Integrations

Nexthink collects and processes extensive information from your IT infrastructure—monitoring configurations, program installations, application executions, user interactions, network connections, and system failures within your corporate network. By providing an employee perspective of your IT environment, Nexthink enhances the overall efficiency of your IT department.

Since IT departments use multiple tools, integrating them effectively is essential. Nexthink enables seamless interaction and data sharing with third-party tools, allowing your IT team to build comprehensive solutions using its powerful monitoring capabilities.

Amplify

The Amplify extension connects to your Nexthink instance and provides insights through a pop-up window within the configured web application. Configure Amplify with ServiceNow to retrieve device and user fields, and actively fix issues as they occur.

ServiceNow Agent Workspace

Configure Amplify to fetch device and user fields from the ServiceNow Agent Workspace interface.

ServiceNow Operations Workspace

Configure Amplify to fetch device and user fields from the ServiceNow Operations Workspace interface.

MS Outlook

Configure Amplify to support people managers in employee onboarding directly from Microsoft Outlook.

Built-in connectors

Nexthink offers built-in integrations—such as connectors—for third-party applications like Zoom, simplifying the connection between Nexthink and your existing IT tools. These preconfigured solutions are designed to work out-of-the-box with minimal setup, enabling IT teams to quickly and seamlessly exchange data between Nexthink and other platforms.

There are several connectors available for interacting and sharing data with third-party tools, including Inbound connectors, Outbound connectors and connector Thinklets.

Inbound connectors

Connector for Microsoft Teams

Configure the Microsoft Teams application to view and measure call quality data.

Connector for Microsoft Azure Virtual Desktop

Configure the Microsoft Azure Virtual Desktop application to view and measure call quality data.

Connector for Microsoft Entra ID

Import user information from Entra ID.

Connector for Citrix Virtual Apps and Desktops

Retrieve information about your Citrix environments—particularly the name of the Desktop Delivery Group to which the virtual machines belong.

Connector for Citrix DaaS

Import device organizational information about virtual desktops, such as host pool or type of desktop virtualization.

Connector for Zoom

Configure the Zoom application to view and measure all quality data.

Outbound connectors

Webhooks

Configure specific use cases and third-party tools, enabling real-time, event-driven communication and automated platform workflows. Integrate Nexthink webhooks with several applications, including:

Slack

Configure a Nexthink webhook to send data to your Slack channel.

MS Teams

Configure a Nexthink webhook to post a message to an MS Teams channel.

Zoom

Configure a Nexthink webhook to post a message to the video conferencing platform Zoom.

Splunk

Configure a Nexthink webhook to send out an event to HTTP Event Collector (HEC) in Splunk.

ServiceNow - Create incidents

Configure a Nexthink webhook to detect alerts and events and transmit them to ServiceNow to create an incident.

ServiceNow - Update from Amplify

Auto-update ServiceNow ticket logs using Webhooks, with executed remote actions from Amplify.

Data Exporters

Schedule the system to send a large volume of data to several third-party data platforms. Data exporters enable the export of data using various tools, including the following:

Exporter for Azure Data Lake

Configure Azure Data Lake Storage Gen2 as a data destination to store data, and create a Data Export in Nexthink to distribute it.

Exporter for Qualtrics

Enable the identification of behaviors by leveraging operational data from Nexthink via NQL and triggering Qualtrics surveys to collect information from users in a timely manner.

HTTP API Exporter

Export raw data and insights from Nexthink to third-party tools such as CMDB or operation tools like SIEM, IT Ops, AI Ops, Logging, Monitoring and others.

Exporter for SFTP server

Export Nexthink data insights to an SFTP server.

Connector Thinklets

Configure Thinklet connectors to streamline the setup of integration events with third-party APIs.

Microsoft Entra ID

Retrieve user and device information to collect data such as user profiles, device details and their statuses.

Microsoft Intune

Verify device management status and retrieve compliance details and properties for managed devices.

Microsoft Outlook

Send an email to a recipient from an email address that is part of your organization's Microsoft Graph tenant.

ChatGPT

Send requests to ChatGPT and receive responses that you can use directly in the product.

ServiceNow - Incident management

Automate the creation, updating and tracking of incidents.

ServiceNow - Asset Management

Retrieve user data details.

ServiceNow - Service catalog item

Retrieve detailed service catalog item data.

Custom integrations

Nexthink APIs offer the flexibility to design custom solutions, enabling IT teams to create specialized workflows, automate unique processes and facilitate complex data exchanges. These integrations allow organizations to fully adapt Nexthink to their specific operational needs.

Nexthink API

Campaigns API

Integrate Nexthink campaigns with external applications like ServiceNow to streamline communication and enhance efficiency.

Enrichment API

Enrichment API allows you to update objects with the values of any number of fields, including custom fields and virtualization.

Remote Actions API

Execute Nexthink remote actions from external applications such as ServiceNow without logging in to Nexthink or switching between tools.

Workflows API

Enable dynamic automation involving Nexthink remote actions and campaigns and, interact with third-party tools.

NQL API

Extract data from the Nexthink cloud platform, giving you the flexibility to create and visualize metrics using external applications.

---

Use the Nexthink API and other capabilities such as workflows, remote actions and campaigns to integrate with other software applications such as ServiceNow, Moveworks, PowerBI and others.

Integrate Nexthink with your chatbots

Integrate your Moveworks, ServiceNow or other chatbot solution with Nexthink data to bring contextual intelligence to chatbot conversations.

Integrate Nexthink with your ITSM solution

Integrate your ServiceNow or other ITSM solution to automate major incident management (MIM).

Create a Self-service portal in your ITSM solution

Create a Self-service portal in ServiceNow or your other ITSM solution to empower your employees and reduce IT Service Desk intervention.