# Timeline

The **Timeline** tab from **Device View** presents data and events—that span a period of up to 30 days—in a structured manner, encompassing various sections.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2F8KXICbOtuK4GCDrQW1C1%2Fimage.png?alt=media&#x26;token=611eb4da-8cc7-4013-befc-7de1c9724c7b" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The timeline color conventions facilitate spotting issues. Events in <mark style="color:red;">red</mark> are a quick indicator of underperforming metrics and problems.
{% endhint %}

Explore the **Timeline** main sections with the chronological device events:&#x20;

| **Alerts and errors**: alert events, error events, freeze events.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |
| --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <p><strong>Device performance</strong> (5-minute intervals): CPU, memory usage, system drive space, GPU usage, NPU and disk performance.</p><ul><li>Thresholds for <strong>Device Performance</strong> metrics align with DEX score thresholds. Refer to <a href="https://edocs.nexthink.com/nexthink-infinity/infinity-specifications/device-view-timeline-metric-thresholds">Device view timeline metric thresholds</a>.</li><li>The <strong>NPU</strong> metric is currently available only for devices running Windows.</li><li><p>Memory metrics vary by operating system:</p><ul><li>Windows → Usage (% of total RAM in use)</li><li>macOS → Pressure (% system memory load). </li></ul></li></ul><p>macOS memory pressure requires Collector version <code>25.8</code> or higher. </p> |
| **Connectivity**: Wi-Fi and Ethernet (5-minute intervals), connections, network applications and connectivity applications (15-minute intervals).                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |
| **Collaboration:** Microsoft Teams, Zoom calls and any applications configured under the Collaboration category.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| **Activity**: system boots, remote actions, installation and uninstallation of packages and Windows services, configuration changes, Microsoft Teams and Zoom calls (duration of the call).                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |
| **Applications** (15-minute intervals): network, desktop and web application usage and events—refer to the [Getting started with Applications](https://docs.nexthink.com/platform/user-guide/applications/getting-started-with-applications) documentation for more information about application type.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |
| **User interaction** (5-minute intervals): user interaction, login, logout, locks, unlocks, virtual session events such as Citrix RTT and session network latency.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
| **Workflow executions** (15-minute intervals): workflows and remote actions.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |

## Zooming in and out of the timeline <a href="#timeline-zoominginandoutofthetimeline" id="timeline-zoominginandoutofthetimeline"></a>

To zoom in on a specific section of the timeline from the Device View page, choose one of these options:

* Click on the zoom-in or zoom-out buttons to load up to 48 hours of data into the timeline.
* Drag your cursor along the timeline to select the desired timeframe. Narrow the data down to a six-hour timeframe.

Click on the home buttons to adjust the timeline to the events of the *device's last seen date and time*, i.e., the date and time of the last device activity received by the Nexthink instance.

<div data-full-width="false"><figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-80d4e80cc26c098762699b31d22382850f5b4793%2FTimeline_Zoomin_01.png?alt=media" alt="Zooming in and out of the timeline."><figcaption></figcaption></figure></div>

## Drilling down to specific events in the timeline <a href="#timeline-drillingdowntospecificeventsinthetimeline" id="timeline-drillingdowntospecificeventsinthetimeline"></a>

1. Hover over a specific event to display its information details.
   * For **CPU** and **Memory usage**, when relevant, the pop-over shows the high-usage binaries associated with that metric.
   * Both the pop-over and the right-side panel visually indicate, with colored icons, the underperforming metrics contributing to the device issue.
2. Click on a specific event to display the selected information details in the right-side panel within the device icon.
   * The information includes device performance, connectivity, activities, application usage, and links to relevant dashboards and **Suggested investigations**.

{% hint style="info" %}
Additionally, the **Actions** icon in the right-side panel allows you to take associated actions from the Device View page on the target device, depending on the user [role](https://docs.nexthink.com/platform/user-guide/device-view/..#deviceview-requiredpermissionsfordeviceview) permissions.
{% endhint %}

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-9986fdca8486033f5a9f30482029e5a5b80c63ac%2FTimeline_ThresholdUpdate-01.png?alt=media" alt="Drilling down to specific events in the timeline"><figcaption></figcaption></figure>

{% hint style="info" %}
Refer to the [Using Device View for call quality issues](https://docs.nexthink.com/platform/user-guide/collaboration-experience/using-device-view-for-call-quality-issues) documentation to leverage the Timeline tab for troubleshooting collaboration tools.
{% endhint %}

### Obtaining binary descriptions from the Timeline side panel <a href="#table-tablespecificfields" id="table-tablespecificfields"></a>

From the [Timeline](https://docs.nexthink.com/platform/user-guide/device-view/timeline) side panel, hover over any binary name to obtain an AI-generated description.

These binary descriptions attempt to attribute a category and subcategory to the binary, providing additional context related to functionality.

<figure><img src="https://268444917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJSUDk9NTtCHYPG5EWs3%2Fuploads%2Fgit-blob-db0f58aacb6e75256dae6c04857f33ca8243036a%2Ftimeline%20binary%20desc.png?alt=media" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The system displays the ✦ sparkles icon to indicate AI-generated content or insights. AI is evolving rapidly and delivering great insights, but it can still make mistakes. Nexthink recommends validating your results to ensure accuracy and support informed decision-making.&#x20;

Refer to the [Nexthink Insights - AI Model Card](https://docs.nexthink.com/legal/global-ai-hub/nexthink-insights-ai-model-card) documentation for more information.
{% endhint %}

***

RELATED TOPICS:

* [Checklists](https://docs.nexthink.com/platform/user-guide/administration/content-management/checklists-management)
* [Ratings](https://docs.nexthink.com/platform/user-guide/administration/content-management/ratings-management)
* [Investigations](https://docs.nexthink.com/platform/user-guide/investigations)
* [Using Device View for call quality issues](https://docs.nexthink.com/platform/user-guide/collaboration-experience/using-device-view-for-call-quality-issues)