Using Amplify
Last updated
Last updated
Use the Amplify extension to find information about fields of interest—such as device or username—on configured web application pages.
Open the Amplify pop-up and choose one of the following options:
Highlight and right-click the device or username field from the configured web application page.
Select Lookup … on Amplify to launch the Amplify extension.
Configure the Amplify browser extension to look up selected text using keyboard shortcuts on a webpage.
Right-click on the extension icon on your browser and select the Manage Extension option.
Once on the extensions management page, select the keyboard shortcuts option.
Find the Nexthink Amplify extension shortcut option.
Set or update the shortcut key combination for the Look up device or user in Amplify option.
From the configured webpage, select the desired user or device name and press the shortcut key to launch Amplify.
Launch the Amplify extension pop-up.
Enter the device or user field value in the search bar for more details.
Use the Amplify extension tabs for quick and effective troubleshooting.
The Properties tab provides information about device hardware, operating system and other key device attributes that help support agents save significant time.
The Checklist tab allows support agents to view custom checklists created by administrators in the Nexthink web interface. These checklists facilitate the identification of issues in the target device and the execution of a list of Associated actions.
Use the drop-down to choose any of the checklists available to your user role.
Refer to the Checklists management documentation to create and edit checklists.
The Actions tab allows support agents to view and execute remote actions and workflows, mapped to their user role, on the target device.
The Actions tab displays the last two execution statuses of a workflow or remote action, including the option to copy the execution details.
Refer to the Recording remote actions in the third-party IT support tool: ServiceNow section for an Actions tab use case.
The Packages tab displays a list of installed applications and updates for the target device with an option to filter the package type: Updates or Programs.
The image below shows an example of a workflow status update after running the workflow from the Actions tab. This means support agents can check the outcome of a workflow or remote action in real-time from Amplify.
To copy device properties, user properties and checklist details from the Amplify pop-up:
Click the action menu on the top of the desired section within the open Amplify tab.
After using the Nexthink web interface to set up a connector credential and a webhook for a third-party IT support tool, Amplify can automatically update the history of executed remote actions and workflows directly in the ServiceNow web interface. This includes ITSM ticket incidents and interactions.
The image below displays the sequence for executing and recording remote actions using Amplify in ServiceNow. The same steps apply to workflows.
Open the Actions tab in Amplify for the device in question.
You can also see and select any associated action listed in the Checklist tab.
Run a remote action or workflow from Amplify.
Check that the remote action or workflow was received.
Verify if ServiceNow lists the executed remote action or workflows under Activities.
Refer to the Updating ServiceNow from Amplify documentation to learn how to set up a ServiceNow case-specific webhook in the Nexthink web interface.
In addition, refer to the Amplify installation and configuration guide to set up Amplify for ServiceNow Agent Workspace and ServiceNow Operations Workspace.
Modify the Amplify display settings that best adapt to your preferences.
On the configured webpage, open the Amplify pop-up:
Click the settings icon.
Select the Light, Dark or Auto option under Appearance settings.
Select Bottom left or Bottom right for the position of the Amplify launch button.
Click Done.
Hover over the Amplify launch button on the configure webpage until the reposition cursor appears. Drag the Amplify button to a custom location.
