What's new 2023.3

The version 2023.3 release date is March 27, 2023. See the release notes section on our community website for the release notes and download links.

Visual thresholds for Live Dashboards

Quickly see when important limits have been exceeded by adding new visual thresholds to charts on your Live Dashboards. Refer to the Live Dashboards documentation for more information.

Device View enhancements

Now you can troubleshoot device performance issues more easily with:

• New GPU performance metrics in the Device View timeline.

• CPU interrupt usage in the right-side panel.

• Additional Web application information in the right-side panel, including page views, URL and performance issues.

Refer to the Device View documentation for more information.

Dynamic data model in Visual Editor

Visual Editor just got more powerful. Extended data collection with Remote Actions was previously only available using NQL. Now, query these additional data points directly with Visual Editor.

Visual Editor now supports custom fields. Add them as fields in your queries and put conditions on them as needed. Refer to the Visual Editor documentation for more information.

Compare DEX score across departments

Compare your Digital Employee Experience (DEX) across departments to help guide your IT strategy. Identify best practice strategies and areas for investment by breaking down your DEX by the Active Directory department field. Refer to the Digital Experience documentation for more information.

Nexthink Library enhancements

Work with Nexthink Library packs more easily, thanks to the following enhancements:

• Installation of entire library packs in addition to existing support for individual content.

• Global search on library packs and content items.

• Global filters on the installation status of each pack or content item.

• Details page for each library pack with the description, use case, version and contents of the pack.

Refer to the Nexthink Library documentation for more information.

Library pack: Web Application Troubleshooting

Troubleshoot slow page loads by identifying the web applications and URLs that are most responsible for a frustrating employee experience with the new Page Load Experience tab. Refer to the Web Application Advanced Troubleshooting library documentation for more information.

Library pack: Device Compliance Assurance

Monitor the overall compliance of a device with respect to admin rights, versioning and security. Quickly drill down and remedy non-compliance in order to avoid unnecessary frustration, support tickets or questions from your security team. Refer to the Device Compliance Assurance library documentation for more information.

Library pack: Wi-Fi Diagnostics

Gain endpoint-level visibility and key connectivity insights across all offices, devices and remote locations in your organization to detect, diagnose and remediate Wi-Fi and connection-related issues.

Library pack: Device Status and Benchmarking

Investigate individual devices using this dedicated Live Dashboard. Drill down into device specifications, key health metrics and advanced historical insights. Benchmark the device against others in your organization to identify deviations from the corporate standard.

Nexthink Connector for Citrix Virtual Apps and Desktop (CVAD)

Retrieve important information about how virtual desktops are organized by integrating Nexthink with your on-premises Citrix environments. The Nexthink Connector for Citrix Virtual Apps and Desktop enables Live Dashboards, Device View and NQL to investigate virtual desktops more efficiently. Refer to the Connector for Citrix Virtual Apps and Desktop documentation for more information.

Learn: New course about custom fields, ratings, and checklists

Complete the How to use custom fields, ratings, and checklists course and learn how these features can help you troubleshoot IT incidents in your organization.

Learn: NQL learning path and exam

Perform investigations and create content more easily by becoming an NQL expert with the new Mastering NQL learning path. Test your knowledge of common NQL challenges with the included exam.

Self-service SSO configuration

Configure your SSO integration directly in-product with the new self-service, single sign-on configuration page. Refer to the Single sign-on documentation for more information. This feature will be rolled out progressively to customers after the release date.

Amplify support for SSO login

Use Amplify more easily by logging into Nexthink using SSO authentication. To enable this, Nexthink administrators must ensure their Nexthink instance is set up for SAML 2.0 authentication, and then configure the Amplify plugin to use SSO-based authentication. Refer to the Amplify documentation for more information.

Amplify support for multiple identifiers

Access Nexthink information from your ITSM system with more flexibility. Now, configure Amplify to read either user or device identifier fields on the ITSM web page to load details from either of the available values.

Rule-based device assignment to entities

Infinity-only customers (i.e. without engines) can now streamline device management by configuring rules to assign devices to their respective organizational entities. Now you can access entity data in investigations and reports, enabling you to gain insights and take action more efficiently. Refer to the Product configuration documentation for more information.

Rule-based device location type (onsite or remote)

Troubleshoot issues related to employee location by configuring rules to automatically determine if a device is located onsite or remotely. Classifying devices by location enables you to provide your employees with a consistent digital experience, no matter where they are. Refer to the Product configuration documentation for more information.

Report web navigation errors

Troubleshoot connectivity problems by monitoring request errors. Request errors are HTTP requests that never reach the destination and don't receive a response. These errors are a key indicator in assessing the availability of specific web pages. Refer to the Applications documentation for more information.

Improved presentation of remote action outputs

Interpret remote action outputs more easily with an improved display of duration and size output values. These were previously displayed as integers, and are now shown in time format (hh:mm:ss) and byte format respectively, for example 16GB.

Delete retired campaigns

Clean up old content from your list of campaigns. You can now delete inactive campaigns in draft or retired states. Please note that deleting a retired campaign will also delete all associated responses. Refer to the Manage Campaigns documentation for more information.