# Workflow: Hard reset troubleshooting

## Overview <a href="#workflow-hardresettroubleshooting-overview" id="workflow-hardresettroubleshooting-overview"></a>

Organizations often deal with unexpected hard-resets on endpoints. IT teams usually learn about these issues through tickets, leading to manual investigations. Our workflow streamlines this by surveying employees, collecting technical data, and applying remediation steps, saving time and improving efficiency.

## Problem <a href="#workflow-hardresettroubleshooting-problem" id="workflow-hardresettroubleshooting-problem"></a>

When you detect a hard reset, you do not actually know the reason. Indeed, employees in your organization often trigger forced shutdowns, but you don't know when or why. You only take remediative action when tickets are raised, and even then, it requires manual investigation and reaching out to the end user to understand why an employee decided to force a device shutdown and ultimately perform a proper root cause analysis and remediation.

## Solution <a href="#workflow-hardresettroubleshooting-solution" id="workflow-hardresettroubleshooting-solution"></a>

When you detect a hard reset, you do not actually know the reason. Indeed, employees in your organization often trigger forced shutdowns, but you don't know when or why. You only take remediative action when tickets are raised, and even then, it requires manual investigation and reaching out to the end user to understand why an employee decided to force a device shutdown and ultimately perform a proper root cause analysis and remediation.

## **Expected value** <a href="#expected-value" id="expected-value"></a>

This fully hands-off hard reset troubleshooting workflow will:

* Detect hardware resets before tickets are raised.
* Reduce time spent on manual investigations.
* Find out the reasons behind hard resets.
* Automatically apply fixes for common causes of hard resets.

## Get started <a href="#workflow-hardresettroubleshooting-getstarted" id="workflow-hardresettroubleshooting-getstarted"></a>

Configure and start using your packs by following these links:

* [Usage guide: Hard reset troubleshooting](/platform/library-packs/l1-support/workflow_-hard-reset-troubleshooting/usage-guide_-hard-reset-troubleshooting.md)
* [Configuration guide: Hard reset troubleshooting](/platform/library-packs/l1-support/workflow_-hard-reset-troubleshooting/configuration-guide_-hard-reset-troubleshooting.md)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.nexthink.com/platform/library-packs/l1-support/workflow_-hard-reset-troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.