past 7 days)

Average duration of the time until the desktop is visible in the past 7 days, expressed in a measure of time.

This represents the time between the last user login and the time the desktop appears.

Good: < 15s
Average:
>= 15 and < 30s
Bad: >= 30s

Last time until desktop is ready

Last recorded duration of the time until the desktop is ready, expressed in a measure of time.

This represents the time between the user login and the device is ready to use.

Good: < 120s
Average:
>= 120 and <180s
Bad: >= 180s

Last time until desktop is visible

Last recorded duration of the time until the desktop is visible, expressed in a measure of time.

This represents the time between the last user login and the time the desktop appears.

Good: < 15s
Average:
>= 15 and < 30s
Bad: >= 30s

Number of application crashes (past 24h)

Total number of application crashes in the past 24h.

Good: == 0
Average:
== 0
Bad: >= 1

Number of application freezes (past 24h)

Total number of application freezes in the past 24h.

Good: == 0
Average:
== 0
Bad: >= 1

Number of hard resets (past 7 days)

Total number of hard resets in the past 7 days.

This represents abrupt stops of a device caused by pressing the reset button, power failures, or crashes

Good: == 0
Average:
== 0
Bad: >= 1

Number of system crashes (past 7 days)

The total number of device system crashes in the past 7 days.

This represents abrupt crashes of a device, such as Blue Screens of Deaths (BSODs).

Good: == 0
Average:
== 0
Bad: >= 1

System drive free space

Amount of free space currently on the system drive.

Good: > 30GB
Average:
<= 30 and >23GB
Bad: <= 23GB

Total traffic (past 24h)

The combined total of both incoming and outgoing traffic in the past 24h, expressed in bytes.

This represents the amount of bytes sent and received by applications.

[Native NQL field] Last full boot duration

The duration of the device last boot following a restart or a complete shutdown.

Good: < 60s
Average:
>= 60 and <150s
Bad: >= 150s

[Native NQL field] Days since last full boot

The number of days since the device last boot following a restart or a complete shutdown.

Good: < 1d
Average:
>= 1 and <7d
Bad: >= 7d

Please note:

These custom fields are accessible through NQL by their NQL ID, which can be found in the table above, and can also be used in your custom queries. For more information about using custom fields in NQL queries, see the documentation.

Average boot duration (past 7 days)

average_boot_duration_7d

Average CPU usage (past 24h)

average_cpu_usage_24h

Average GPU usage (past 24h)

average_gpu_usage_24h

Average memory usage (past 24h)

average_memory_usage_24h

Average time until desktop is ready (past 7 days)

average_time_until_desktop_is_ready_7d

Average time until desktop is visible (past 7 days)

average_time_until_desktop_is_visible_7d

Average Wi-Fi signal strength (past 24h)

average_wifi_signal_strength_24h

Last full boot duration

total_traffic_24h

Last time until desktop is ready

last_time_until_desktop_is_ready

Last time until desktop is visible

last_time_until_desktop_is_visible

Number of hard resets (past 7 days)

number_of_hard_resets_7d

Number of system crashes (past 7 days)

number_of_system_crashes_7d

System drive free space

last_system_drive_free_space

Number of application crashes (past 24h)

number_of_application_crashes_24h

Number of application freezes (past 24h)

number_of_application_freezes_24h

Please note: This pack contains references to the following remote actions in the internal product documents of the corresponding properties. These remote actions will only be visible in embedded documents if they are installed and the execution trigger is activated.

Disk clean-up
Invoke Recycle Bin cleanup
System cleanup
Get fast start status
Get boot information
Restart Windows devices
Restart macOS devices
Get GPO impact
Disable application from startup menu
Get login information
Get application crash details
Get BSOD crash driver minidump analysis.

Configuration guide

To effectively use this library pack, the content must be installed and configured appropriately. Below are some suggested steps to install and configure the content properly before use.

Step 1) Install library pack content

Go to the Nexthink Library and install all required content.

Step 2) Adjust ratings to suit your needs

If you need to customize the ratings on this checklist to suit your needs, you can do the following:

Make a note of the ratings used in this L1 checklist pack.
Navigate to the Administration/Ratings section of the product.
Find the rating you want to change and apply the changes by changing the three NQL queries for the rating definitions of good, average, and bad, and save the changes.

More information about ratings can be found in the documentation.

If ratings change, update your checklist's in-product documentation (appears in the right-hand Checklist pane in Device View) with updated thresholds to ensure users correctly understand the ratings applied in the checklist.

Usage guide

Your content is now configured and ready to be used. For usage overview and recommendations, you can visit the usage guide:

Usage guide: L1 checklist