Guide adoption

The Guide adoption library pack enhances visibility into in-app guide usage. It builds on the familiar structure of the Application Dexterity dashboard while introducing deeper engagement metrics to help you optimize guide performance.

Problem

Organizations often introduce in-app guides to boost adoption and streamline workflows. The Application Dexterity dashboard gives high-level visibility into guide usage, but lacks depth. You can see that guides are used—but not how, see where drop-offs occur, or why some guides underperform. Without these insights, it’s difficult to troubleshoot or improve guide effectiveness.

Solution

The Guide adoption dashboard builds on the standard experience, providing detailed and actionable insights. It mirrors the look and feel of the Application Dexterity dashboard, but allows you to drill down into live adoption data, track user engagement across guide types and steps, and investigate adoption drop-offs directly from the dashboard. You can analyze adoption patterns, identify friction points, and refine guides to improve user experience

Benefits and outcome

By implementing the "Guide adoption" library pack you can:

• Track adoption metrics, including published guides, manual starts, engagement, completion rates, drop-offs, and average duration.

• Distinguish adoption trends across walkthroughs, tooltips, and media guides.

• Understand where guides are most effective within the application

• Inspect step-level engagement to pinpoint user friction

Getting started with "Guide adoption solution"

Configure and start using your packs by following these links:

• Usage guide: Guide adoption for standard users.

• Configuration guide: Guide adoption only accessible to users with an administrator role.